Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong charm was sent but too late to change for xmas”

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Posted 6 years ago

“Grace and Co jewellery as sent the wrong item I want the studs not the loop”

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Posted 6 years ago

“I came into store to collect a charm bracelet. Young lady on the counter was too busy sorting out a bracelet arrangement to give me her full attention or both looking me in the eye. Waited until she had finished this arrangement to collect my order before she thrust the bag at me and still did not bother to look me in the eye. If that's how your staff treat customers, I won't bother coming back.”

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Posted 6 years ago

“I paid for the 1/2 day delivery and on the actual day of delivery my purchase did not arrive. Even though I had emailed customer services to make sure if this as I hadn’t received an email with a tracking number. Poor service. The item arrived far too late, although I must say it was in a lovely gift bag send Ribbon, I sent numourous emails and no reply.”

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Posted 6 years ago

“I’m sorry I haven’t reviewed notifications that my order has arrived at store for collection yet???”

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Posted 6 years ago

Hello, Phill. Thank you for finding us. We have emailed you with regards to this. Your item has been ready to collect for some time. We would have called you but you didn't leave a number to contact you on. We apologise for any inconvinience.

Posted 6 years ago

“I was notified that my bracelet was dispatched on the Monday via 48 hour delivery. It never came so I enquired about it to be told that it wasn’t dispatched as they didn’t have my charm it was then dispatched on the Friday and I got it on the Saturday but the charm I received with my bracelet is marked and scratched. Not happy as this was a present for Mother’s Day from my kids.”

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Posted 6 years ago

“Hi Order number 10571 ordered on 6th March. Can you tell me when I will receive it please.”

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Posted 6 years ago

“We have not received it yet and it was for mother’s day can you let me know what’s going on thanks”

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Posted 7 years ago

Hello, Gary. Thank you for finding us. We have investigated and have emailed you directly with regards to this.

Posted 7 years ago

“Horrendous. Ordered earrings as a Christmas present, sent back as faulty. Ordered replacement pair which did not arrive. I had to contact them who told me they were out of stock. No Christmas present. Will never use again.”

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Posted 7 years ago

“Ordered 13th December 48hr courier 23rd December still no show not good as was ment to be Christmas present and not available to gift”

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Posted 7 years ago

“One week after dispatch item has not arrived”

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Posted 7 years ago

“I was looking for a watch for my mum's birthday, and thought I found one. The advertisements made it look way better than what it actually was. The face was minuscule and the strap already had little wrinkles in it - basically looked like something you'd get from the local market. We got it for £67 as it was on sale from a price it should be nowhere near - £80, and the price wasn't in any way shape or form justifiable. Wasn't happy with it, I returned it and want my money back. This is definitely a place I will never be looking at online ever again!”

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Posted 7 years ago

Hello, Asher. Thank you for finding us. We're sorry to hear that you were not happy with our bestselling CLUSE watches. We have received the returned watch and taken to the refund process for you.

Posted 7 years ago

“I cannot figure out how to put my watch charm on my bracelet. The directions are not clear. I contacted customer service and never got a response.”

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Posted 8 years ago

Hello. We have emailed you directly in response to this and to hopefully have this all sorted out for you. We apologise for any confusion. It is not the way we wish to do things.

Posted 7 years ago

“Hi i'm very disappointed as the package came with the wrong item earings instead of the necklace I ordered so I'm going to have a very disappointed daughter at Christmas. I'm in Scotland from Saturday so I doubt I'll be able to change the item now. How do I go about changing this and. An it be delivered to An address in Scotland ?”

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Posted 8 years ago

Hello, Stephen. Thank you for finding us. A member of our team has been notified of this and has contacted you directly in the hope that we can get this resolved as soon as possible. We apologise sincerely.

Posted 8 years ago

“I am absolutely disgusted with the service provided by this company. I was meant to get tracking with my parcel but did not and I sent three emails requesting tracking and did not get one reply to any of them. My watch arrived today and is not working so it means I now have to go out an pay extra for a battery or else I have been sent a watch that does not work at all. I caution anyone out there not to deal with this company and I will certainly be spreading the word about how disappointed I am. Dreadful!!!!!!!”

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Posted 8 years ago

Hello, Karen. Thank you for finding us. We're exceedingly sorry to hear about the fact that no one has managed to come back to you with regards to this. It appears the time-zone difference has caused your emails to become a little lost but this is no excuse. One of our team will be in contact with you directly in the next 24 hours to have a replacement sent out to you. We're ever so sorry your experience with us has been an unsatisfactory one.

Posted 8 years ago

“Not happy I received my purchase which was a chain and it was tangled in a knot .this was no a cheap item.”

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Posted 8 years ago

Hello, Stephen. Thank you for finding us. We know this type of chain quite well and I can ensure you that it was not tangled upon leaving us here. The fine delicate chain which you purchased from us does have small links rather than a smooth blend of connections. We can only believe this has occurred during transit from us to you. We apologise if this has caused any annoyance or distress. We understand the frustration and can only apologise for this occurrence.

Posted 8 years ago

“What went wrong is a ordered and payed for 4 bags , I have only received 3 . I have emailed this company on twice and called and left a message with all my contacts details and still no reply or contacted , first orders highly disappointed with your company”

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Posted 8 years ago

Hello, Leeane. Thank you for finding us. I'm ever so sorry that no-one has come back to you with regards this matter. We have looked into the order and will have this rectified immediately for you upon our return to the office in the morning. Our apologies once again, but we will have this fixed for you.

Posted 8 years ago

“I received a watch that I had ordered on September 21, but there has been a problem in the clasp. So I claimed by e-mail about it, but no answer. Then I reterned it by Singnd For on?September?28. But sill no answer. Please contact me what happen the watch. The money has already been withdrawn from my bank account.”

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Posted 8 years ago

Hello. Apologies for missing your email. A replacement watch has already been sent out to you today for arrival for tomorrow to fall in line with our returns policy criteria. Full instructions on how to use the clasp are within the watch packaging supplied. If you have any difficulties, please come back to us and we will assist you.

Posted 8 years ago

“I have rung you several times and left voicemailsI only got half my order. it was a birthday present for twins so needless to say I wasent very popular and I'd like to know what you are going to do to fix this please”

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Posted 8 years ago

Hello John, We've done an investigation into this matter to figure out what has happened and we'll be contacting you directly to have this sorted out for you.

Posted 8 years ago

“I went into the Corby store today to purchase a 21st birthday gift for a friend... Was approached by a very bubbly and polite woman who asked me if I needed any help and said that if I needed to take a closer look at any of the pieces then just to let her know and she would assist me. I looked around for probably 10 minutes as I was finding it difficult to think of a present that would be suitable.. having been there a while I decided I would settle for two rings- not designed for stacking on the same finger but I thought it would look nice. The woman assisted me again, helping me to find something suitable which I thought was brilliant. Having decided on the two rings I wanted to purchase, I was taken over to the till to pay... A snotty, rude woman who I can only assume was the manageress snarled at the shop attendant about checking the rings on a sizer and having the correct codes to put them through the till... the way she spoke to who I thought was an extremely helpful lady was totally out-of-order and very clearly upset her. The attendant then went away to help another customer (no problem with me). I was then left with the potential manageress and a different shop attendant (also seemed very polite).. she then started being rude to the other attendant.. all in front of me, a paying customer! I couldn't believe the way she was speaking to the two attendants and I must say it totally soured my experience although she was not rude to me in any way, it really is unpleasant to see people working in what is clearly an unpleasant environment with a total b***h of a manager!! I will never return to the store based on what I saw today as I do not wish to fund such a vial womans' wages. I sincerely hope something is done about this and a more pleasant environment is created for the other employees as she really was just plain horrible!”

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Posted 8 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews