Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,253 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered gated with charm, will certainly be ordering again. Many thanks.”

Helpful Report

Posted 2 years ago

Hi Lynda, Thank you for your review. We're so pleased to hear you're happy with your new Gold Nomination charm and hope to see you again soon :) x

Posted 2 years ago

“Lovely piece of jewellery and arrived quickly”

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Posted 2 years ago

Hi Gemma, Thank you for finding us. We're really pleased to hear you're happy with the Nomination Milleluci bracelet and hope to see you again soon :) x

Posted 2 years ago

“I am so disappointed as I still haven't received the Ted Baker earrings I purchased for my friend's birthday and this is after sending a chasing email to which Grace & Co have not replied. My friend's birthday has now passed and as I had spent money on the earrings I had to explain why there was no present. If I could give 0 stars, I would. I followed the steps here but still waiting for a response - • If there are any issues regarding to the order process, let us know via our contact form here. Please can someone respond to me as so far all you have done is take my money!”

Helpful Report

Posted 2 years ago

Hi Wendy, We're so sorry to hear that your order hasn't arrived yet. We can confirm that your order was dispatched on Thursday 1st September via Royal Mail First Class delivery to your given delivery address. A confirmation email was also sent to your given email address confirming the dispatch along with the postage reference, sometimes these can go into the spam and junk folders so it's worth double checking them. The estimated delivery date for your order was showing as 6th September, however, unfortunately, the Royal Mail strikes are causing slight delays across all postage methods. Details of this are shown on our website at the checkout stage of ordering. We have searched our contact form and email inboxes but do not seem to have received any contact from you, could you please confirm how you contacted us so we can investigate this further? We're sorry for the inconvenience caused by your order being delayed, however, please be assured that it is on it's way to you. We will continue to keep an eye on the postage updates for your order, but should you have any questions please do not hesitate to contact us at hello@graceandcojewellery.co.uk Kind regards,

Posted 2 years ago

“Very pleased with my order, came promptly and was packaged well with a lovely hand written message of thanks, adding a personal touch, highly recommend using this either by online order or the shop in person which I've used both”

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Posted 2 years ago

Hi there, Thank you so much for your lovely review and recommendation. We're thrilled to hear how happy you are with our service both in-store and online, we hope to see you again soon :) x

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Hi Stephen, Thank you for your review. We're really pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 2 years ago

“Everything perfect! Thanks”

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Posted 2 years ago

Hi there, Thank you for your review. We're really pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 2 years ago

“This was brought to give to my granddaughter for passing her exam in her final year with distinction, she loved it.”

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Posted 2 years ago

Hi Ruth, Thank you for finding us. We're so pleased to hear your Granddaughter loved her new Gold Nomination charm, and congratulations to her on her results! We hope to see you again soon :) x

Posted 2 years ago

“Fast delivery, very competitive price and they prove a lovely velvet bag for the item to go in. Would highly recommend this company 5 stars all day long”

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Posted 2 years ago

Hi Brendon, Thank you so much for your kind review. We're thrilled to hear how happy you are with our service and hope the Rose Gold Nomination Bracelet & Charm was well received. We hope to see you again soon :) x

Posted 2 years ago

“Very easy website, quick delivery and my daughter loved her Pandora bracelet. Thank you”

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Posted 2 years ago

Hi Angela, Thank you for finding us. We're so pleased to hear your daughter loved her new Pandora Leather Bracelet, we hope to see you again soon :) x

Posted 2 years ago

“The charms are beautiful. However, for the price I paid I was expecting to receive it gift wrapped as you would in a shop. These were brought as a gift and I’m very reluctant to hand them a tiny charm in a tiny bit of cardboard!”

Helpful Report

Posted 2 years ago

Hi Crystal, Thank you for your review, we're so sorry to hear you're not completely satisfied with the presentation of your order. Our prices are set by Nomination themselves to ensure consistency across all their retailers. All products are also sent out in official Nomination packaging and in accordance with their guidelines. We do however value all customer feedback and will pass your comments on to Nomination. Whilst we do offer a gift wrapping service in our stores, unfortunately, this is currently not available via our website. We're sorry for any inconvenience caused here and will pass your comments on to our Web team for further consideration into a gift wrapping service. We hope that helps but should you have any questions please do not hesitate to contact us at hello@graceandcojewellery.co.uk or 01530 587340. Kind regards,

Posted 2 years ago

“The person who the gift was for was over the moon, looks so much nicer in real life than the photo shows”

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Posted 2 years ago

Hi Kim, Thank you for your review. We're so pleased to hear the gift was well received and hope to see you again soon :) x

Posted 2 years ago

“Earrings delivered on time together with gift pouch and card sleeve. Very happy with product.”

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Posted 2 years ago

Hi Kathryn, Thank you for finding us. We're really pleased to hear how happy you are with both our service and the Ted Baker Rose Gold Earrings, we hope to see you again soon :) x

Posted 2 years ago

“Very happy with my charm”

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Posted 2 years ago

Hi Sophie, Thank you for your review. We're delighted to hear you're pleased with your Classic Silver Engraved Nomination charm and hope to see you again soon :) x

Posted 2 years ago

“No problems ordering and arrived sooner than expected, well done.”

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Posted 2 years ago

Hi Maureen, Thank you for your review. We're really pleased to hear you're happy with our service and that your Gold Nomination charm arrived earlier than expected. We hope to see you again soon :) x

Posted 2 years ago

“Received well packed and earlier than expected.”

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Posted 2 years ago

Hi Valerie, Thank you for your review. We're so pleased to hear you're Silver Nomination charm arrived safely and earlier than quoted. We hope to see you again soon :) x

Posted 2 years ago

“Quick, efficient service. Very happy. Thank you”

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Posted 2 years ago

Hi Pamela, Thank you for finding us. We're so pleased to hear you're happy with our service and hope the Gold Nomination charm was well received. We hope to see you again soon :) x

Posted 2 years ago

“Ordered charm online, received next day, very good service.”

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Posted 2 years ago

Hi Elaine, Thank you for finding us. We're really pleased to hear how happy you are with our service and hope to see you again soon :) x

Posted 2 years ago

“Quick delivery and regular updates via e mail throughout the packing and delivery process received order 2 days before expected delivery day”

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Posted 2 years ago

Hi Kirsty, Thank you for your review. We're so pleased to hear you're happy with our service and that your order arrived earlier than expected. We hope to see you again soon :) x

Posted 2 years ago

“Product arrived quickly and is of good quality - delighted and will order again!!”

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Posted 2 years ago

Hi Angie, Thank you for your review. We're delighted to hear you're pleased with our service and that the Ted Baker Gold Necklace arrived safely. We hope to see you again soon :) x

Posted 2 years ago

“Very pleased. Lovely earrings”

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Posted 2 years ago

Hi Graeme, Thank you for finding us. We're so pleased to hear you're happy with the Shrieking Violet Forget-Me-Not earrings. We hope to see you again soon :) x

Posted 2 years ago

Grace & Co Jewellery is rated 4.8 based on 6,253 reviews