Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and delivery was good - i returned some stuff and refund was very quick. Downside was paying a courier fee for the return.”

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Posted 6 months ago

“Price is fair, but the best is their customer service. made an error on the delivery address and a quick email to the customer service got the problem resolved within a day. Product arrived extremely well packaged and on time. One problem encountered was manufacturing defects on the incense tray. Customer service again was sympathetic and on point, who proactively wanted to make it right. at the end, settled with a discount due to no more stock available for replacement. I would not hesitate to buy from Goodhood again in the future.”

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Posted 6 months ago

“Excellent service, very efficient and item very well packaged.”

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Posted 6 months ago

“No complaints, easy hassle free service.”

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Posted 6 months ago

“While I know the brand of the clothing I purchased pays zero attention to packaging, it's unacceptable for a boutique of your reputation to slap a high-value item into a box with no inner protection or at least a decent presentation. This could've easily been alleviated with something primitive, like tissue paper. I regret not buying the item from any of your competitors, so I suggest a reality check as a customer of 6-7-odd years who will not make another GH purchase, probably ever.”

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Posted 6 months ago

“Lovely staff, tasteful selections...”

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Posted 6 months ago

“Item arrived quickly and was exactly as ordered. Good service.”

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Posted 6 months ago

“Very good experience from start to finish.will definitely be ordering in future.”

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Posted 6 months ago

“I ordered 4.5-5.5 Received 3.5-4.5 You need to learn to read”

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Posted 6 months ago

“fast ship, best service”

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Posted 6 months ago

“Goodhood is a unique and wonderful store. There is nowhere else quite like it! It’s always fun and friendly with impeccable service. The curation of goods is superb and the space is beautiful. Highly recommended.”

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Posted 6 months ago

“Great products and great service...Thank you!”

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Posted 6 months ago

“Always on time and expertly packaged.”

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Posted 6 months ago

“I bought a ring for my daughter’s birthday and it arrived quickly and beautifully packaged. Unfortunately it was just too chunky for her small hands so I made a return in store and it was unproblematic and received my refund a week later. Thanks!”

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Posted 6 months ago

“Everything from ordering to collection was 1st class . Item was packed very well , I wouldn’t hesitate to order again . FB”

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Posted 6 months ago

“Expensive experience. Price point doesn't seem to match the quality of the goods. Perhaps it's the super-inflation but the overall the experience of the purchase is on the disappointed side.”

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Posted 6 months ago

“Really happy with the service. Package arrived quickly and packaged spot on. Buying stussy merchandise is very hard at the moment as there is a lot of fake products being sold on sites. This was top quality and a hood price. Would definitely recommend and wish all the success.⁷”

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Posted 6 months ago

“I love Goodhood but I’d ordered a gift online which wasn’t quite right and when I went to return it, I was already outside of the two week return policy. A two week return policy leaves little room for deciding and returning an item.”

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Posted 6 months ago

“Great range and super fast international delivery”

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Posted 6 months ago

“Very good website to navigate, clothing is exceptional. Had to do a return recently and it went perfectly”

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Posted 6 months ago

Goodhood is rated 4.5 based on 2,269 reviews