Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,253 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item purchased was for my Sister and she loved it, especially as I had requested an engraving. The service was very quick. Would definitely recommend Grace & Co.”

Helpful Report

Posted 2 years ago

Hi Lorraine, Thank you for your kind review and recommendation. We're thrilled to hear that your sister loved her new Pandora engraved charm, we hope to see you again soon :) x

Posted 2 years ago

“Very pleased with my order and the service. Quick delivery and lovely jewellery!”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for finding us. We're delighted to hear you're pleased with both our service and your new Pandora Reflexions charm. We hope to see you again soon :) x

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Hi Debbie, Thank you for your review. We're so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 2 years ago

“Item arrived very quickly and it was for a present I'm very pleased with them”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for your review. We're so pleased to hear you're happy with our service and hope the Ted Baker Silver earrings were well received by the recipient. We hope to see you again soon :) x

Posted 2 years ago

“Easy to use website with lots of choices.”

Helpful Report

Posted 2 years ago

Hi Lucie, Thank you for finding us. We're really pleased to hear you're happy with our service and hope your Gold Nomination charm was well received. We hope to see you again soon :) x

Posted 2 years ago

“Excellent service with a hand written thank you and for all you Welsh ladies out there the Welsh flag is amazing would recommend Grace & Co”

Helpful Report

Posted 2 years ago

Hi Paula, Thank you for your lovely review. We're delighted to hear how happy you are with both our service and your new Silver Nomination Welsh Flag Charm :) We hope to see you again soon. x

Posted 2 years ago

“Excellent service from Grace & Co. Order came very quickly and product as expected.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for finding us. We're so pleased to hear how happy you are with both our service and your purchase! We hope to see you again soon :) x

Posted 2 years ago

“Lovely necklace, delivered on time! Good email communication that item had been dispatched etc. Disappointed that gift message didn’t appear with item so recipient didn’t know who it was from!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're really pleased to hear you're happy with your purchase and hope the recipient loved their new Hot Diamonds necklace! Along with the order, we do include a delivery note showing who placed the order along with the billing and delivery address, we are also more than happy to enclose a personalised message. Should you wish to do this please email us at hello@graceandcojewellery.co.uk or use the contact us page of the website, we can then add this for you. We have checked your order history and have been unable to find any request for a message to be enclosed, if you could please confirm how you notified us we can investigate this further for you. I hope that helps :) x

Posted 2 years ago

“Item arrived within 3 days and is exactly as described. Lovely!”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you for finding us. We're so pleased to hear you're happy with your purchase and hope to see you again soon :) x

Posted 2 years ago

“Birthday earrings gift Fabulous customer service. Item arrived well packed and in pristine condition. Lovely gift bag enclosed and a personalised note included, very nice touch! Highly recommend shop with this company!”

Helpful Report

Posted 2 years ago

Hi Elaine, Thank you very much for your kind review and recommendation. We're thrilled to hear how happy you are with our service and hope the Swarovski earrings were well received! We hope to see you again soon :) x

Posted 2 years ago

“The whole experience of shopping with Grace and Co was excellent. The ordering was simple and I was kept informed of progress all along the way. My items arrived very quickly and I am well satisfied with the products. Thankyou.”

Helpful Report

Posted 2 years ago

Hi Colin, Thank you so much for your lovely review. We're delighted to hear how happy you are with both our service and the Rose Gold Nomination charms, we hope to see you again soon :) x

Posted 2 years ago

“Very helpful when one if my items was out of stock even though the order went through on line the lady was very helpful but i couldnt find anything else similar i was dissappointed 🙄”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for your review. We're so sorry to hear that one of your items was out of stock and you were unable to find anything similar. We hope that your other item was well received :) x

Posted 2 years ago

“Great service and quick delivery. Items exactly as shown. Would recommend to everyone and will be using them again soon”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for your kind review and recommendation. We're so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 2 years ago

“My order arrived faster than advised which was excellent and was wrapped with care. Fantastic service and will definitely use Grace & Co again. I highly recommend them.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you for your lovely review and recommendation. We're so pleased to hear how happy you are with our service and hope you love your new Nomination charms. We hope to see you again soon :) x

Posted 2 years ago

“I have placed quite a few orders with grace and co over the last few years and they have never let me down I even got a phone call to check an order as I had ordered something that didn't match the rest of the order my mistake”

Helpful Report

Posted 2 years ago

Hi Steven, Thank you for your kind review. We're so pleased to hear you continue to be happy with our service and hope your Nomination charms were well received. We hope to see you again soon :) x

Posted 2 years ago

“Beautiful jewellery packaged with love and care. The customer service I received was beyond my expectation and I really appreciate all the time you took to reply to my messages. Thank you for the Beautiful items which were bought as special gifts to my family.”

Helpful Report

Posted 2 years ago

Hi Jenny, Thank you so much for your lovely review. We're thrilled to hear how happy you are with our service and will pass your kind comments on to our web team. We're so pleased to hear the Nomination bracelets and charms were received well too and hope your family loved their presents! We hope to see you again soon :) x

Posted 2 years ago

“Thankyou for delivering my nomination charm it was for my granddaughters birthday on time , it is lovely will be ordering from you again”

Helpful Report

Posted 2 years ago

Hi Jackie, Thank you for your kind review. We're so pleased to hear how happy you are with the Silver Nomination Charm and hope your granddaughter loved her present! We hope to see you again soon :) x

Posted 2 years ago

“Super fast delivery of goods.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for finding us. We're really pleased to hear how happy you are with our service and hope your new Nomination charms were well received. We hope to see you again soon :) x

Posted 2 years ago

“Item stunning beautiful presentation my daughter will love her nomination bracelet would highly recommend first class service thank you”

Helpful Report

Posted 2 years ago

Hi Danielle, Thank you for your lovely review and recommendation. We're thrilled to hear how happy both you and your daughter are with her Nomination bracelet and engravable charm. We hope to see you again soon :) x

Posted 2 years ago

“Necklace as described. Good price. Quick delivery.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for finding us. We're really pleased to hear you're happy with your purchase as well as our service. We hope to see you again soon :) x

Posted 2 years ago

Grace & Co Jewellery is rated 4.8 based on 6,253 reviews