Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,383 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 20th March 2025

Anonymous // 01/01/2019

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“Great service very good product job st as described fast delivery & good communication would definitely recommend”

Helpful Report

Posted 5 years ago

Hello, Mark. Thank you for your kind words and leaving such great feedback for us. We hope that the LINKS OF LONDON necklace has been well received. Thanks again.

Posted 5 years ago

“Fast delivery of my charms. Genuine nomination and able to fit all the wording I requested not like nomination where you can only have a few letters. Would highly recommend and will be purchasing items from these again.”

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Posted 5 years ago

Hello, Vanessa. And as we always like to say, thank you for finding us! We're glad that you're happy with your genuine NOMINATION charms. We are official stockists, after all. Fingers crossed you'll be back to see us again soon.

Posted 5 years ago

“My earings broke within the first week of wearing them”

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Posted 5 years ago

Hello Isobel. We're so sorry to hear this. We're hoping that this doesn't reflect the service that we have provided to you. Have you returned the earrings to us to be exchanged? On our 'order confirmation' email that we sent out to you when you made the purchase, it will have a link to our Delivery & Returns Policy. Follow those details and we'll get this sorted out for you as soon as possible. If it makes things easier, give us a call on 01530 587340 to speak to a member of our team to investigate this for you. We hope this helps.

Posted 5 years ago

“Lovely item, just as picture. Very quick delivery, will purchase again in the future.”

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Posted 5 years ago

Hi, there. We're glad you liked the charm and hope that it has been well received. Thank you for your feedback and we hope that you will be back to us again, soon.

Posted 5 years ago

“Excellent product”

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Posted 5 years ago

Hello, Jennie. We're glad you like it. See you again soon, we hope.

Posted 5 years ago

“Absolutely trouble free shopping with such ease & simplicity even I could do it on line & I'm very non- tech! Their emails & communications are always polite & clear. It’s a sheer pleasure to purchase from them which I shall do again. I would recommend them wholeheartedly.”

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Posted 5 years ago

Hello, Barbara. Thank you, yet again. It's always nice to see a returning customer support us in the way which you do. We wish that the NOMINATION promotion has brought some value to you and we hope to see you again soon.

Posted 5 years ago

“Very speedy service and love the bracelet. Thank you”

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Posted 5 years ago

Hello, Roanne. We're glad to know that you love your 'A Little' bracelet and that we got it to you in good time. We hope that you return to us again soon.

Posted 5 years ago

“Brilliant service.....very pleased with my order Many thanks”

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Posted 5 years ago

Hello, Linda. Thank you for finding us outside of the city. And, thank you for your kind words. We hope to see you back with us soon.

Posted 5 years ago

“delighted with my nomination charms thanks so much Ailish”

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Posted 5 years ago

Hello, Ailish. We're glad to hear that you're happy with them. See you again soon.

Posted 5 years ago

“Exactly what I ordered. All nicely packaged and a hand written thank you note. Delivered super quickly too. Super service all round.”

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Posted 5 years ago

Hello, Jacqui. Thank you for being a super customer! We hope that you will come back to us again soon.

Posted 5 years ago

“Extremely fast service & excellent prices”

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Posted 5 years ago

Great stuff, Alan. We hope the bracelet has been well received. We hope that you may come back to us again soon.

Posted 5 years ago

“Our granddaughter was delighted with her bracelet and the charm we had chosen. However there was much frustration and difficulty on removing a link to add the charm. We would have liked a specialist tool to make the task easier”

Helpful Report

Posted 5 years ago

Hello. Thank you for finding us. We're sorry to hear that you've been having trouble. If you are referring to a charm tool, perhaps this may help: https://www.graceandcojewellery.co.uk/nomination-classic-composable-charms-bracelet-tool-key-p5692

Posted 5 years ago

“Very pleased with your service. Thank you.”

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Posted 5 years ago

Thank you for saying so, Lindsey. You can order for collect in store at any time but if it is easier to post out your charms, we can do that too. And, NOMINATION items are posted out without charge, as well! See you again soon.

Posted 5 years ago

“Ordering was easy and delivery was quick. Email updates always made me smile as they're written in such a happy and friendly way 🙂”

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Posted 5 years ago

Aw, thank you for your kind words, Karen. We do try. We hope that you may come back to us again soon. Maybe for a new pen!

Posted 5 years ago

“Brilliant thank you and delivered very quickly”

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Posted 5 years ago

No, thank you, Jane. Come back to us again soon. Or, visit us in either our Hinckley or our Ashby store.

Posted 5 years ago

“Super fast delivery was very happy”

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Posted 5 years ago

Thank you for finding us, Charlene. We'd only just got those Chain Drop Earrings in, as well! Hope to see you again soon.

Posted 5 years ago

“Speedy and efficient service. I ordered items on Saturday and they arrived on Monday. Would definitely recommend.”

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Posted 5 years ago

Thank you for your kind words, Natalie. Those necklaces are lovely. We hope to see you again soon.

Posted 5 years ago

“Really efficient.”

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Posted 5 years ago

Thank you, James. It's a pretty little charm, too. We hope that you'll be back soon.

Posted 5 years ago

“Beautiful pen very quick delivery. I will definitely use again I'm s very satisfied customer.”

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Posted 5 years ago

Thank you. They do have a lovely sparkle with all of those 1200 crystals! Please remember, we have some refills for them, just in case: https://www.graceandcojewellery.co.uk/accessories-c11/swarovski-blue-rollerball-pen-refill-p2558 We hope that you will come back to us again soon.

Posted 5 years ago

“Really nicely packaged and lovely necklace, was for my friends 21st present, will be using Grace and co. again Many thanks”

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Posted 5 years ago

Hello, Olivia. Well done on getting our highly popular pendant. We only have one left! We're glad to hear that you're happy and hope that you will come back to us again soon.

Posted 5 years ago

Grace & Co Jewellery is rated 4.8 based on 6,383 reviews