Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,324 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service albeit during lockdown. Stunning product, great value for money”

Helpful Report

Posted 3 years ago

Hi Carole, thank you for your lovely review! We are so pleased to hear that you are happy with our service and hope to see you again soon :) x

Posted 3 years ago

“Speedy service and great communication”

Helpful Report

Posted 3 years ago

“Vivienne Westwood earnings are fake, baring in mind the website states they’re genuine! Paid £50 for fake earrings when they’re only £55 in flannels! Do not shop here”

Helpful Report

Posted 3 years ago

Hello, Emily. Thank you for finding us. We'd like to reassure you that we do not sell fake jewellery of any sort. As a member of the CMJ (Company of Master Jewellers) and the NAG (National Association of Goldsmiths), we're accredited stockists of Vivienne Westwood and of many other brands. We're sorry you're not happy with your genuine Vivienne Westwood item, which came in official Vivienne Westwood packaging and with an authenticity guarantee. If you would like to contact us at - hello@graceandcojewellery.co.uk - we can help answer any queries you have. Stay safe.

Posted 3 years ago

“Could not complete order on line. Website kept going back to personal details when I clicked the bug sign. So I rang up and Danielle took my order on the phone. She was brilliant.”

Helpful Report

Posted 3 years ago

“Great service and arrived really quick”

Helpful Report

Posted 3 years ago

“Great service every time and the Pandora charms are beautiful!”

Helpful Report

Posted 3 years ago

“Loved them thank u”

Helpful Report

Posted 3 years ago

“A wonderful gift for my wife. The necklaces sparkled as soon as the box was opened. Very quick delivery as well.”

Helpful Report

Posted 3 years ago

“Exceptional delivery and service”

Helpful Report

Posted 3 years ago

“Many items were out of stock, which is understandable, as it was just after Christmas, however I was able to add my email to be notified when they’d be back in stock, so I didn’t have to wait too long.”

Grace & Co Jewellery 4 star review on 17th March 2021

Helpful Report

Posted 3 years ago

“Delivery arrived promptly just disappointed it didn't come in a little bag. Literally just the standard brown package used for most parcels.”

Helpful Report

Posted 3 years ago

“Very pleased wit my bracelet. Prompt delivery.”

Helpful Report

Posted 3 years ago

“Thank you”

Helpful Report

Posted 3 years ago

“Bought a nomination charm for a friend. Great service and quick delivery. Lost a star as would have expected a nomination gift bag as you get in the shop.”

Helpful Report

Posted 3 years ago

“I'm pleased with my order and pleased how quickly my order came. Thank you”

Helpful Report

Posted 3 years ago

“Always buy from. GRACE & Co Beeston Nottingham and as closed so pleased I found you on.line.”

Helpful Report

Posted 3 years ago

“Great service, lovely bracelet! Mum loves it would recommend to anyone, fast delivery”

Helpful Report

Posted 3 years ago

“Didn't get my order when I tried to contact nobody answered me”

Helpful Report

Posted 3 years ago

Hello, Amanda. Thank you for finding us. We're so sorry if we appeared ignorant of you. We've done a system check and we can't locate any correspondence through our Contact Form. We've checked your order too to see what has happened but from the postage confirmation details that we've received, which we've also passed on directly to you, your order arrived at your specified address the very next day, so we're a little puzzled as to what's gone wrong. Please come back to using our website Contact Form so we can get this cleared up for you.

Posted 3 years ago

“It was my first time when I decided to buy nominations bracelet and a charm. All came nicely packed in a gift bag. I was well surpised. The bracelet is very comfortable to wear and is not affected by water for example after having shower. Definitely will purchase again.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Grace & Co Jewellery is rated 4.8 based on 6,324 reviews