Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“KIller store”

Helpful Report

Posted 1 year ago

“No instore returns , and the staff do not explain returns process ,overall horrible company”

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Posted 1 year ago

“First time I've bought anything from you and it was a very pleasant experience no hassle no fuss just straight forward and I'm very pleased with my purchase and would buy again”

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Posted 1 year ago

“Great service!”

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Posted 1 year ago

“Bought a bracelet as a Christmas gift, the clasp broke after a few months. I went in store without a receipt and the manager went on the system to find the purchase details and did a swap for a replacement. The original wasn’t in stock, so they gave me the option of two different ones which were more expensive. Don’t think I’d have this kind of experience in many other shops so it’s really nice.”

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Posted 1 year ago

“It’s fine they need to get better in having stock of a lot of products. Also everytime the start sales you can’t find stock of anything, only small sizes or extra large ones.”

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Posted 1 year ago

“Unfortunately it was unclear that a particular pair of shoes was not in store but actually in a warehouse far away, so I could not try them on when I arrived at the store. In the future it would be amazing if you could have information like this available to potential customers on the website itself.”

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Posted 1 year ago

“Fantastic, goods dispatched very quickly and all correct on arrival. Great store and service”

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Posted 1 year ago

“Top notch shop! Excellent customer service 🫶🏼”

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Posted 1 year ago

“One of the best curators of street fashion in the UK⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Great service and delivery as always!”

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Posted 1 year ago

“Very helpful and quickly dealt with my issue. Thank you :)”

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Posted 1 year ago

“No fuss. Well wrapped.”

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Posted 1 year ago

“Great product range and excellent service”

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Posted 1 year ago

“Non existent customer service or followup”

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Posted 1 year ago

“On time and very well packed. Great service!!”

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Posted 1 year ago

“Goodhood have a nice website with an interesting selection of stuff. Their delivery was a bit slower than the estimate on their website's "delivery" page, and in the 3 weeks since my purchase they've somehow sent me 7 separate marketing emails, which feels kind of spammy for a mailing list I didn't make an active choice to sign up to.”

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Posted 1 year ago

Hi Chris, We appreciate the review, at the bottom of any email you have received from us, you can click "unsubscribe" and that will cease any further emails going forward. Kind regards, GOODHOOD

Posted 1 year ago

“Great service, quick delivery, perfect:)”

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Posted 1 year ago

“14 days for a refund is a ridiculously short time. I had bought it early as a gift and when I needed to return it due to the size being wrong, and looked at the process, I was out of time . I’ve never come across such a short period to return something. It’s always 28 days minimum!”

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Posted 1 year ago

“great communication and fast delivery”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews