Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bracelet it changing couler I got it for my birthday and shouldn’t be like this”

Helpful Report

Posted 1 year ago

Hi Melissa, If you could contact us at hello@graceandcojewellery.co.uk we will be happy to look into this for you. Kind Regards x

Posted 1 year ago

“Still haven't received my order which was placed on 26th July. Sent an online form got no reply. Emailed and this was responded to quickly, was told to wait until the end of the following day for delivery. Still no items. Had to send another email to follow up. We have no issues with deliveries in our area and the local depot doesn't have the parcel. This contains a present which will now be late. Disappointed. Hope it turns up Monday!”

Helpful Report

Posted 1 year ago

Hi Tracey, We are very sorry to hear your items haven't reached you yet, a member of the team is looking into this for you. Kind Regards x

Posted 1 year ago

“Unfortunately my order has not arrived so can't give a review on the product”

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Posted 1 year ago

Hi Dawn, We are very sorry to hear you haven't received your nomination charm yet. A member of our team will be in contact to look into this for you. Kind Regards x

Posted 1 year ago

“Grace & Co were amazing from order to delivery. Sadly the Swarovski necklace was not!I have returned it and await my refund. I would shop with Grace & Co again.”

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Posted 1 year ago

Hi Una, We are very sorry to hear you weren't completely satisfied with your Swarovski necklace. We can confirm we have received the necklace back and have issued you with a refund, hope to see you again soon. Kind Regards.x

Posted 1 year ago

“I have not received my order. Furious i need this for someone’s birthday gift tomorrow!”

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Posted 1 year ago

“I bought a present for my daughter-in-law on April 19°, the same day Grace & Co asked me for some additional information about my credit card, I answered immediately and I received two emails one of them telling me that the payment had been successful and another one with a postage confirmation number (DS285668805GB). Take into account that I had paid an extra fee for the present to be delivered in a fast way. As the present didn't arrive I sent a new email on April 25° and Grace &Co asked me for the same information about my credit card that I had already sent on April 19°, as I got upset Grace & Co apologized telling me that my email was received as a spam, which is impossible because I answered on the same mail that they sent to me. So, the present did not arrive on time although I paid an extra fee. I am really quite upset that Grace & Co treated me so badly as a new customer, I will never buy again On-Line products from your company”

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Posted 1 year ago

“The bracelet broke within the first day of buying it and cannot find the charm.”

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Posted 1 year ago

Hi Janet, We're so sorry to hear your bracelet has broken. As per our email, could you please contact us at 01530 587340 or via email at hello@graceandcojewellery.co.uk so we can assess the damage and establish if this is covered by the warranty? Kind regards. x

Posted 1 year ago

“False advertising never came with box”

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Posted 1 year ago

“I still have not received my order and now I have no gift for my granddaughters birthday”

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Posted 1 year ago

Hi Margaret, We're so sorry to hear your order was delayed. Further to our telephone conversation, you have confirmed that your order was delivered via Royal Mail the following day after this review. We're very sorry for any inconvenience caused by the delay but are pleased to hear it has since arrived. Kind regards. x

Posted 1 year ago

“Not even received item was ordered on the 12th paid £4 for delivery still no update or parcel in sight”

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Posted 2 years ago

“I still have not received the item I ordered almost 3 weeks ago.”

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Posted 2 years ago

“I havent recieved my order so cant review”

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Posted 2 years ago

“I did not get my order”

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Posted 2 years ago

“As I haven’t received my order I cannot comment”

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Posted 2 years ago

Hi Paul, We're sorry to hear that your order hadn't arrived by the time you received the review email. We have checked your order and confirm that you placed this on 28th November with an estimated delivery date of 5th December. After checking the tracking it seems that your order arrived on 3rd December, however, please do not hesitate to contact us if this is not the case and we can investigate this further for you. Kind regards. x

Posted 2 years ago

“Still haven't received my item”

Helpful Report

Posted 2 years ago

Hi Jamie, Thank you for your review. We have checked your order and can see that you placed this on 26th November with an estimated delivery date of 6th December. After checking the tracking is seems that the order was marked as delivered on 3rd December, however, please let us know if this was not the case and we can investigate this further. Kind regards. x

Posted 2 years ago

“I am so disappointed as I still haven't received the Ted Baker earrings I purchased for my friend's birthday and this is after sending a chasing email to which Grace & Co have not replied. My friend's birthday has now passed and as I had spent money on the earrings I had to explain why there was no present. If I could give 0 stars, I would. I followed the steps here but still waiting for a response - • If there are any issues regarding to the order process, let us know via our contact form here. Please can someone respond to me as so far all you have done is take my money!”

Helpful Report

Posted 2 years ago

Hi Wendy, We're so sorry to hear that your order hasn't arrived yet. We can confirm that your order was dispatched on Thursday 1st September via Royal Mail First Class delivery to your given delivery address. A confirmation email was also sent to your given email address confirming the dispatch along with the postage reference, sometimes these can go into the spam and junk folders so it's worth double checking them. The estimated delivery date for your order was showing as 6th September, however, unfortunately, the Royal Mail strikes are causing slight delays across all postage methods. Details of this are shown on our website at the checkout stage of ordering. We have searched our contact form and email inboxes but do not seem to have received any contact from you, could you please confirm how you contacted us so we can investigate this further? We're sorry for the inconvenience caused by your order being delayed, however, please be assured that it is on it's way to you. We will continue to keep an eye on the postage updates for your order, but should you have any questions please do not hesitate to contact us at hello@graceandcojewellery.co.uk Kind regards,

Posted 2 years ago

“Item has still not been received after 10 days despite express delivery. Tried to follow up and no answer”

Helpful Report

Posted 2 years ago

Hi Amber, We're so sorry to hear that your original charm didn't arrive. As per our email response and voicemail, we have logged an investigation with Royal Mail and they have confirmed that the item is classed as lost. We have therefore posted a replacement charm out to you via your original postage method. We hope that's ok but should you have any questions please do not hesitate to contact us on 01530 587340 or via email at hello@graceandcojewellery.co.uk.

Posted 2 years ago

“My order has not arrived.”

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Posted 2 years ago

Hi Suzanne, Thank you for your review, we're so sorry to hear that your item did not arrive on the estimated delivery date. As per our email discussion, your estimated delivery date was shown as Monday 18th April (Easter Monday). Due to this falling on a Bank Holiday, unfortunately, Royal Mail would not be able to deliver. You have since confirmed that your item arrived safely on Tuesday 19th April and we hope you are pleased with your new charm. We're very sorry for any inconvenience caused here. Stay safe. x

Posted 2 years ago

“I was advised delivery would be 31st January for my daughters birthday today (1st February) and it is has not arrived and I have no communication as to where it is.”

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Posted 3 years ago

Hi there, We're so sorry to hear that your item hasn't arrived yet. We have checked the tracking on your order and it was marked as delivered on 26th January, if you could please email us at hello@graceandcojewellery.co.uk or call us on 01530 587340 we can investigate this further for you. We look forward to hearing from you. Stay safe. x

Posted 3 years ago

“Very disappointed with the gold earrings I bought for my daughter's 50th birthday. Upon receipt of them, they were clearly intended for a child, but this wasn't mentioned in the item description! I have repeatedly attempted to contact the company by way of email, but have had no response. I therefore am unable to complete the rest of this questionnaire, as I haven't had any contact with the company!”

Helpful Report

Posted 3 years ago

Hi Christine, We're so sorry to hear that you're not completely satisfied with your purchase. As discussed previously, we have looked into your concerns and addressed these. We hope you are satisfied with the outcome, but should you have any further queries please do not hesitate to contact us on hello@graceandcojewellery.co.uk Stay safe. x

Posted 3 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews