Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,275 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good. Staff is nice. But she shouldn't of told me the price of the item before bringing one out of the stock room to try on. I knew the price. So when I asked for a size M. She said ok I will get it for you and you know the price. I laughed inside of me. Obviously I knew the price and it was irrelevant for me because I purchase what I like. Otherwise all good.”

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Posted 2 years ago

“Fast shipping and good service”

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Posted 2 years ago

“Brilliant service, will definitely shop here again”

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Posted 2 years ago

“Always quick and smooth.”

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Posted 2 years ago

“Excellent Ring, Great stone. Well received”

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Posted 2 years ago

“Great service, shipped and arrived very quickly using a good delivery service.”

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Posted 2 years ago

“Water bottle logo comes off almost instantly, bad quality”

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Posted 2 years ago

“Happy to be a customer at Goodhood and huge special shoutout to Ethan from Customer service department! He has always been quick and prompt with his replies and his follow up actions are simply splendid. Thanks again Ethan!”

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Posted 2 years ago

“Great way to send my nephew birthday vouchers, although it would be more convenient if there was a section that allowed for ‘recipients’ details, such as name/an email address so the vouchers can be sent directly to the recipient with a birthday message or similar”

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Posted 2 years ago

“Fantastic shopping experience always excellent customer service GOODHOOD has it all”

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Posted 2 years ago

“Great Store. Great Service”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“oh no i need to contact you - the product arrived unsealed - and with fingerprints clearly visable on the lid i could sell it before i pend the box,, it was very well packaged , but then i noticed , wet as i started to pull it out out - its doesnt stated the purume is an oil base one - but it felt oily . i wanted to get the full set of the purfumes - now im reluctant until i no who to contact in regards to this - so ive paid over £100 for 3qauters of a bottle - normally i receiveall purmed sealed as new.. anyway i will be contacting you in regards to this -”

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Posted 2 years ago

“Absolutely first class customer service.”

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Posted 2 years ago

“Want to return, contacted them twice and still haven't heard back.”

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Posted 2 years ago

Hey Steven, Please email help@goodhood.co.uk and I will try and get this issue sorted for you today. Thanks, Goodhood

Posted 2 years ago

“These smell absolutely amazing, the product itself is excellent. But I was shocked by the amount of packaging that they were delivered in. They could have easily been sent in a reinforced envelope, but arrived in something bigger than a shoe box filled with plastic wrap. It seemed a little bit tone deaf in todays climate”

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Posted 2 years ago

“Lovely shop selling the best of all the brands.”

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Posted 2 years ago

“As usual GoodHood delivered fantastic customer service. Dealing immediately with questions regarding my order and acting swiftly to resolve any issues. Amazing team, amazing store!”

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Posted 2 years ago

“Superb service. Approach with the utmost confidence.”

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Posted 2 years ago

“Absolutely fantastic service. Delivery next day, and a happy couple love their wedding gift.”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,275 reviews