Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order did not arrive, but when I emailed they were good and sorted it straight away”

Helpful Report

Posted 4 years ago

Hello, Jodie. Apologies for the situation, but I'm glad we had this resolved. Thank you for your kind words in your replying email, and we hope we'll get a better starred review from you in the future. Stay safe, x.

Posted 4 years ago

“Took ages to get dispatched had to email to see where it was then took 4 days to get here not happy ordered off another site same day arrived plenty of time wasted birthday gift as too late”

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Posted 4 years ago

Hey, Thank you for your review. We are so sorry to hear you are not happy with our service. please don't hesitate to get in touch with us on hello@graceandcojewellery.co.uk and our online team will do there best to go through the return process if this something you would like to do.

Posted 4 years ago

“We had delivery of daughter nomination charm and most of the daughter writing had gone black, couldn't send it back as by the time it was delivered her brithday was 2 days away. took charm to jewellers thankfully they was able to clean it up. Should check condition before sending. Not that happy.”

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Posted 4 years ago

Hi Nita, We are so sorry about the charm you received not being up to standard. We try our best to check the condition of all of our orders. However, we apologies sincerely that this slipped through. Thank you for the review and we will take this on board and be better in the future.

Posted 4 years ago

“broke within one day. not happy.”

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Posted 4 years ago

Hello, Anisa. We're so sorry to hear that your order broke, especially after the first day, but we're also confused as to how spare SWAROVSKI earrings backs can break so easily, especially due to their design!? Please email us using our contact form so we can look into this for you and see about getting this fixed or replaced.

Posted 4 years ago

“Ordered and received my item pretty quick but unfortunately this was not suitable! I returned this recorded delivery and this was signed for 2 weeks ago. I am still waiting for my refund to be credited to my account. Sent several emails to which I have had no reply. I have waited the 14 days which Is your returns policy as stated on your website. I think I have been more than patient! Please reply! Many thanks”

Helpful Report

Posted 4 years ago

Hello. Our apologies for being slow in getting this dealt with for you. We are usually far more efficient in these matters in less surreal times, so we're ever so sorry for the wait. Normally we have a returned item ever now and again, but recently due to higher volumes of orders and a struggling postal system, we had none for ages and then like waiting for a bus, they all came in at once. It can be confirmed though that your order has already been processed for a refund and we have also confirmed this by email to you. Again, we're sorry for the delay, but we have rectified this for you. Our apologies, once again. Stay safe, x.

Posted 4 years ago

“Still haven’t received it disappointed it was for my daughters birthday yesterday paid extra for it to arrive”

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Posted 4 years ago

“I still haven’t received my order?”

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Posted 4 years ago

Hi Michelle. Thank you for finding us. Yes we can see there is a problem with your order. Please can you contact us via contact form on the website so we can look into this further?

Posted 4 years ago

“There were some poor communication problems but I can put that down to the lockdown at the time. The gold charm had a split face and i have returned it, awaiting a new replacement.”

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Posted 4 years ago

“Nomination charms ordered for 2 presents. Only one nomination gift packet received with both charms connected inside. I have purchased many charms previously and all individual charms have been supplied in their own gift packet. Very disappointing.”

Helpful Report

Posted 4 years ago

Hello, Nicola. And again, thank you for finding us. We're sorry to read that you have given us 2 stars for our service due to not posting out individual packaging for each individual charm. We're simply following the guidelines recommended to us by NOMINATION themselves. And besides, we try not to waste it, too. If you wish for us to send out extra packaging pieces let us know on our website contact form and we'll fire some out to you, no problem. We hope this helps.

Posted 4 years ago

“I did not get my order. It was sent back to sender as they could not get entry. I did send a e mail to you to say I did not live at that address anymore. When I brought it of the internet I forgot to change the address on PayPal because I don't use it much. I hope you can sort it out because I do want it. Thanks julie ward”

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Posted 4 years ago

“I haven’t got it yet? Tried emailing you but no response and I paid for express delivery so abit disappointed as it’s now missed their birthday. I understand that delays are happening due to covid 19.”

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Posted 4 years ago

Hello, Lucie. And as we like to say, thank you for finding us. We're so sorry, not only for the delay in coming to a reply with regards to this but also for the late delivery of your order. We've checked our system and we can see that we managed to get it picked, packed, and dispatched out to you in good time but a week's journey is a little bit too long, isn't it. We must say that we have been impressed with our couriers Royal Mail as we have put a great deal of extra work on them at this surreal time. However, we'll refund to you the postage you have paid for the item as it didn't arrive when we said that it would do. We hope this helps and we hope that you'll still consider visiting us again in the future. Our apologies again.

Posted 4 years ago

“Hi there I have not received this order yet.Is there any way of tracking it?”

Helpful Report

Posted 4 years ago

Hello, Marie. And again, thank you for finding us. According to the details on our system in relation to your order, it arrived 2 days ago. There was a tracking number supplied to your Order Dispatched email which you would have received, so as far as we can tell, you already have it. If there are any further issues, please email us directly using our Contact Us page which you'll find a link to at the bottom of the website front page.

Posted 4 years ago

“Not great, ordered two items (christmas presents), but only one showed up but money had come out for the two. Had no emails telling me where other part of order was. Had to call up in order to find out, to be told to lost part of order had gone out of stock so wasn't going to be sent, but my money for it would eventually go back into my account. Dont think I would trust ordering again.”

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Posted 5 years ago

“I was happy with the majority of my items! However, a special one (planned as a gift) arrived scratched. I have tried to contact the company twice via email, once by Twitter and again through the website, with no response.”

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Posted 5 years ago

“Order placed 24 November - no communication until I contacted Grace & Co on 9 December to enquire where my order was . I was then told the item I ordered was unavailable. A replacement order was put through. Told I would receive a telephone call within minutes to confirm that they had the replacement item - nothing! An email arrived to confirm my order. Lovely replacement item arrived very quickly. But very disappointed as the item I wanted should have been a birthday present and had to be posted to a Scottish island. Very pleased with the item I received but disappointed with the service .”

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Posted 5 years ago

“My earings broke within the first week of wearing them”

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Posted 5 years ago

Hello Isobel. We're so sorry to hear this. We're hoping that this doesn't reflect the service that we have provided to you. Have you returned the earrings to us to be exchanged? On our 'order confirmation' email that we sent out to you when you made the purchase, it will have a link to our Delivery & Returns Policy. Follow those details and we'll get this sorted out for you as soon as possible. If it makes things easier, give us a call on 01530 587340 to speak to a member of our team to investigate this for you. We hope this helps.

Posted 5 years ago

“The product itself is perfect for what I want, but for the fact it didn't come with a working battery, I expect a watch to come with a working battery when it's brand new. I was going to wait for their response to my query before posting a review, but as no response for a week, I decided that 2 stars was appropriate at this time. If they had responded to the query in good time, then perhaps this would have been higher rated. If the person you have doing your 'techy stuff' is on holiday, how about having cover for customer queries, instead of them having to guess if they're ever going to get a response, and chasing it up, to get an inadequate response. What was a £40 watch, will now be a £60 watch as I'm having to get a replacement battery straight away for the watch to work. Not really what I was expecting to do. Shame, as I bought from here based on previous reviews.”

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Posted 5 years ago

Hello, Lisa. Thank you for finding us. We've emailed directly with regards to this to make amends for this unfortunate issue.

Posted 5 years ago

“I ordered 2 Pandora charms. One was not send but I was not informed and didn't realise until the other had arrived. The money had been refunded but I had not been notified. I was not able to track my parcel at all throughout delivery and the charm I received was the wrong size. I was sent no notification when my parcel had been delivered. I'm not looking forward to returning the charm as I feel I will encounter problems”

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Posted 6 years ago

“Ordered item 8/12/18 had no email to say item had arrived at shop, called in on the off chance to see if it had arrived and it had been sat at shop for some time”

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Posted 6 years ago

“I have had no email to confirm gifts are ready to collect from store I have had to email you to find information out. Said would be ready for collection on 6th when I would be able to collect. Now got to wait over a week till I am next able to collect in store. Thought this would be safest option this time of year but should have risked it to home address”

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Posted 6 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews