Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,306 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 7th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service. Items ordered were exactly as displayed on the site, but the packaging was more than expected. Exceptional service Will definately use this site again and have told friends and family to check it out.”

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Posted 2 years ago

“Great service thank you”

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Posted 2 years ago

“I ordered wrong size earrings by error ,the lady in Hinckley Grace & Co was extremely unhappy about this offering no alternative, I suggested if I could swap them for the smaller size offering to pay the same price as it was my mistake after all, she just huffed & went off,she changed them & said "do uou want jewellery cleaner for £5.00 to make up the money ,which I didn't really ,she said you'll just have to have a credit note then abruptly, whichI replied I didn't mind that at all & thanked her,she never smiled or anything, I have dealt with this shop assistant before When there was a 20% offer on throughout the shop & shestill tried to charge me full price when I asked " are they not 20%this week as in your posters everywhere in the shop ,she never apologised for thr mistake ,she just went ahead with the transaction, I came outthat day feeling disappointed as I have always found the staff excellent, friendly & super helpful & this member of staff really does let them down ,I'm sorry about this ,a normally happy customer.”

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Posted 2 years ago

“My nomination charm came today and its perfect! Came neatly wrapped and in a cute packet.”

Grace & Co Jewellery 5 star review on 13th December 2022

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Posted 2 years ago

“A lovely ring for my Grandaughter, well packed.”

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Posted 2 years ago

“I havent recieved my order so cant review”

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Posted 2 years ago

“It took longer to come than it said and i thought and I wasn’t able to track it at all”

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Posted 2 years ago

“I did not get my order”

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Posted 2 years ago

“First time using company will use again very friendly and accommodating staff”

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Posted 2 years ago

“Excellent service and good communication”

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Posted 2 years ago

“Beautiful charm, excellent service”

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Posted 2 years ago

“Great Black Friday price - same as Pandora and free delivery so no Black Friday queue!”

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Posted 2 years ago

“Ordering the item was easy but unfortunately I have not received my item ??”

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Posted 2 years ago

Hi Peter, Thank you for your review. We're so sorry to hear that your order was delayed, unfortunately, due to the Royal Mail strikes many items were severely delayed. We have checked the tracking on your order and can see that it arrived in time for Christmas, albeit later than estimated. Kind regards. x

Posted 2 years ago

“I found Grace &Co to be totally professional, had zero issues with them, their communication is excellent, and I had no problems receiving exactly what I ordered. Top marks.”

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Posted 2 years ago

“Good product.Decent delivery time”

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Posted 2 years ago

“Hi, I ordered 3 charms so that I could see them and chosen 1 of them, other 2 have been returned. Hope these have been received. Thanks”

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Posted 2 years ago

“My Pandora charms are beautiful. The bell is exactly what I wanted. The others are a Christmas present so I haven’t had them jet but I’m sure they are beautiful.”

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Posted 2 years ago

“Great service, quick delivery”

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Posted 2 years ago

“Very fast service and professional”

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Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

Grace & Co Jewellery is rated 4.8 based on 6,306 reviews