Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watch wasn’t working when I received it. Had to take to the Jeweller and have new battery put in it”

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Posted 4 years ago

“Following purchase of a Emozioni chain and pendent I sent 2 emails advising the the chain length was not as ordered. I requested information regarding a return / replacement but no response from grace and co. The item was a present For a dear aunts 90th birthday and I had to source alternative Longer chain.communication is lacking apart from when they seek positive reviews to a poor service. I now want to return the chain for a refund but still have had no response.”

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Posted 4 years ago

“Unfortunately I was sent the wrong size bracelet, and communication wasn’t the best as emails were not coming through as normal. Returning for refund”

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Posted 4 years ago

“Extremely disappointed with the customer service. I ordered a necklace for my girlfriends’ birthday and instead I received the matching bracelet, which unfortunately I did not have time to return. I emailed Grace & Co and as I had to gift the unwanted bracelet, I was offered a refund for the difference in price that I had overpaid, and a discount on the cost of the bracelet. This was over a month ago and I still have not received any refund or reply to my last three messages.”

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Posted 4 years ago

“I still haven't received the parcels and should have by last Tuesday”

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Posted 4 years ago

“I didn’t receive my order 😡😡😡 !!!”

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Posted 4 years ago

Hello, Jerzy. We're so sorry about the wait which you've had with your order getting to you. It seems that our fantastic postal service, which is already under strain in these weird times, became further under pressure after the bank holiday weekend when your order was placed, so it's caused a bit of delay. We're ever so sorry. We are pleased to see that your order has arrived, and we did manage to process this quite quickly for you but getting it from A to B hasn't been as efficient as we'd have hoped, and for that, we apologise. We hope that the item, nevertheless, has been well-received, and we still thank you for finding us.

Posted 4 years ago

“The bracelet I ordered has not arrived yet. I appreciate with covid there may have been a delay, but I received an email asking if I was happy with the product. I replied explaining I hadn’t received it a few days ago and still not had an email response. This concerns me and I’m unhappy with the service as I would have expected an acknowledgement message by now.”

Helpful Report

Posted 4 years ago

Hello, Claire. And as we like to say, thank you for finding us. Please know that we're not being ignorant. We've had a look on our Contact Form system and we can't find any emails from you in relation to your order, we're ever so sorry. We've had a check to make sure that your order has indeed arrived, and we glad to know that it has, been again, we have to apologise for the delay with regards to this as it's not our usually level of efficiency in normal times. We do hope though that you love the Rainbow Bangle you have ordered as much as we do. Stay safe, x.

Posted 4 years ago

“Ordered 23rd May and still not received what is meant to be my mums birthday present. Royal Mail site cannot track the number given. Will leave another few days and will then ask for a refund.”

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Posted 4 years ago

Hello, Tracy. We're so sorry for the delay in your item getting to you. We had a small batch delayed for some reason, more likely due to the pressure of the increase in volume Royal Mail have received recently, and along with staff reductions, and also the bank holiday weekend when your order was processed, it's been a testing time. Nevertheless, we glad to see that your order has arrived and we really hope that it has been well-received, as it is a lovely SWAROVSKI piece. Again, thank you for finding us, but once more, our apologies for the delay in your parcel being received.

Posted 4 years ago

“My order has not been delivered”

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Posted 4 years ago

Hi Sean. And again, thank you for finding us. Sorry for two delays on this. Firstly for coming back to you with regards to your review and also for the delay in your parcel arriving. We've checked your order and quite typically, the order arrived shortly after this review was placed! But hey ho. We apologise for the wait which you've had but we're happy to know that it has been received, and we hope that it is loved as much as we love it, too. Stay safe.

Posted 4 years ago

“Terrible they send me the wrong ring! That i orderrd terrible service i can not come in contact i want my money back this is my order number 13607 (WEB13607) i choose a grey stone and they send me a light blue one!”

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Posted 4 years ago

“Still not delivered despite emails and extra paid for express delivery please communicate”

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Posted 4 years ago

Hi Tom. Thank you for finding us. Our apologies for not managing to respond to you sooner. There's a bit of a bug going around and this has caused delays in replying to emails, so we are sorry for this. We've checked your order, and yes, it was not just delayed a little but it was delayed almost a lot and because you paid for a service which you did not receive we'll refund to you the postage paid. Our apologies again but we do hope that you consider us for more charms in the future when normality resumes. Stay safe.

Posted 4 years ago

“The reason why I have rated you very poor is I haven’t received my order yet”

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Posted 4 years ago

Hi Jack To be fair, that's fair. We received your order on a Thursday, posted it on Friday, and it didn't arrive for a week. Our apologies to you, jack. We did our best but unfortunately, for whatever reason, your parcel arriving later than anticipated was a rare occasion, and we are sorry. We do have immense faith in our couriers Royal Mail and we salute the posties for doing that best that they can at this time. We do hope this doesn't put you off shopping for more charms with us in the future. Our apologies again. Stay safe.

Posted 4 years ago

“Never received my item, been well over 2 weeks, sent countless emails, still nothing, pathetic.”

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Posted 4 years ago

Hello. And again, thank you for finding us. I believe we've already been in contact with you with regards to this, and again, we're so sorry for this delay. I can confirm that your parcel has been sent, otherwise, we'd have no tracking number for you as our website system is directly linked to Royal Mail's and vice versa. I should imagine that your parcel will be with you soon as we have had a shipping batch sent out which has all been delayed, which is more than likely due to staff shortages within RoyaL mail's network due to the recent COVID-19 outbreak along with the surge of mail after the Bank Holiday weekend when your order was placed. And again, I'm sorry to say that your parcel is likely to have been one of those going by the dispatch date your order was sent out which is suffering from this delay. I am so sorry for this but at this time there isn't anything that we can do other than wait for them to play catch up. We have great faith and confidence in our couriers, Royal Mail and we do believe that your order will indeed be with you soon. We can't apologise enough during these surreal times. Stay safe.

Posted 4 years ago

“Still not received order”

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Posted 4 years ago

Hello, Jennifer. As we care to say, thank you for finding us. We believe that we have been in contact with you already with regards to your delayed order, and once again, I can confirm that it has been sent, but due to these surreal times, I fear that it has been delayed due to staff shortages at our local mail processing areas because of sickness or self-isolation. Please let me ensure you that your order has been sent and we have great faith and confidence that your order will be with you soon. We're sorry once again but please bear with us all, we will achieve this. Stay safe.

Posted 4 years ago

“Item still not arrived 14 days after payment taken, I have chased and no reply to last email.. Very unhappy with service”

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Posted 4 years ago

“Still waiting on my order”

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Posted 4 years ago

“This item has still not turned up”

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Posted 4 years ago

“I ordered 2 quantities of the SWAROVSKI Yellow Gold Spare Earring Back x2. So 2 pairs and was expecting to receive 4 backs all together. I paid for the 2 pairs however I only received 1. I email them and never had a response. Unfortunately I will not be using them again.”

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Posted 4 years ago

Hello, Sophie. Thank you for finding us. We so sorry about this. We did receive an email from you and we did indeed respond. In fact, we responded to you within the hour of the initial email being sent. If you haven't received the email nor the missing item, please contact us directly and we'll have this sorted out for you. We're so sorry again and we can sort this out for you quite quickly.

Posted 4 years ago

“Hi, I emailed you last week to advise that I still haven’t received my gift for my mum. I’m really disappointed and would either like this sending out ASAP or a full refund please”

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Posted 4 years ago

Hello. Our apologies for not managing to come back to you sooner with regards to this. We've had a look and we can see that this has indeed been sent out to the email address you have provided us with. We can see that it was ordered of a night time and the gift was sent out within 12 hours later, but we can see that it was actually sent to YOUR email address, and not a different one for the recipient. If you'd like for us to investigate this further, then please email us again as we're now better staffed than what we recently have been due to recent times. Once again, we apologise for any delays in our replies.

Posted 4 years ago

“I ordered 2 items and only received one. I have been charged for both and, despite numerous contact messages to Grace & Co , they have failed to reply. Please beware as they are still operating an online service.”

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Posted 4 years ago

Hello, Jenny. We're so, so sorry for the lack of correspondence with regards to this issue as we've been running on a skeleton team of staff for a couple of weeks or so now, we don't wish to appear ignorant to any of our customers at all. It's not in our nature. We've had a look at your order and we can't fathom as to what has occurred, but there is a small detail that does make us wonder if we did indeed correctly fulfil your order, and in fairness, hands-up, we don't believe that we have on this rare occasion. The variance in the balance of your order is on its way back to you. If you have any further queries then please, don't hesitate to contact us as we are now better staffed than what we recently have been due to these unfortunate times. Our apologies once again.

Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews