Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,282 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Gracias.”

Helpful Report

Posted 7 years ago

“I still want you guys can doubleboxed shipped order??”

Helpful Report

Posted 7 years ago

“All good with the purchase. The packaging wasn't super great but everything arrived safe.”

Helpful Report

Posted 7 years ago

“Tried big well known stores in Glasgow could not find shoes my son wanted!!! I was dubious about buying on line. Goods tracked and arrived safely. A very pleased customer”

Helpful Report

Posted 7 years ago

“By constantly providing me with style inspiration. They sell the nicest garms. Each parcel feels like a present. I could go on, but I'm pretending to work.”

Helpful Report

Posted 7 years ago

“Happy Feet, Merci Goodhood”

Helpful Report

Posted 7 years ago

“Very slow delivery considering you also have to pay for the service but happy with the product.”

Helpful Report

Posted 7 years ago

Hi Ana. Sorry to hear about the day delay on delivery of your order. Please feel free to email webstore@goodhood.co.uk and they will happily refund you your shipping cost for the slight inconvenience. Best, Goodhood.

Posted 7 years ago

“They were better than I imagined they wood be, I liked the fit and style.”

Helpful Report

Posted 7 years ago

“They were brilliant. Really quick delivery and really helpful. And they have some very interesting and unusual stuff.”

Helpful Report

Posted 7 years ago

“Had exactly what I wanted, easy to order and great customer service. My order arrived quickly too, with lovely packaging.”

Helpful Report

Posted 7 years ago

“The Delivery with DPD was a nightmare. The customer has to pay for the delivery which means Goodhood should use more reliable and accurate courier. My parcel was supposed come in on a Sunday, it didn't show upas all and no further update or information. I've wasted the whole day, and had to calle up the customer service to see what was going on and rescheduled on Monday. On that day, I received the text message said the delivery would come in during 1:37-2:37 in the afternoon. It did' show up at the scheduled time and still no update information. I had to call up customer service again. It turned out the delivery man was 2 hours late without giving an update. DPD is the worst courier ever. I sincerely thinking that Goodhood should reconsider to use them since the customer has been charge the delivery fee..”

Helpful Report

Posted 7 years ago

Hi Chiachi. We are sorry to hear about the slight delay you had with DPD. Let us assure you that this is not the norm and we only ship UK orders via a next working day service. If you would like to email webstore@goodhood.co.uk, they will happily refund your shipping costs for the inconvenience caused. Happy to hear your order arrived safely though. Best, Goodhood.

Posted 7 years ago

“Could be dispatched a little quicker, but generally a very good service, fantastic items across the entire product range, and great that you use DPD for your deliveries.”

Helpful Report

Posted 7 years ago

“first delivery was scheduled for monday, didnt come. then changed to tuesday, didnt come. then to wednesday didnt come. then thursday didnt come and finally arrived on friday. not ideal when i ordered items that i needed for the thursday. overall i would of rated it 0 if possible.”

Helpful Report

Posted 7 years ago

Hi Sam. I do apologise for the delay you encountered with your delivery. I can assure you that we only ship UK orders via a next working day service. If you would like to email webstore@goodhood.co.uk with your details, we will look into refunding your shipping costs. Best, Goodhood.

Posted 7 years ago

“Outstanding service with prompt communication and quick shipping.”

Helpful Report

Posted 7 years ago

“Have been shopping with goodhood since they first opened on coronet street. Always 5 star service and a quality product!”

Helpful Report

Posted 7 years ago

“Shipping reasonably fast, if expensive because it was international. Price on item OK.”

Helpful Report

Posted 7 years ago

“Great shipping and packaging. Beautiful website”

Helpful Report

Posted 7 years ago

“Shoes came quickly. perfect condition.”

Helpful Report

Posted 7 years ago

“Really good communication. Quick delivery and really nice packaging.”

Helpful Report

Posted 7 years ago

“good products”

Helpful Report

Posted 7 years ago

Goodhood is rated 4.5 based on 2,282 reviews