Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,278 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“The only time I have sent an item back was just beacshe it was too big... All items are always per the website and the delivery is very very fast!”

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Posted 5 years ago

“Very prompt and efficient delivery fulfilled coming from an order from Asia. Very satisfied with the service provided. Thank you!”

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Posted 5 years ago

“Very good, slept on store , very fast shipping to ireland. A+++”

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Posted 5 years ago

“Very poor customer service with an awful returns policy. Arrogant staff.”

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Posted 5 years ago

Hi, Thank you for your order from The Goodhood Store. We’re really sorry that you feel aggrieved after speaking with our customer service team regarding an issue with your order. In this instance, we are surprised that you feel disappointed with the resolution provided. Having reviewed the case, it appears that you were promptly refunded despite the product in question being ineligible for a return on the grounds of hygiene and customer safety. We accept there was some contest to this initially, but did, after polite and cordial discussion choose to refund you in full and discard the now unsaleable product. Thanks and kind regards, Goodhood

Posted 5 years ago

“Easy, efficient service. Nice gift wrapping 😍”

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Posted 6 years ago

“One of the best store around. Thanks as always.”

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Posted 6 years ago

“Great service as always Thanks a lot👍👍👍👍”

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Posted 6 years ago

“Please double box properly next time”

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Posted 6 years ago

“I love goodhood! I’ve bought a few things from them and have nothing bad to say!”

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Posted 6 years ago

“Excellent service! Great and fast shipping to Singapore at reasonable rate! Option for usd payment is good too”

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Posted 6 years ago

“good price goos shipping package”

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Posted 6 years ago

“As usual quick delivery and no fuss, a reason I know I can trust Goodhood.”

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Posted 6 years ago

“completely satisfied. fast delivery. Good communication. the goods could have been better packed”

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Posted 6 years ago

“Received my product in 3/4 days (netherlands). Good communication, will order again.”

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Posted 6 years ago

“Phoned up cancelled my order the same day was told it was cancelled and would receive a refund within 5 working days. 2 days later then sent out the shoes I was told were cancelled now I have to pay £10 to send them back to them. Contacted customer service but got no where terrible shop to deal with !”

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Posted 6 years ago

Hi Zach, Thank you for your feedback. We’re sorry to hear that you had a difficult experience when trying to cancel your order at the weekend. In line with our terms and conditions; we’re not able to guarantee the cancellation or amendment of orders once they have been placed. Regrettably, it seems that you received an inconsistent message from us on the phone, and we apologise for that error. I understand that our terms were later communicated to you on email but we appreciate you believed your order had been cancelled prior to this. With regards to a resolution, we’d be happy to refund your return postage to alleviate this issue for you. Please look out for an email from our customer service team who will arrange this with you. Thanks and kind regards, Goodhood

Posted 5 years ago

“Your products are really fantastic quality wise and in design. The only reason I give a 4 star is because i’ve bought in person (where items are delicately packed up and neatly presented in lovely packaging) which was slightly better than buying online (where the items arrived with small dark hairs, slightly creased and smudges - that were all instantly removable so not a problem but still didn’t feel up to standard). Overall really fantastic, just slight more care in delivery would be nice but perhaps it was more noticable since my products were white - who knows. Definitely will be buying again certainly as this is a very attentively run and quality store.”

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Posted 6 years ago

“Great fast shipping and delivery. Will 100% use again in the future.”

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Posted 6 years ago

“Fast Delivery”

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Posted 6 years ago

“Delivery was fast which took only about 3 days to reach me in Singapore. Item was also well packed to prevent damages during delivery. Very satisfied with the purchase as item is as per description on the website.”

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Posted 6 years ago

“Good servis”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,278 reviews