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Goodhood Reviews

4.5 Rating 2,314 Reviews
87 %
of reviewers recommend Goodhood
4.5
Based on 2,314 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great product at a great price, fast delivery. Excellent.
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Posted 5 years ago
I have been using Goodhood as a physical and online shop since their fruition on Coronet Street. They have always provided an outstanding level of service and show the highest levels of commitment to providing the best quality goods.
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Posted 5 years ago
Great service as ever, wouldn't hestitate to recommend to others.
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Posted 5 years ago
Awesome selection of brands and style, I'll keep coming back.
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Posted 5 years ago
fast delivery, good communication, everything good!
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Posted 5 years ago
Everything ok except from slow shipping
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Posted 5 years ago
Fast shipping!
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Posted 5 years ago
Very fast shipping to Germany.
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Posted 5 years ago
great product & speedy service!!
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Posted 5 years ago
Excellent service as always 👍
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Posted 5 years ago
great service quick delivery excellent packaging thanks
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Posted 5 years ago
The taste of store is good. However, it would be more convenient if you provide the product measurement. And the package could be nicer.
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Posted 5 years ago
Prompt service. Perfect range of clothing for today. One day I'll get round to visiting the store
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Posted 5 years ago
I have purchased couple times on GoodHood and it's always a pleasure. Fast shipment and conform product.
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Posted 5 years ago
Shopping with goodhood is without a doubt one of the worst customer experiences I have ever had.
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Posted 5 years ago
Hi, Since your initial contact via this review, we’ve discussed on email that your disappointment stems from a misunderstanding regarding whether an item purchased online can be refunded in store immediately. Unfortunately, while we offer a drop-off service, Web Orders are indeed refunded later in our Warehouse. We want it to be as easy as possible to make a return and your query touches upon some important changes we could make to our processes and capabilities, so thank you for your feedback. Apologies for any misunderstanding. Thanks and kind regards, Goodhood
Posted 5 years ago
👌
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Posted 5 years ago
Favorable exchange rate, plus fast shipping and easy to use tracking = Happy Brit, stuck in US but still able to shop at Top London Shop. A+
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Posted 5 years ago
Quick delivery, good service, great store!
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Posted 5 years ago
The Goodhood is a staple stop off on a shopping trip now. The best collection of clothing in a incredible space with great staff. Much like the sadly missed Hideout.
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Posted 5 years ago
I do love Goodhood. But this product - Modernica chair - is slightly less good quality than I would have expected. The printing is not consistent, and the chair is pretty translucent... I should also add that the in-store staff are on the whole pretty poor. The senior longer-standing team are great, but there are a bunch of new kids on the floor that are so disengaged with customers, so lacking in attention and follow through. I had to ask three times for a pair of shoes on the shelf in my size, only to be told they're online only. I then had to ask for the same model in another colour to try for comparison - something a decent sales staff would have suggested. I also think shipping in London should be free. And they should give stickers with every purchase.
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Posted 5 years ago
Goodhood is rated 4.5 based on 2,314 reviews