Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I initially made an order for the React Element 87 that ended up being cancelled. I was quite upset and decided to ask for a discount on my next purchase which Customer Service was kind enough to oblige. I used the discount to purchase 2 pairs of the latest goodhood collab and am very pleased with them. Overall very happy with the customer service.”

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Posted 6 years ago

“Quick delivery, beautifully packaged.”

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Posted 6 years ago

“Always receive good service. Very professional. Love the gift wrapping.”

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Posted 6 years ago

“Love it the way u pack tge item n the item i purchased nvr spoil or destroy.. awesome job”

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Posted 6 years ago

“Always ahead of the game for streetwear and home products!”

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Posted 6 years ago

“well packaged and ship it on time.”

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Posted 6 years ago

“Everything was on time!!!”

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Posted 6 years ago

“Top service and very friendly! Thank you very much from Germany!”

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Posted 6 years ago

“Quick service, easy to find what I was looking for and smooth transaction Thanks”

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Posted 6 years ago

“Everything went smooth:)”

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Posted 6 years ago

“Great service, fast delivery.”

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Posted 6 years ago

“It's the only place in the UK I could find the scarf I wanted, the Needles bandana.”

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Posted 6 years ago

“Items were delivered within 4 days and packed carefully. Love it!”

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Posted 6 years ago

“Order from GHS made me very happy, because the Nike sneakers are totally perfect. Thank you guys”

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Posted 6 years ago

“Great selection of goods. As I say in my last mail, I'm in France so when I want something, I can't go to your beautiful shop but I only make purchase on your website and everything is simple. For the first time, I have to send back a parcel and my discussion with your members was clear and very helpful. Thank you very much !”

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Posted 6 years ago

“Top price, fast delivery and easy purchase process. Any time again.”

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Posted 6 years ago

“superb product and service”

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Posted 6 years ago

“I did not receive my parcel for the 15 days. You sent my parcel through DPD but I did not receive my parcel. I was told my parcel was received and signed by LU. As a matter of fact, I was not at home at that time and never receive a call for collecting my parcel and no message to me to remind me of my neighbor's collecting my parcel. I was still told to knock on the neighbors door to search my parcel even after I had post a notice on the house door for three days and no response. I was shocked by the delay and carelessness. I would like a refund if I cannot get my parcel.”

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Posted 6 years ago

Hi Bruce, We’re sorry to hear you’ve had a disappointing experience with your delivery. Your order was received on the 19th of June (10 days ago) and dispatched the following day. DPD have recorded the delivery as being made successfully at your address on the 21st, according to their GPS system. Of course, occasionally courier’s make mistakes and as such when you disputed the delivery on the evening of the 23rd we had DPD launch an investigation on the 24th. We advised this could take a moment to conduct and have been keeping you informed of the process. Unfortunately, as you’ve not been able to check with your neighbour for the parcel we’re awaiting the conclusion of DPD’s investigation and will keep you informed on email. Thanks and kind regards, Goodhood

Posted 6 years ago

“Just the thing. Thank you.”

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Posted 6 years ago

“Great products and fast delivery.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,314 reviews