Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,305 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 7th February 2025

Anonymous

Anonymous // 01/01/2019

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“The delivery note and my order requested black refills, but I am afraid that you sent me blue ones.”

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Posted 1 year ago

Hi Jocelyn, One of the team has emailed you about this, we hope to resolve this for you. Kind Regards x

Posted 1 year ago

“I ordered in store on July 16th. Still I didn't receive any message or email for collection. I called to the store and asked until then I haven't heard any notification”

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Posted 1 year ago

Hi Shravs, We have had our online team look into this for you and can you placed the order on the 28th of July, our records show that an email was sent to you on the 1st of August to tell you that your order was ready to be collected from your selected store. We are sorry if non of these emails reached you and would advise you to check your SPAM folders in case they ended up in there by accident. Kind Regards x

Posted 1 year ago

“Excellent service, quick delivery and product cheaper than maker’s website. Beautiful bangle.”

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Posted 1 year ago

Hi Sylvie, We are delighted to hear you are happy with your Annie Haak bangle we hope to have you visit our website again soon. Kind Regards x

Posted 1 year ago

“Very happy Cuz Fast delivery ❤️”

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Posted 1 year ago

Thank you for your review Sara. Kind Regards x

Posted 1 year ago

“Brilliant service. My daughter loves her bracelet”

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Posted 1 year ago

We are so pleased your daughter loves her new bracelet. Kind Regards x

Posted 1 year ago

“Product as expected,fast delivery, thank you”

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Posted 1 year ago

Thank you Karen we hope to welcome you back again soon. Kind Regards x

Posted 1 year ago

“Very happy with the delivery and the product is amazing”

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Posted 1 year ago

Thanks for such great feedback Trevor we are happy to hear you are pleased with your Coeur De Lion Items. Kind Regards x

Posted 1 year ago

“Still haven't received my order which was placed on 26th July. Sent an online form got no reply. Emailed and this was responded to quickly, was told to wait until the end of the following day for delivery. Still no items. Had to send another email to follow up. We have no issues with deliveries in our area and the local depot doesn't have the parcel. This contains a present which will now be late. Disappointed. Hope it turns up Monday!”

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Posted 1 year ago

Hi Tracey, We are very sorry to hear your items haven't reached you yet, a member of the team is looking into this for you. Kind Regards x

Posted 1 year ago

“The service was fantastic. Thank you”

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Posted 1 year ago

Thank you for your feedback Jan we hope to welcome you back again soon. Kind Regards x

Posted 1 year ago

“Ordered some links for my nomination bracelet. They are perfect. Easy to link in. Process of ordering was really easy and they arrived in a few days. I was kept informed during the whole process. Excellent service well done.”

Grace & Co Jewellery 5 star review on 4th August 2023

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Posted 1 year ago

Hi Christine, Thank you for such great feedback we love hearing from our customers and your Nomination bracelet is looking fab! Kind Regards x

Posted 1 year ago

“Good price and no ripping off for delivery costs”

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Posted 1 year ago

Thank you for your review. Kind Regards x

Posted 1 year ago

“Everything was great thank you....exceptional service and happy with my item.x”

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Posted 1 year ago

Thank you for your review Pamela we hope you are enjoying your Welsh dragon Nomination charm. Kind Regards x

Posted 1 year ago

“Placed an order for a Pandora necklace. I received it a few days before the expected delivery date. Very prompt delivery, and had the necklace on sale as well”

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Posted 1 year ago

Hi Linda, We are really happy to hear your Pandora necklace arrived even sooner than expected. Kind Regards x

Posted 1 year ago

“Fab service and quick delivery”

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Posted 1 year ago

Thanks Jenny please come back soon. Kind Regards x

Posted 1 year ago

“Very pleased with product and quick delivery”

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Posted 1 year ago

Thank you for your review. Kind Regards x

Posted 1 year ago

“My experience was simple , easy to choose, pay and arrived within the set time limits. Will definitely return to this site.”

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Posted 1 year ago

We can't wait to welcome you back again soon Susan. Kind Regards x

Posted 1 year ago

“Very long to take to deliver”

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Posted 1 year ago

Hi Maggie, We are sorry you have experienced delays with your order some items we order directly with our supplier which can make delivery times slightly longer, all information about this can be found on our website upon placing an order. We will have our team look into this for you and we hope you receive your Notch items soon. Kind Regards x

Posted 1 year ago

“Excellent service and lovely jewellery”

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Posted 1 year ago

Thank you for your review. Kind Regards x

Posted 1 year ago

“I have brought several pieces of jewellery from Grace & Co, and never had any problems. I have also had a couple of pieces of jewellery fixed by them not jewellery brought for Grace & Co always good service”

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Posted 1 year ago

Thank you for your continued custom and for taking the time to leave us a review Ruth. Kind Regards x

Posted 1 year ago

“Nice Pandora Dangle charm. Quick delivery”

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Posted 1 year ago

Thank you for shopping for your Pandora items with us. Kind Regards x

Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 6,305 reviews