Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Came through on Bank Holiday Friday - super helpful”

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Posted 2 years ago

“Not a great customer experience, unhelpful and rude”

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Posted 2 years ago

“Some lovely products at reasonable prices. Perhaps a little less range in store than i expected, but great nonetheless.”

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Posted 2 years ago

“Staff in store were very friendly and attentive when wanting to try on items before purchasing.”

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Posted 2 years ago

“Good products, nice shop, nice staff 👍”

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Posted 2 years ago

“Goodhood has well-curated items for people who love to dress up. My friend was the one who introduced me to it and I am totally hooked. Will purchase again soon.”

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Posted 2 years ago

“excellent price quick delivery well packed”

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Posted 2 years ago

“You've sent me the wrong shoes. I ordered the checkerboard slip on Vans.”

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Posted 2 years ago

“Very pleased with what I ordered excellent quality and in the sale 👍.. Parcel came very quick and packaging was quality!!! Good experience will definitely use Goodhood again!!!!”

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Posted 2 years ago

“Efficient and very quick”

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Posted 2 years ago

“best store in UK!!”

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Posted 2 years ago

“Great site that updates regularly”

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Posted 2 years ago

“I LOVE GOODHOOD! The clothes are always good quality. I've ordered a handful of times and only once I've had a problem with the order. Only one item has arrived so far out of the below & I didn't receive a reply when I messaged the support team. I have received an additional delivery link which I presume is the cardigan.”

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Posted 2 years ago

“Love shopping at Goodhood! The store is a great place to visit, browse, and shop. The staff are very helpful with advising on the products. I often buy online and the service is always so fast.”

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Posted 2 years ago

“Simple, got exactly what I wanted, all very smooth.”

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Posted 2 years ago

“The very few times something isn’t perfect, GH have sorted ASAP. 👍🏼”

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Posted 2 years ago

“Awful customer service”

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Posted 2 years ago

Hi, I am sorry to hear about your poor experience with our customer service. We have contacted you directly to get to the bottom of the issue. Thanks Ben

Posted 2 years ago

“Always my go to. Always reliable. Always the best on offer.”

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Posted 2 years ago

“Shopping online at Goodhood is smooth professional and easy. Whoever came up with the website design is a masterclass genius and knows how to invite people in to buy. Thanks again. I only wish I could afford a lot more and I wouldn’t be off it. Michael”

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Posted 2 years ago

“Really nice selection of clothes. Quick delivery and great service.”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,314 reviews