Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my package on time but the packaging is just standard its not like how TB package their products the boxes were squashed and when i opened the bubble wrap envelope the earings just dropped on the floor they were not even in the material pocket they supply I could have easily lost one of them or both.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for finding us. We are so sorry to hear that you were not happy with the packaging provided. Whilst we do use the packaging provided by the Brand, these can be flat packed at times to ensure they can be delivered to you damage free. We are also sorry to hear that the earrings had fallen out of the velvet pouch during delivery. We value feedback from our customers and will not only pass your comments on to Ted Baker but also look at what we can do to prevent this from happening in future. If you would like to email us at hello@graceandcojewellery.co.uk we will be happy to send out replacement packaging for the squashed box. Stay safe. x

Posted 3 years ago

“Delivery arrived promptly just disappointed it didn't come in a little bag. Literally just the standard brown package used for most parcels.”

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Posted 3 years ago

“Not really as I ordered and paid for a rose gold nomination bracelet and got a silver one instead, tried ringing the phone number but never got an answer.”

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Posted 4 years ago

“Service was great it is just the product itself - bee neckless - the bee is allot smaller than I thought but too late to change now!”

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Posted 4 years ago

“Very small charm a bit expensive”

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Posted 4 years ago

“Order good, collection not great, staff rude!”

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Posted 4 years ago

“Although the product was lovely & just what l ordered, the packaging was very poor, the ear rings were just slotted in a piece of cardboard, rather than placed in the box provided, also the gift bag was crushed, due to the postman pushing through my letter box, no fragile sticker put on parcel which may of helped,”

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Posted 4 years ago

“I did write immediately after placing two orders realising that I could have had free postage!! I HAD NO RESPONSE OR REFUND FROM YOU. I thought this was rather inconsiderate so I am doubtful that you will even read this!!”

Helpful Report

Posted 4 years ago

Hello, Linda. Thank you for finding us. I'm sorry if you feel that we ignored you. We did reply to your email with regards to your contact with us about your two orders, but received no response. We've taken a look at your orders, and we agree, your orders combined would have enabled you to have free delivery automatically applied. As a gesture, we'll absorb that cost and you'll have the postage paid returned to you. We hope this helps.

Posted 4 years ago

“Delivery was good. However I didn’t get an email to say they had been delivered and I eventually had to ring the store in Hinckley on Saturday who told me they had had them there since Tuesday.”

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Posted 4 years ago

“Satisfactory but not special”

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Posted 4 years ago

“I think the charm could be better sent. It took me by surprise to find it wrapped in tissue paper. When i have these charms before they came on a card. For a minute i thought they had forgot to put the charm in”

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Posted 4 years ago

Hey There, We are so sorry to hear you weren't happy with the packaging provided. Brands change packaging all the time and we send the packaging provided to us. We love to hear your feedback though and will pass this along. We really hoped you loved your charms. :) x

Posted 4 years ago

“The purse was part of a gift for my daughters 30th. She was delighted with it. Only complaint I had was that there was a slight mark in the inner lining which could not be removed”

Helpful Report

Posted 4 years ago

Hi Linda. Thank you for your kind review. We are so sorry to hear there was a mark in the purse you bought with us. Please don't hesitate to get in touch with us at hello@graceandcojewellery.co.uk and we can do our best to get this sorted for you. We are pleased to hear though that your daughter loved the item.

Posted 4 years ago

“I ordered what I thought was a nomination charm. It was a gift and took awhile to arrive. When I gave the gift it didn’t fit her bracelet as it was the bigger charm for nomination. I didn’t know nomination didn’t bigger bracelets and charms. Will not buy online again as I now have a charm which I can’t even give away as no one has the bigger charm bracelet”

Helpful Report

Posted 4 years ago

Hey There, Thank you for finding us. We are so sorry to hear your BIG charm didn't fit your classic bracelet. Nomination has a variety of ranges varying in size. If you get in touch with us at Hello@graceandcojewellery.co.uk we would be happy to get this exchanged for another Nomination charm that does fit your bracelet.

Posted 4 years ago

“I’m afraid I ordered a different ring from what was sent, and it was too late to sort out return as it was sent as a 50th birthday gift to my sister. She loves the ring but it wasn’t what was ordered.”

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Posted 4 years ago

“Good sale price on the charms, unfortunately the little black stone fell out of one of the charms so that wasnt a good buy. Can this be returned for a different charm or tefunded?”

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Posted 4 years ago

Hi Marie Thank you for your review. We are so sorry to hear the stone fell out of your charm, of course, we will do our very best to get this replaced for you. Please could you contact us on Hello@graceandcojewellery.co.uk and our online team will be able to help you further with the return process.

Posted 4 years ago

“The charm was a good price and arrived by stated time but there were a few scratches on it”

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Posted 4 years ago

Hi Caroline Thank you for your review. We are so sorry the charm you received had some scratches on it. Please don't hesitate to contact us and we will do our best to exchange this for you.

Posted 4 years ago

“If I’m honest was disappointed. We wanted to support our local business. My children bought me a voucher whilst on lockdown as their was a ring I had seen in shop. Obviously I know now I am unable to use gift vouchers in store that are bought online. The service in Ashby store was poor, and rude. I then settled with items online as you did not have the ring I wanted online, I used the voucher as I didn’t want to waste it. It’s a shame, as I won’t be returning to the store again and although easy to buy online was fiddly to do with measuring ring sizes and didn’t mirror what was held in store. I just settled in the end and hoped for the best,”

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Posted 4 years ago

Hi Jenny, Thank you for your review. We are so so sorry you weren't happy with the service you received with us. We will take your words on board and do what we can to improve our service in the future. Again our sincerest apologies.

Posted 4 years ago

“I was a bit disappointed with the bag the bracelet was in i exspected something more elaborate as it was a present for my daughter birthday. That's why I'm giving it a 3 star.S Kirrage.”

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Posted 4 years ago

“Presants for my niece,she loved it. Shipping time was far too long.”

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Posted 4 years ago

“Earrings were advertised to be a lot larger than they turned out to be.”

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Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews