Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Can’t fault it. Staff are always lovely. Not keen on the new shop though. It doesn’t flow like Curtain road which was better on two floors.”

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Posted 5 months ago

“Excellent store!”

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Posted 5 months ago

“Always awesome”

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Posted 5 months ago

“Hi! I have returned my online order in store on 10th September. It is not processed yet. Emailed twice to the customer service, no reply. Is there any way I can get the reply guys? Thank you”

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Posted 5 months ago

“Best clothing shop in London, by far”

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Posted 5 months ago

“Great product selection and smooth transation”

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Posted 5 months ago

“Everything was good. My articles (fragile ones) were well packed which is really appreciated.”

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Posted 5 months ago

“no communication. long dispatch time.”

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Posted 5 months ago

“Great experience ordering from Goodhood. Love my new pants! Delivery perfectly on time :) Another happy customer!”

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Posted 5 months ago

“Super easy to order online and really fast delivery! Great service!”

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Posted 5 months ago

“Absolutely great just want I wanted and very underrated company”

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Posted 5 months ago

“You must know that if you buy on this website, the « all taxes and fees included » is an absolute lie. I just bought a pair of sneakers for around 220€, and customs made me pay another 115€!!! I am used to ordering in the UK, and usually the taxes are included, no surprises upon delivery. I had no choice but to pay, as they DO NOT REPLY to your e-mails.”

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Posted 5 months ago

“Great product and Service. My order arrived well packaged and on time.”

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Posted 5 months ago

“Great courtier speed and tracking as always! I really appreciate the low flat rate shipping and not having unexpected duties!”

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Posted 5 months ago

“I have made purchases via Goodhood consistently across the years as always have a great experience. The sales are amazing, and there is a good selection of products available. I tend to get accessories and clothing. Postage is swift with goods well packaged and you're informed of the delivery progress throughout. Customer service is good - never had to return anything I don't think as have loved everything purchased so that says a lot!”

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Posted 5 months ago

“Very nice staff and all extremely helpful staff”

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Posted 5 months ago

“Brilliant service, and the quality and value of the products is great! Thanks!”

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Posted 5 months ago

“I got sent the wrong items, I emailed goodhood twice but got no response. Very unhappy”

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Posted 5 months ago

“Everything was smooth, tracking updated quickly and arrived on time.”

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Posted 5 months ago

“Forever and always the goat our Goodhood”

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Posted 5 months ago

Goodhood is rated 4.5 based on 2,314 reviews