Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,383 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 20th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service even taking the time to track me when I input me email address wrong. Would definitely recommend. Thank you.”

Helpful Report

Posted 5 years ago

Hello, Elizabeth. We just wanted to say thank you for several things; Finding us, coming back to us, and also for leaving us a fab little review. Thank you so much. We hope that your experience with us has been a pleasant one and that you will consider us again for any other future NOMINATION purchases. Thank you, again, x.

Posted 5 years ago

“Excellent. Lovely packaging too xx”

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Posted 5 years ago

Hi Emma. Thank you for dropping us a lovely little review. It does mean a lot to us. And we're glad you like our packaging! We hope that the NOMINATION charm has been well received and we hope that you will be back to visit us again, soon. Thanks, again.

Posted 5 years ago

“Couldn't view the email with my Royal Mail tracking number”

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Posted 5 years ago

Hello, Jill. We wanted to say thank you for taking the time out to leave us some feedback on your experience whilst shopping with us. The 4 stars mean a lot but we're disappointed to have not received 5 as we pride ourselves on our communication with the customer informing them of the journey our products take to get from A to B. We checked our system and to be totally honest, we don't know why you were unable to see the tracking details of your order. We will be monitoring this closely to ensure that no other customer has this experience and that you will not upon your next visit with us should you wish to purchase more NOMINATION from us. We thank you, again.

Posted 5 years ago

“Very nice items, easy to place order and arrived promptly, pleased with purchased as a gift and the recipient loved them.”

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Posted 5 years ago

Hello, Jennifer. We just wanted to say thank you for leaving us such positive feedback. It's always good to hear that the experience received by our customers is a pleasant one and one that lacks any frustration when placing an order. We do hope that you will return to us again at some point in the near future and that your experience on the next occasion is worthy of 5 stars. And once again, thank you for finding us.

Posted 5 years ago

“THANK YOU VERY MUCH I AM THRILLED WITH MY ORDER, WITH THE ENGRAVING, PRICE AND SPEEDY DELIVERY TO ME”

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Posted 5 years ago

Hello, Jacqui. We too are thrilled that you are happy with your engraved NOMINATION charm and we'd like to say thank you for taking the time out to leave us a lovely little review. We hope that you may return to us at some point in the future, x.

Posted 5 years ago

“I don't know that the strap didn't come with the watch face.”

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Posted 5 years ago

Hello, Sandra. And as we like to say, "Thank you for finding us". Also, thank you for leaving us a 5-star review. Although, we should get 4-stars for not ensuring that our product description wasn't clear enough for you in mentioning that the MOMENTS Watch Charm isn't supplied with a bracelet. We will do better in time for your next visit should you return to us once again. We hope this helps.

Posted 5 years ago

“It arrived when it should have very happy with it will order from kn line again”

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Posted 5 years ago

Hello, Hazel. We just wanted to drop you a quick thank you for taking the time out to leave us a review. It is wonderfully appreciated. We hope that you will come back to visit us again soon for some more NOMINATION bracelet charms. Thank you, again.

Posted 5 years ago

“Absolutely brilliant services, would recommend to anyone👍🏻”

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Posted 5 years ago

Hi Euan We're just dropping a quick note to say thank you for taking the time out to leave us a little review. Hopefully, the rose gold NOMINATION charm has been well received and that you may consider us again in the future for more. And as we like to say, "Thank you for finding us"!

Posted 5 years ago

“Excellent service. Next day delivery, would recommend tip top customer care.”

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Posted 5 years ago

Hello, Norma. Just dropping in a quick reply to say thank for leaving a lovely review for us. We hope that your TED BAKER pendant has been well received and that you might just perhaps return for the matching Lezza earrings? ;) Thanks, again, and we hope to see you soon, x.

Posted 5 years ago

“Very good and very fast service”

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Posted 5 years ago

Hi James. We just wanted to say thank you for leaving us a 5 star review. We hope that your TED BAKER necklace has been well received and that you will consider us for more items in the near future. Thanks, again.

Posted 5 years ago

“Pleased with speedy click and collect service”

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Posted 5 years ago

Hello, Anne. Just a quick note to say thank you for leaving us a lovely, little review. We hope that you'll be back to visit us again soon, either online or in-store. Thanks, again.

Posted 5 years ago

“Was let down by another retailer found Grace & Co. On Google and you delivered next day! Excellent service thank you made a birthday girl very happy 😊”

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Posted 5 years ago

Hello. We just wanted to drop in a quick reply to your review and to say thank you for taking the time out to do it. It's always nice to hear that we managed to save the day! Hopefully, with fingers crossed, you'll be back to visit us for more NOMINATION charms again, soon. Thank you, again.

Posted 5 years ago

“I am sorry to say I am returning item I ordered as I thought I could engrave it but realised I can’t when it arrived . I am sad to return item as I have found you to be the most caring and best customer service company ever . I will be recommending you to family and friends as it’s so nice to feel that you care about your customers which is rare in this day and age . Many thanks to you all. Jan Carver”

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Posted 5 years ago

Hello, Jan. It was saddening to receive a return when sometimes things don't quite work out but the fact that we tried and that we dealt with your issue competently is really pleasing. Thank for taking the time out to leave us such a lovely review, and we do indeed hope that you will return to us again at some point in the future. And yes, we do care! x.

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Hello. We wanted to drop a quick reply to say thank you for leaving us a 5 star review. It means a lot. Hopefully, the HOT DIAMONDS necklace has been well received, and we also hope that you may come back to us for the matching earrings or bracelet! ;) Thanks, again, and don't forget, we're only down the road, x.

Posted 5 years ago

“Great deals a nd delivery no problem at all will deal again”

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Posted 5 years ago

Hi Nigel. Thank you so much for dropping in this little review for us. These make our day. We hope that the NOMINATION charm has been well received and we have our fingers crossed that you'll be back for more at some point soon. Thank you, again.

Posted 5 years ago

“Brilliant”

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Posted 5 years ago

Hello, Caroline. We're just dropping in a quick reply to say thank you for your 5 star review, and also, thank you for coming back to us. We hope that you're enjoying your rose gold NOMINATION charms and that you'll consider returning to us again soon. Thanks, again.

Posted 5 years ago

“Excellent 5*”

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Posted 5 years ago

Hi Barrie. We just wanted to say thank you for leaving us a 5 star review. It's made our day. Also, thank you for coming back to us as well for more NOMINATION charms. That means a lot to us. We hope that you'll be back to visit us again, soon.

Posted 5 years ago

“Excellent serice as always”

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Posted 5 years ago

Hello, Michelle. We're just dropping to you a reply to say thank you for your review, and also, thank you for coming back to us. Hopefully, we'll see you again soon for some more NOMINATION charms! Thanks, again.

Posted 5 years ago

“Really fast in store, lovely service”

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Posted 5 years ago

Hi We just wanted to say thank you for leaving us a 5 star review of our "lovely service" and we hope that you'll return to us again soon. Thanks, again!

Posted 5 years ago

“Excellent quick service really pleased with charm”

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Posted 5 years ago

Hello, Sarah. We are so pleased that you've taken the time out to support us by leaving a lovely little review for us. It means a lot. Please enjoy your engraved NOMINATION charm. We loved the inscription! Hope to see you again soon.

Posted 5 years ago

Grace & Co Jewellery is rated 4.8 based on 6,383 reviews