Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,279 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,279 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Good servis”

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Posted 6 years ago

“Fast shipping and a great selection of clothes. I would buy from Goodhood again”

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Posted 6 years ago

“Ok let's get this started. Customer service at Goodhood is dreadful. Wanted to order over £1000 worth of goods and had a 10% off voucher. It was a couple of days out of date when I ordered and was told I couldn't use it, so I just ordered the coat. The 'quite expensive' coat for £460 arrived very very poorly wrapped in a horrible plastic bag. It was a bit big but have decided to keep it because your terms and conditions - which I don't actually think it within the law, was that I could only send back within 7 days (everyone else 28 days) and even worse was written that you could only get a Credit Note for returned items. This is totally not good, not good at all. Therefore I will not be buying anything at all, ever again from Goodhood and I could of been a very customer, especially with Christmas coming and I must say, all your items on sale are pretty cool. But sadly not to be!”

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Posted 6 years ago

Hi, Thank you for your order from The Goodhood Store. Apologies firstly that these issues were not resolved with more clarity when you spoke with our customer service team via email. It seems that there has been a misunderstanding with regards to the constraints of the Welcome Offer and also a your eligibility to make a return for an unwanted product. The Welcome Offer could not be redeemed against Sale Items, and the expiration of this offer was intended to avoid this issue. When you contacted us to extend the welcome offer, the reasoning provided when we declined was that the offer had expired and as it not intended to be used in conjunction with our Sale offers. With regards to making a return, the good news is that you are indeed eligible for a return for a refund. The terms to which you refer are relevant for store purchases only and this seems to have caused some confusion. The terms are available in full here - https://goodhoodstore.com/deliveries-and-returns and you’ll note that you can still return the jacket you purchased, so long as it is unworn with tags, as you’re within the returns period outlined. Thanks and kind regards, Goodhood

Posted 5 years ago

“Great team, everything perfect”

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Posted 6 years ago

“Good. Quick dispatch. One item I sent back got a quick refund.”

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Posted 6 years ago

“Artistic vision with very unique products and great customer service. Really interesting and fun to look at all of their clothing.”

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Posted 6 years ago

“Fast delivery and beautiful products. Keep up the good work!”

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Posted 6 years ago

“You better provide a measurement.”

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Posted 6 years ago

“Great products and packaging are super nice, I never usually like returning stuff but your process made it dead simple. Thanks!”

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Posted 6 years ago

“I’ve shopped both in store and online with Goodhood quite a bit, the staff are super friendly and approachable, one of the best stores in London.”

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Posted 6 years ago

“Fast delivery, nice packaging.”

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Posted 6 years ago

“Item received in very good condition. Very satisfied.”

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Posted 6 years ago

“Dire service. I bought a DAB radio. When it arrived, it was immediately evident that the box containing the radio had been previously opened without care. The internal packaging had been ripped off and poorly replaced. The power lead had been unwrapped. The screen protector was missing. The radio had been replaced with its full weight on the aerial. When I reported this to Goodhood, I received a reply that told me it had been necessary to open the box to assess how to package the item for postage. How ridiculous! Clearly the radio was either ex-demo, returned or second-hand. Exceptionally poor.”

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Posted 6 years ago

“Great”

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Posted 6 years ago

“Great customer service! Great experience shopping on your site and the way you ship the shoes made my unboxing experience another level. Great job!”

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Posted 6 years ago

“Website was very buggy at the time of the release but still managed to get a pair!!”

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Posted 6 years ago

“Fast shipping to the US. However, my item strongly smelled of cologne. Discolorations on the right collar. Will be wary of ordering from this store again.”

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Posted 6 years ago

“Very good service, unfortunately ordered the wrong size and they where happy for me to purchase another item and refund the first and gave a refund quickly!”

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Posted 6 years ago

“Fast delivery (to germany), nice package and the products were exactly as stated. Very happy with everything!”

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Posted 6 years ago

“I bought a pai of shoes from goodhood. The sizeguide on the page did not match the product and no where near was it stated. I did not feel like paying for the return, when I did not think it was my error so i wrote them. They would not help I should have just payed more attention i guess. Return costs are half the prices product so my purchase there just made me lose money for only trouble. Would not recommend many other sites offer service they do not and I will be chosing other sites in the future.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,279 reviews