Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“I have been a very regular shopper at Goodhood for a few years until very recently. I would purchase a couple of items a month at least. A while ago I reached the insider level of their loyalty scheme having spent over £1k in the past 12 months, but have since stopped shopping with Goodhood due to being misled about the benefits and the follow-up interactions I had with their customer service team. Specifically, the website and the email received state that at the Insider level, you will receive a £50 voucher. However, after being unable to use the voucher online or in store, the customer service team told me (after 2 weeks) that the voucher requires a min spend of £100. This is not mentioned anywhere in the t&cs online or in email. When I challenged customer service with this and showed them the email I received, they effectively told me tough luck and refused to escalate it beyond the person dealing with the email. So I am now actively choosing other retailers to shop with and have taken my money elsewhere. Btw, the site still states at insider level you get a £50 voucher with no stipulations mentioned on the account page, or in the help section FAQs.”

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Posted 1 year ago

“I’m very happy to of found this store online, lovely selection of products, their sales are amazing and delivery / packaging is always top. Thanks Goodhood!”

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Posted 1 year ago

“Love Goodhood, great range of products, great service, one of my go to shops for everyone in the family.”

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Posted 1 year ago

“A shoe I’d wanted for a while and Goodhood had it in stock”

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Posted 1 year ago

“My parcel was left in my porch by Dpd. They said it was delivered to me. Which was a lie because I was at work and can prove it. So my parcel Was stolen. Dpd started an investigation and basically treated me so,so badly with the way I was questioned. Making me feel like they were accusing me of lying, when its there fault for leaving it in my porch, in a high crime area. Goodhood have been brilliant and immensely respectful... but this whole experience has made my health condition worse. Its a shame that I can not choose my delivery company in the future because I would never choose Dpd after my dreadful experience with them. When it was their fault for leaving a parcel in my porch and saying I received it,, when no one was home.”

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Posted 1 year ago

“Great service Issue with the delivery service but Goodhood replied quickly by email to fix this”

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Posted 1 year ago

“Great brands, nice staff, good loyalty discounts. Wins every time.”

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Posted 1 year ago

“Another great item with great service from Goodhood.”

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Posted 1 year ago

“good quality and fast shipping”

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Posted 1 year ago

“Fantastic service as usual from the team at GoodHood. I was stunned how quickly I received my order.”

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Posted 1 year ago

“Great service and quick delivery!”

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Posted 1 year ago

“I purchased this item before going away on holiday for two weeks. They were there when I got home but unfortunately they had been wrongly listed as size ‘S’ on the website. In fact, they were size ‘5’ based on Folks standard numbered sizing. So, there actually XL and did not fit me. As your returns is only 14 days I can’t return them so overall I’m not at all happy with the customer service here.”

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Posted 1 year ago

Hey James, Please give help@goodhood.co.uk a message and we can try and get this sorted out for you! Thanks, GOODHOOD

Posted 1 year ago

“I think your style selection is great but you need to have a look at your women’s sizing chart, I recently bought some trousers in a small from you guys and they come up absolutely massive”

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Posted 1 year ago

“Great service as always, really happy with my purchase, fit as described & photos on the website were accurate so there were no nasty surprises! Reliable, fresh and edgy as always.”

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Posted 1 year ago

“A pleasurable purchasing experience from viewing to delivery. Professional communications and thoughtful packaging.”

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Posted 1 year ago

“Afraid I can't go through the hassle of ordering from these guys anymore. 4 of my last 7 orders have either been the wrong item, or damaged, and I've had to return them. No discount codes or anything else are ever offered. The last order I made, the site said delivery was delayed, then nothing else for 4 days. When I chased I was told they didn't have the item in stock. They have a nice selection on their site but you're better off buying direct from the brands.”

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Posted 1 year ago

“Goodhood = good!”

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Posted 1 year ago

“Exceptional service. Give pat a pay rise! Absolute legend, one of a kind human.”

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Posted 1 year ago

“Love those garms”

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Posted 1 year ago

“Poor customer service- kept cancelling my orders and hard to contact.”

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Posted 1 year ago

Hey, We're very sorry you have not had a good experience when shopping with us, please give help@goodhood.co.uk a message and we can try and get this resolved for you. Thanks, GOODHOOD

Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews