Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,353 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service and product. Thank you for providing your service in these challenging times!”

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Posted 4 years ago

“I found the service very helpful and easy to navigate. When I ordered my items I was told, that they would be delivered in a certain amount of days, they were in fact early, I am very pleased with this service I will be using it again.”

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Posted 4 years ago

“Very easy to order from and the item came in no time, would definitely order again.”

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Posted 4 years ago

“Very pleased with the charm I bought for my daughter birthday. Great service quick delivery!”

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Posted 4 years ago

“Perfect charm bought as a present person thrilled with it will use again”

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Posted 4 years ago

“Fabulous, fast & well packaged used twice now 😉”

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Posted 4 years ago

“I brought it for my daughters 13th birthday she hasn't had it yet but it is lovely and the charms are beautiful she will love it great service!”

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Posted 4 years ago

“Beautiful little earrings and great correspondence, updates and delivery.”

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Posted 4 years ago

“Excellent service, especially while the country is in lockdown, thank you so much”

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Posted 4 years ago

“Great service thank you.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Have not received item even though paid for express delivery . Have tried to contact these people to get a refund and now they want feedback. So they have failed to complete the contract , have ignored my correspondence, this goes to show what an outstanding, caring company they are . Only gave them a Poor rating because they offered nothing lower .”

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Posted 4 years ago

Hello, Dean. Thank you for finding us. Firstly, we apologise for not managing to come back to you or your email correspondence with regards to your order as we've had a number of staff issues due to recent times, as we believe Royal Mail, our couriers of choice, have done also. Because of this, we can only assume that deliveries have been held back in certain areas as we have witnessed this occurring with a small handful of parcels over recent weeks, so we can only apologise for this occurring to yourself and your order. We've taken the liberty to refund to you the postage that you have paid for the parcel to be sent and we hope nevertheless that your purchase has been well-received, along with the free pair of earrings that were included within your order. Our apologies once more, and please stay safe.

Posted 4 years ago

“Very helpfully website and delivery was so quick would highly recommend the company and would buy products of yous in the future”

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Posted 4 years ago

“Great service as usual. Prompt delivery Many thanks”

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Posted 4 years ago

“Great thanks”

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Posted 4 years ago

“I ordered a nominations watch which cost £115 . It was supposed to come with a free nominations jewellery box. The watch arrived quickly but the jewellery box still hasn’t arrived. I have emailed but no reply as yet. I am very disappointed with the service.”

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Posted 4 years ago

Hello, Pam. Thank you for finding us. We think we have a couple of apologies to make with regards to this. Firstly, for not managing to come back to you sooner with regards to your order. Our staff levels have been massively reduced over the recent weeks and emails such as customer queries have been doing to an unattended inbox. It's been a little crazy, so we're ever so sorry for appearing to be ignorant. Secondly, for not sending out your free gift! We've had a look at your order and for some reason, your purchase didn't flag up the system to automatically apply the free jewellery box to your shopping bag. After investigating this we can only imagine that it somehow broke on your order, or you may have accidentally removed it from your shopping bag when it was added, but the latter doesn't make sense to us. So, again our apologies, but we do have a jewellery box placed aside for you which we're having sent out to you as soon as we have the ability to do so as we're on restricted posting capabilities due to these unfortunate times. We'll get this sorted for you, Pam, we promise. We're so sorry again. Stay safe.

Posted 4 years ago

“I was kept well informed of the progress of my order which arrived promptly and well packaged.”

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Posted 4 years ago

“Great service from start to finish. Will purchase from you again. Thank you x”

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Posted 4 years ago

“It arrived quickly and it was what I ordered.”

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Posted 4 years ago

“qwertyuiop”

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Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,353 reviews