Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Been looking for the original comme des garçon perfume for years and low and behold found it on this site. Thank you guys .”

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Posted 1 year ago

“Excellent service - bought boots for my daughter for Christmas that were too small - easy return, refund and reorder”

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Posted 1 year ago

“Quick delivery, kept me up to date throughout, and items looked exactly like photos 😄😄”

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Posted 1 year ago

“Very good I am happy with purchase !!!!!!!!!!!!!!!!!!!!!”

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Posted 1 year ago

“great brand with quality service”

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Posted 1 year ago

“Great service all round”

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Posted 1 year ago

“Fast delivery before Christmas. Good packaging. Will order again . Recommend”

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Posted 1 year ago

“I bought slippers that were too small, they were great at handling the return. Very speedy and efficient.”

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Posted 1 year ago

“Great shop, lots of desirable products, super friendly staff. I’m lucky enough to live nearby so regularly pop in to have a browse”

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Posted 1 year ago

“Solid service as always”

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Posted 1 year ago

“Excellent advice and speedy service as always”

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Posted 1 year ago

“Great selection of items, fast shipping.”

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Posted 1 year ago

“Ordered 3 items 12/12. Got an email 15/12 1 item refunded. Then an email 17/12 another item refunded. Finally last item was sent, recalled and refunded on 22/12. As all were Christmas gift prettt disappointing experience. Especially as the refunded items remained shopable on website.”

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Posted 1 year ago

“Pretty poor service both times I’ve ordered the past month, made two orders containing 3 items and 2 ended up being oversells - no communication about this whatsoever, until I had to reach out to see why my orders hadn’t been updated. It’s put me off ordering from here again tbh”

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Posted 1 year ago

Hi Niamh, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“Really quick delivery and perfect condition :)”

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Posted 1 year ago

“I ordered two bowls from Goodhood as a Christmas gift and despite charging me for two, they sent one. When I followed up with them they said the other had been sent in error to another address and they were out of stock so I was left with one bowl vs a set?! No proactive communication from them at all on this issue. Very unhappy.”

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Posted 1 year ago

Hey I am extremely sorry for the issue you have experienced when shopping with us! If you can email help@goodhood.co.uk we will try our best to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“I love Goodhood but this was not a good one. The delivery took three weeks.... one of the things I ordered wasn't avail (which they took 2 weeks to tell me) so I tried to cancel the other which I wasn't able to. Then when it did turn up, it was the wrong product.”

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Posted 1 year ago

Hey Juliet, I am extremely sorry for the issue you have experienced when shopping with us! We hope to make this right, please check your inbox! Thanks, GOODHOOD

Posted 1 year ago

“Cheers very much”

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Posted 1 year ago

“Wonderful service and arrived on time!”

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Posted 1 year ago

“Thanks Goodhood, great product great service”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews