Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,353 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got grey pearl earrings just as described. Came very promptly and beautifully presented together with a lovely pouch incase it was to be a gift. Unfortunately the wedding I was going to wear them to was cancelled due to the Covid 19 but rescheduled for next year.Many thanks”

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Posted 4 years ago

“Excellent service good price”

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Posted 4 years ago

“Order was very quick daughter loved it.”

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Posted 4 years ago

“I ordered 2 quantities of the SWAROVSKI Yellow Gold Spare Earring Back x2. So 2 pairs and was expecting to receive 4 backs all together. I paid for the 2 pairs however I only received 1. I email them and never had a response. Unfortunately I will not be using them again.”

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Posted 4 years ago

Hello, Sophie. Thank you for finding us. We so sorry about this. We did receive an email from you and we did indeed respond. In fact, we responded to you within the hour of the initial email being sent. If you haven't received the email nor the missing item, please contact us directly and we'll have this sorted out for you. We're so sorry again and we can sort this out for you quite quickly.

Posted 4 years ago

“Great service”

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Posted 4 years ago

“Initially, there was an error on the product (custom engraving) The company sent out a new one immediately with no issues. Very good service, would highly recommend.”

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Posted 4 years ago

“Very fast delivery very pleased with product”

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Posted 4 years ago

“My item arrived on time and was beautifully gift wrapped. A perfect service.”

Grace & Co Jewellery 5 star review on 9th April 2020

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Posted 4 years ago

“Prompt delivery, very pleased with Nomination jewellery case.”

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Posted 4 years ago

“Super fast delivery, and everything was perfect. I'm an so glad to have found you as my source for Nominations charms :)”

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Posted 4 years ago

“Beautiful necklace for my Mum. Fabulous service. I couldn't recommend Grace & Co. enough.”

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Posted 4 years ago

Hello, Tracey. Thanks for reaching out to us. We hope the Coeur de Lion necklace was a well received gift! Thank you for your kind words.

Posted 4 years ago

“Hi, I emailed you last week to advise that I still haven’t received my gift for my mum. I’m really disappointed and would either like this sending out ASAP or a full refund please”

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Posted 4 years ago

Hello. Our apologies for not managing to come back to you sooner with regards to this. We've had a look and we can see that this has indeed been sent out to the email address you have provided us with. We can see that it was ordered of a night time and the gift was sent out within 12 hours later, but we can see that it was actually sent to YOUR email address, and not a different one for the recipient. If you'd like for us to investigate this further, then please email us again as we're now better staffed than what we recently have been due to recent times. Once again, we apologise for any delays in our replies.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Fast delivery considering covid19 happening highly recommended”

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Posted 4 years ago

“Fabulous service for my friends birthday”

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Posted 4 years ago

“I ordered 2 items and only received one. I have been charged for both and, despite numerous contact messages to Grace & Co , they have failed to reply. Please beware as they are still operating an online service.”

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Posted 4 years ago

Hello, Jenny. We're so, so sorry for the lack of correspondence with regards to this issue as we've been running on a skeleton team of staff for a couple of weeks or so now, we don't wish to appear ignorant to any of our customers at all. It's not in our nature. We've had a look at your order and we can't fathom as to what has occurred, but there is a small detail that does make us wonder if we did indeed correctly fulfil your order, and in fairness, hands-up, we don't believe that we have on this rare occasion. The variance in the balance of your order is on its way back to you. If you have any further queries then please, don't hesitate to contact us as we are now better staffed than what we recently have been due to these unfortunate times. Our apologies once again.

Posted 4 years ago

“Thank you for the amazing product. Incredibly fast delivery given the current circumstances and always deliver on quality.”

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Posted 4 years ago

Hi, Laura. Thanks for finding us. We're pleased to see you are happy with our services. and hope you will come back to us in the future.

Posted 4 years ago

“Great service love my nomination charms. Very fast delivery. Will be ordering again from Grace and Co. Thank you”

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Posted 4 years ago

Hello, Lucinda. Thanks for reaching out to us. We are pleased you are happy with your new NOMINATION charms. Thank you for your kind review.

Posted 4 years ago

“Very quick and efficient service thank you.”

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Posted 4 years ago

Thank you for reaching out to us. We are pleased to read you were happy with our services and hope that you will come back to us in the future to purchase more NOMINATION charms. Thanks again for finding us.

Posted 4 years ago

“Love grace&co. Easy ordering process and quick delivery, I ordered a nomination charm for my mums birthday and she loves it!! Great prices too”

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Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,353 reviews