Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,352 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

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“I was happy with all the service I received off yourselves by supporting me on my order & suggested click & collect service & viewing the order. Thank you to you all who I spoke to & seen in person fantastic service.”

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Posted 4 years ago

Hi Satty, Thank you so much for your kind review. We are so glad you were happy with our service. We can't wait to see you again soon :) x

Posted 4 years ago

“Arrived very quickly Looks lovely X”

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Posted 4 years ago

Hi Marie. Thank you so much for the lovely review. We cant wait to see you again soon. :) x

Posted 4 years ago

“Took ages to get dispatched had to email to see where it was then took 4 days to get here not happy ordered off another site same day arrived plenty of time wasted birthday gift as too late”

Helpful Report

Posted 4 years ago

Hey, Thank you for your review. We are so sorry to hear you are not happy with our service. please don't hesitate to get in touch with us on hello@graceandcojewellery.co.uk and our online team will do there best to go through the return process if this something you would like to do.

Posted 4 years ago

“Fast service ,,efficient website”

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Posted 4 years ago

Hi Joanne Thank you so much for your kind review. We are so glad you were happy with our service.

Posted 4 years ago

“Good sale price on the charms, unfortunately the little black stone fell out of one of the charms so that wasnt a good buy. Can this be returned for a different charm or tefunded?”

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Posted 4 years ago

Hi Marie Thank you for your review. We are so sorry to hear the stone fell out of your charm, of course, we will do our very best to get this replaced for you. Please could you contact us on Hello@graceandcojewellery.co.uk and our online team will be able to help you further with the return process.

Posted 4 years ago

“Very good, came on time, with all packaging to be able to wrap, as it was a gift”

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Posted 4 years ago

Hi Tracey Thank you so much for the lovely review. We cant wait to see you again soon. :) x

Posted 4 years ago

“Very good service and very quick delivery! I can honestly recommend!”

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Posted 4 years ago

Thank you so much for your kind review. We are so glad you were happy with our service. Thank you for the recommendation. :) x

Posted 4 years ago

“On line order process was very easy and quick and free collection from my local store was an added bonus. The staff in the store were really helpful as always”

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Posted 4 years ago

Hi Peter Thank you so much for the kind words. We are so glad you were happy with our online and in-store services. :) x

Posted 4 years ago

“Prompt service and kept up to date throughout process if click and collect order.”

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Posted 4 years ago

Hi Wendy, Thank you so much for the lovely review. We cant wait to see you again soon.

Posted 4 years ago

“Great service items were delivered on time and were perfect. They were wrapped in nice pouch with beautiful yellow bow. Would certainly order again and would recommend to family and friends. Thank you so much.”

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Posted 4 years ago

Heyy, Thank you so much for your kind review. We are so glad you were happy with your purchase and our service. :) x

Posted 4 years ago

“Prompt delivery, well packaged - item arrived in perfect condition. Nice personal touch ‘stay safe’ message written on wrapping”

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Posted 4 years ago

Hi Jenny Thank you so much for the lovely review. We are so glad you were happy with your purchase and the hand written note We cant wait to see you again soon.

Posted 4 years ago

“Happy with purchase and speedy delivery. Thankyou”

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Posted 4 years ago

Hey Robert We are so glad you were happy with your order. We can't wait to see you again soon :) x

Posted 4 years ago

“Easy to navigate website and a reliable service with a personal touch.”

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Posted 4 years ago

Hi Caroline Thank you so much for your kind review. We are so glad you were happy with our service. :) x

Posted 4 years ago

“fast delivery no concerns”

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Posted 4 years ago

Hi Nikki Thank you so much for the lovely review. We cant wait to see you again soon. x

Posted 4 years ago

“Brilliant service fast delivery”

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Posted 4 years ago

Hi Lindsey Thank you so much for your kind review. We are so glad you were happy with our service.

Posted 4 years ago

“The charm was a good price and arrived by stated time but there were a few scratches on it”

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Posted 4 years ago

Hi Caroline Thank you for your review. We are so sorry the charm you received had some scratches on it. Please don't hesitate to contact us and we will do our best to exchange this for you.

Posted 4 years ago

“Wonderful service and fast delivery. Thank you”

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Posted 4 years ago

Hey Lynn Thank you so much for the lovely review. We cant wait to see you again soon. :) x

Posted 4 years ago

“Nice charms, love your site especially when email comes confirming order ...with " Thank you for finding us " Ta again Sandra.”

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Posted 4 years ago

Hey Sandra Thank you so much for your kind review. We are so glad you were happy with our service. :) x

Posted 4 years ago

“Exactly what I was looking for, good price and super quick delivery :-)”

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Posted 4 years ago

Hi Michelle Thank you so much for the lovely review. We cant wait to see you again soon. :) x

Posted 4 years ago

“First time using Grace & Co and will definitely use again. Ordering was simple and delivery was really quick!”

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Posted 4 years ago

Hi Lisa Thank you so much for your kind review. We are so glad you were happy with our service.We can't wait to see you again soon :)

Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,352 reviews