Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the sweatshirt, slightly high delivery cost compared to other similar independent retailers. Then to be charged even more to return it seems very fortuitous. Won't be ordering with Goodhood again unless they change delivery policy (happy to pay for delivery but then expect free returns, or vice versa - this is generally the norm).”

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Posted 5 years ago

“Good quick delivery will defo return”

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Posted 5 years ago

“Quick and good service”

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Posted 5 years ago

“The days of paying seven pounds to return an item have surely gone? get with the tones. Poor customer service, won’t be shopping here again”

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Posted 5 years ago

Hi there, Thank you for your feedback. Good news - we do offer alternative options to the £7.00 DPD return to shop label. Please visit https://goodhoodstore.com/deliveries-and-returns for information on other ways to return your order. Thanks and kind regards, Goodhood

Posted 5 years ago

“Excellent service. Efficient, good value for money and well packaged.”

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Posted 5 years ago

“Love this online shop!!!”

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Posted 5 years ago

“Nocancel bad”

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Posted 5 years ago

“Great store. First time buyer but already eyeing up my next purchase. Swift delivery too.”

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Posted 5 years ago

“Great while your ordering lots of emails stating dpd delivery details :: but I’m having trouble contacting goodhood to get a return number . Never answer there phone ?!?! Strange and annoying. It’s easy to send something back but when I’ve got to wait for some number that I’ve requested yesterday and the ppl are hard of hearing in the shop ..”

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Posted 5 years ago

Hi there, Apologies that you were not able to reach us on the phone during the busy Sale period. If you need further assistance making your return, please get in touch via help@goodhood.co.uk Thanks and kind regards, Goodhood

Posted 5 years ago

“One of the items had pen marks on it. Order was delivered in old tattered tissue paper and just didn’t live up to what I feel the Goodhood brand promises.”

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Posted 5 years ago

“Good website. Fast international shipping. Great service.”

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Posted 5 years ago

“hi my name is seung jun”

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Posted 5 years ago

“Received shortly after order as gift for daughter with sore neck for which she was delighted. Thank you”

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Posted 5 years ago

“Quick Delivery. Well packaged. Great selection of brands.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Should had selected a better courier service provider and packaging should had be better.”

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Posted 5 years ago

Hi Calvin, Thanks for your feedback. We’d be keen to hear more from you on our packaging. Please drop us a email to help@goodhood.co.uk if you’ve any suggestions and we’ll go from there. Thanks and kind regards, Goodhood

Posted 5 years ago

“Goodgear good garms”

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Posted 5 years ago

“excellent & fast”

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Posted 5 years ago

“SAIKO!! it's means very good in japan”

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Posted 5 years ago

“Top service, speedy delivery!”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,314 reviews