Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,342 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a nomination charm the came covered in faint scratches probably due to the way it was left to swing around in a cardboard pocket rather than being wrapped up nicely and although I still like the idea of the engraving they have managed to chip the edge of the charm in the process, will now have to look for something else for my mum's Christmas gift as this would be embarrassing to give”

Helpful Report

Posted 6 years ago

Hello. Thank you for finding us. We're so sorry about this. We've not had any correspondence regarding any issues other than this. There's been an email sent to you directly to get this matter resolved ASAP.

Posted 6 years ago

“This was a gift for a very good friend i thought it best to check the item as i had to wrap it anyway The casing of the crystals was all sticky the one side so made the crystals look dull that was really hard to get off so i had to clean the gift im just glad i checked it as the recipiant may have though it was second hand .”

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Posted 6 years ago

“Will never purchase from here again. Very disappointed to learn that the customer is expected to pay Returns Postage Costs for an item which was received faulty. You may not have a policy in place to reimburse customers for a faulty order received, but you need to get one! You eventually agreed to reimburse me, and so you should, but I should not have to feel that you have done me a favour 'this time'. Not good business practice at all.”

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Posted 6 years ago

“a week after ordering, i yet to receive and email to say that my order is in store and ready to pick up. i was told it would be a maximum of 5 days.”

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Posted 6 years ago

Hello, Abigail. Thank you for finding us. Apologies if you have not received any notification. This is an automated process and the email notification must have gone into your spam box. We're ever so sorry. Your item has been awaiting collection since June 9th, and is available for you now. We hope this helps.

Posted 6 years ago

“I am very happy with my purchase except for the fact that the chain that was sent was to short. I am now going to have to purchase a second chain.”

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Posted 7 years ago

Hello, Kerry. Thank you for finding us. If there is an issue with your chain, we'll exchange it for you if you wish.

Posted 7 years ago

“Wrong order received, ordered as a birthday present. After speaking to company they said they'd give me a full refund & send the correct order.”

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Posted 7 years ago

“I have sent two emails via your website to request a solution to an incomplete order (missing part), but have received no response. I am unable to telephone the Ashby store which appears to have sent my order, as I work until after 5pm.”

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Posted 7 years ago

“the quality of the product was no good and I have no returned the watch I purchased”

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Posted 7 years ago

Hello, Nazish. Thank you for finding us. I'm sorry to hear that the product you received was not up to your expectations. We have not received any similar response to the product you have ordered. We have been fortunate to have sold a substantial amount of watches from that same brand. The watch was returned to us in excellent condition and we have refunded you promptly. If there is anything we can do for you in future, please do not hesitate to contact us directly.

Posted 7 years ago

“The delivery was quick but sadly you sent me the wrong size. I ordered a m/l ring and got sent a s/m its still not bern sorted and was a present for someone.”

Helpful Report

Posted 7 years ago

Hello, Briony. We'll investigate this immediately for you to ensure that we can have this resolved.

Posted 7 years ago

“I paid for next day First Class signed for delivery but had to wait a further 3 days for the item to arrive. I have asked for a refund in postage but have not received a response nor have I received a refund.”

Helpful Report

Posted 8 years ago

Hello. Thank you for finding us. We're sorry to hear of your disappointment regarding the service you've received. We've had a look at your order and we can see that the order was placed after 3pm on a Friday which meant no items would be sent out until the following Monday as it states in our Delivery Policy. The timeframe was met and your item was indeed received the day after sending. We apologise if there has been any confusion and have checked our policies to ensure this occasion does not happen again.

Posted 8 years ago

“The leather bracelet seams were twisted and therefore makes the quality very poor. Quite disappointed.”

Helpful Report

Posted 8 years ago

Hello Sharon, we're sorry to hear of your disappointment on this occasion. The bracelet seams on the bracelet are designed to align when the bracelet is wrapped so they will be twisted. If you are not happy with the bracelet we are more than happy to exchange it for another one if you wish. Use the contact form on our website referencing the order number and we can get this exchanged for you.

Posted 8 years ago

“Still waiting for what i oredered”

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Posted 9 years ago

I'm sorry to hear that you are still awaiting on your order. Your requested items were dispatched quickly and promptly as you were aware on the 18th December. Overseas delivery of items always take approximately 7-10 working days to arrive as it clearly states on our website when purchasing. Unfortunately, Australia is not a short distance from the UK.

Posted 9 years ago

“Was disappointed when my earrings arrived as they looked really tarnished and quite unlike the same pair that my friend had purchased elsewhere. I emailed the company who to be fair, did offer to clean them for me, plus pay postage costs. I would have just preferred a refund as I wanted to take them on holiday with me but this company, like most others, has a strict policy on returning earrings for pierced ears. Would have been better if a nice new shiny pair of earrings had been sent out in the first place. Probably won't buy anything from here again because os this.”

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Posted 9 years ago

Grace & Co Jewellery is rated 4.8 based on 6,342 reviews