Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,277 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Very unhappy with customer service. I paid for next day pick up and my order was not ready for collection until over a week later. I emailed the customer service email 3 times querying the whereabouts of my item, with no response, and called the phone number listed on the website only to be told to email them! Very unhappy with this service, and would expect a full refund on the shipping I paid for.”

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Posted 2 years ago

“Parcel sent by DPD. Out for delivery notification; checked later day said was g being sent back to goodhood. Tried to ring but impossible to speak to human unless known extension number. Told to email, emailed. Told 2 working days for a reply (no reply 4 working days later), and chaser email sent. As result had to buy gift again and will have to wait on reply to get refunded on 1st purchase.”

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Posted 2 years ago

“Order still hasn't shipped”

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Posted 2 years ago

“i want stickers next time bruh”

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Posted 2 years ago

“Nice quality item, very happy. Will shop again!”

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Posted 2 years ago

“Great people to deal with outstanding customer support and their range is 2nd to none”

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Posted 2 years ago

“Ive never had a delivery come within the expected time and have consistently had issues with customer service. I had an email on Monday telling me my order had been dispatched and every day since then (now Thursday) I’ve been contacted letting me know it couldn’t be delivered before my time slot for postage was even over.”

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Posted 2 years ago

“Ordered nearly two weeks ago now and still nothing has turned up. Had an email saying 'shipment is on the way' - but the tracking number doesn't work. I got in touch with the help email address to ask for an update from them 4 days ago - and no reply from them. And one of the items I ordered was not available in the end. So ... not great.”

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Posted 2 years ago

“Great store, very helpful and lovely staff.”

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Posted 2 years ago

“A brilliant experience from beginning to end 5 stars”

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Posted 2 years ago

“I paid 5£ for the gift wrapping service yesterday to then find out none of the prices had been removed on the items. Why bother including a gift receipt if all the individual prices are left on? It seems petty to complain but this has left me resenting the extortionate wrapping fee.”

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Posted 2 years ago

“Goodhood is one of the best retail experiences in London, from stock curation to in-store aesthetic to staff.”

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Posted 2 years ago

“Paid for next day delivery for gf birthday present before holiday on Tuesday. Didn’t arrive til Saturday. Pls refund my shipping fee. No one picked up the phone, no one replied on insta. Terrible customer service”

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Posted 2 years ago

Hi Tom, Sorry to hear about your experience shopping with Goodhood. Its not the experience we would want our customers to have. We have emailed you directly. Thanks The Goodhood Store

Posted 2 years ago

“Non existent delivery times at checkout - Very slow communication after my order on dispatch and delivery. In fact still waiting to find out when it's going to be delivered 4 days after ordering. I think if you pay over £5 for delivery you should have a time frame of delivery”

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Posted 2 years ago

“I was surprised it took a week to come. I order a JL products and it came the next day.”

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Posted 2 years ago

“Super quick delivery and the absolute best selection. The store is mad too.”

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Posted 2 years ago

“In truth the service from GH is very, very poor you start to get a feeling that I every time you order with GH it’s some sort of ‘crazy game’ will I or won’t I get my delivery? Will my delivery be on time? Will my delivery be accurate? Will my delivery be refunded due to lack of stock? The list is endless but by now I’m sure you get the drift! This is a huge shame as I always want to support the little guy I’m an avid fan for independent concept stores and have always shopped preferably with them, but ‘ by GH own admission’ there is a agreement that the service if very poor and certainly not to the standard of which it should be! My advice is yes it maybe worth purchasing online with GH but do not expect delivery to be on point and be prepared for disappointment, this can also be said for there return policy, Receive an item can take 7 days return an item can take 7 days (don’t forget to submit for approval on line prior) refund can take 5 working days Process to get you money back can be extremely long and please don’t attempt to call the customer service team they won’t answer just send an email a prey the respond but don’t hold your breath this may also take some time All the above is true to personal experience, this isn’t a personal attack on any of the GH team just pointing out flaws which I believe should be ironed out especially when you consider todays market and the fight the independent shops have on there hands”

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Posted 2 years ago

Hi, We are sorry to read about your poor experience with Goodhood and certainly not what we would like to hear about our services. We have emailed you directly. Thanks The Goodhood Store

Posted 2 years ago

“placed my order 7 days ago, still no confirmation e-mail and no sign of my order. you guys are normally on the ball so not sure what is happening.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about your poor experience in ordering with us. We have emailed you directly. Thanks The Goodhood Store

Posted 2 years ago

“Goodhood is a great shopping destination offering a variety of contemporary brands spanning across clothing, homeware and beauty. I think the selection is one of the most interesting in the city and I find something I like each time I go. Definitely an institution.”

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Posted 2 years ago

“Great Selection of items! I really enjoyed shopping for sweatshirts and other unique items! Xx”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,277 reviews