Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,282 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Good, quick service.”

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Posted 7 years ago

“..........”

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Posted 7 years ago

“Everything was easy and i got exactly what i wanted, I didn’t have any problems”

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Posted 7 years ago

“Very quick response via email. Voucher was personalised after sending the requested email with recipient's name. Delivery was very secure. I'm hoping the intended recipient will be pleased with the voucher which is for a birthday coming up at the end of the week. Thank you for your help.”

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Posted 7 years ago

“I love my Ganni bodysuit, everything arrived fast :)”

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Posted 7 years ago

“It contains my preferred brands and delivers the stuff quickly.”

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Posted 7 years ago

“Good product, delivery is a little expensive but quick.”

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Posted 7 years ago

“Hello dear team of GH, The LVC shirt is perfect and I really love your kind of package. Wish you all the best from Slovakia Richard”

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Posted 7 years ago

“Fast delivery :)”

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Posted 7 years ago

“the customer service was good and professional I like this online store”

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Posted 7 years ago

“The only reason I've given a poor rating is because your gift cards are posted. I can appreciate that you want to have nice gift cards and that's cool. But gift cards are usually only brought as last minute gift ideas (as was my case), and I expected it to be emailed through to me to then. Not receive it in the post a few days later, otherwise I would go and buy a proper gift.”

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Posted 7 years ago

Hi Alice. Thanks for your comments, these have been noted. As standard, we post our Gift Vouchers, with recipients names printed on for personalisation. We do also email Gift Vouchers if requested, but notes have been made to make this clearer in the future. Please get in touch if we can assist further. Kind Regards, Goodhood.

Posted 7 years ago

“One of my items has been sold out, but i am not sure when i can get my refund & the status of my refund.”

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Posted 7 years ago

Hi. We have just contacted the web dispatch department team and they have informed us that your out of stock item was refunded the same day you ordered? Please could you confirm id this is the case this and we will happily assist if not. Our email is webstore@goodhood.co.uk. Kind regards, Goodhood.

Posted 7 years ago

“This was a present for my son who chose it. It fitted well and he loves it. Ordering was simple and the parcel arrived promptly. It cost £188. I was disappointed to be charged nearly £12 for postage as most items on other sites over £100 are shipped free of charge!”

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Posted 7 years ago

“Very good service, delivered promptly and nicely packaged.”

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Posted 7 years ago

“Same brilliant service from goodhood as usual! Fantastic store with Fantastic products!”

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Posted 7 years ago

“Amazing quality and such fast delivery. Wouldn't improve on anything!”

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Posted 7 years ago

“Top class service as always”

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Posted 7 years ago

“Good products”

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Posted 7 years ago

“I've asked for a a return, it's been accepted I've not received an email with my return Authorisation code to write on my item to send back.So I've still not been able to return it, I've emailed but not received a reply, not happy.”

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Posted 7 years ago

Hi Kyle. Sorry to hear about your communication troubles. I have spoken to our web dispatch team who has informed me they emailed you to process your return on 13th October, at 5.27pm. Even though this item has now passed over it's return date, we will still happily take the item back on this occasion. Please feel free to email webstore@goodhood.co.uk to arrange. Best, Goodhood.

Posted 7 years ago

“The boxes of both shoes that I purchased were badly damaged.”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,282 reviews