Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,275 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“All good on purchase and delivery 👌 thank you”

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Posted 2 years ago

“Always fast delivery, no complaints”

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Posted 2 years ago

“As always super service and top products. Top online service 👐👐👐”

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Posted 2 years ago

“Fantastic service, 10/10. I ordered a pair of shoes and they came the very next day!”

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Posted 2 years ago

“Bit of a madness that you can't return an item for a refund, especially when its just been a day”

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Posted 2 years ago

Hey There! We have just sent you an email to see if we can rectify this for you today, hope to hear back from you soon. Best Regards, Goodhood Team

Posted 2 years ago

“The service was excellent will be sure to order again.”

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Posted 2 years ago

“Good communication and they were happy to resolve issues. Would shop with them again”

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Posted 2 years ago

“Happy with my purchases”

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Posted 2 years ago

“Goodhood is my absolute go to for online shopping. They always have the best garments and unique trainers. I’m so happy with everything I’ve bought from them and will carry on doing so, their shipping is super fast too! 💓 keep up the good work guys. Loving it.”

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Posted 2 years ago

“You were great and very kind, thank you!”

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Posted 2 years ago

“Super fast delivery beautifully packed and items were just perfect for me!”

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Posted 2 years ago

“The Best! Always! And4Eva!”

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Posted 2 years ago

“I love you guys, geniunely, love your aesthetic and your shop is great. But I ordered something and then you took a while to deliver it. I understand that its difficult right now but you then also cancelled one of my items, which suggests that you have a warehouse problem that needs to be addressed I am currently looking for part time work so if you wanted to reach out to me to potentially come and work for you, please do.”

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Posted 2 years ago

“Always a friendly welcome instore. And very easy online ordering. Only shame us not being able to pick up online order in store”

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Posted 2 years ago

“Even in sale time it's dispatched the same day. The delivery company went to the wrong house and the package returned to Goodhood. Emailed Goodhood to ask what happens and a quick reply to say that once returned to them they would send to me again. Which they did. Great service. Appreciate it”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“Managed to find what I was looking for on the website and it was on sale too so win win. Delivery was fast. Recommended.”

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Posted 2 years ago

“Can you help me it won’t let me reset my password Email is adgough@icloud.com Says I don’t have an account with you which isn’t correct I’ve been registered for years get updates about all my rewards etc”

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Posted 2 years ago

Hey Adam, We're sorry you're having issues with your account, we are reaching out to you via email now to get this resolved. Thanks, Goodhood Team

Posted 2 years ago

“Great customer service, staff maintain a welcoming and friendly attitude while not being too intrusive.”

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Posted 2 years ago

“One of the best shop in London, super nice staff and amazing customer care for online orders!”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,275 reviews