Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Please double box properly next time”

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Posted 6 years ago

“I love goodhood! I’ve bought a few things from them and have nothing bad to say!”

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Posted 6 years ago

“Excellent service! Great and fast shipping to Singapore at reasonable rate! Option for usd payment is good too”

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Posted 6 years ago

“good price goos shipping package”

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Posted 6 years ago

“As usual quick delivery and no fuss, a reason I know I can trust Goodhood.”

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Posted 6 years ago

“completely satisfied. fast delivery. Good communication. the goods could have been better packed”

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Posted 6 years ago

“Received my product in 3/4 days (netherlands). Good communication, will order again.”

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Posted 6 years ago

“Phoned up cancelled my order the same day was told it was cancelled and would receive a refund within 5 working days. 2 days later then sent out the shoes I was told were cancelled now I have to pay £10 to send them back to them. Contacted customer service but got no where terrible shop to deal with !”

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Posted 6 years ago

Hi Zach, Thank you for your feedback. We’re sorry to hear that you had a difficult experience when trying to cancel your order at the weekend. In line with our terms and conditions; we’re not able to guarantee the cancellation or amendment of orders once they have been placed. Regrettably, it seems that you received an inconsistent message from us on the phone, and we apologise for that error. I understand that our terms were later communicated to you on email but we appreciate you believed your order had been cancelled prior to this. With regards to a resolution, we’d be happy to refund your return postage to alleviate this issue for you. Please look out for an email from our customer service team who will arrange this with you. Thanks and kind regards, Goodhood

Posted 6 years ago

“Your products are really fantastic quality wise and in design. The only reason I give a 4 star is because i’ve bought in person (where items are delicately packed up and neatly presented in lovely packaging) which was slightly better than buying online (where the items arrived with small dark hairs, slightly creased and smudges - that were all instantly removable so not a problem but still didn’t feel up to standard). Overall really fantastic, just slight more care in delivery would be nice but perhaps it was more noticable since my products were white - who knows. Definitely will be buying again certainly as this is a very attentively run and quality store.”

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Posted 6 years ago

“Great fast shipping and delivery. Will 100% use again in the future.”

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Posted 6 years ago

“Fast Delivery”

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Posted 6 years ago

“Delivery was fast which took only about 3 days to reach me in Singapore. Item was also well packed to prevent damages during delivery. Very satisfied with the purchase as item is as per description on the website.”

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Posted 6 years ago

“Good servis”

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Posted 6 years ago

“Fast shipping and a great selection of clothes. I would buy from Goodhood again”

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Posted 6 years ago

“Ok let's get this started. Customer service at Goodhood is dreadful. Wanted to order over £1000 worth of goods and had a 10% off voucher. It was a couple of days out of date when I ordered and was told I couldn't use it, so I just ordered the coat. The 'quite expensive' coat for £460 arrived very very poorly wrapped in a horrible plastic bag. It was a bit big but have decided to keep it because your terms and conditions - which I don't actually think it within the law, was that I could only send back within 7 days (everyone else 28 days) and even worse was written that you could only get a Credit Note for returned items. This is totally not good, not good at all. Therefore I will not be buying anything at all, ever again from Goodhood and I could of been a very customer, especially with Christmas coming and I must say, all your items on sale are pretty cool. But sadly not to be!”

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Posted 6 years ago

Hi, Thank you for your order from The Goodhood Store. Apologies firstly that these issues were not resolved with more clarity when you spoke with our customer service team via email. It seems that there has been a misunderstanding with regards to the constraints of the Welcome Offer and also a your eligibility to make a return for an unwanted product. The Welcome Offer could not be redeemed against Sale Items, and the expiration of this offer was intended to avoid this issue. When you contacted us to extend the welcome offer, the reasoning provided when we declined was that the offer had expired and as it not intended to be used in conjunction with our Sale offers. With regards to making a return, the good news is that you are indeed eligible for a return for a refund. The terms to which you refer are relevant for store purchases only and this seems to have caused some confusion. The terms are available in full here - https://goodhoodstore.com/deliveries-and-returns and you’ll note that you can still return the jacket you purchased, so long as it is unworn with tags, as you’re within the returns period outlined. Thanks and kind regards, Goodhood

Posted 6 years ago

“Great team, everything perfect”

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Posted 6 years ago

“Good. Quick dispatch. One item I sent back got a quick refund.”

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Posted 6 years ago

“Artistic vision with very unique products and great customer service. Really interesting and fun to look at all of their clothing.”

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Posted 6 years ago

“Fast delivery and beautiful products. Keep up the good work!”

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Posted 6 years ago

“You better provide a measurement.”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,314 reviews