Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Placed an order on 18th June, the website said the delivery would take 2-3 days. It’s now 23rd June and I haven’t received any updates on whether the order has been dispatched and no reply from customer services after multiple emails. Order number #49739 Can I have an update of where the parcel is please?”

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Posted 4 years ago

Hi there, Thanks for your feedback. Apologies for the delay in dispatching your order. At checkout, we're indicating 2-4 working days shipping with the potential for delays due to both the current Sale and COVID situation. We can confirm your order is shipped and have emailed you the details directly. We're really sorry if this has caused any inconvenience for you. Kind regards, Goodhood

Posted 4 years ago

“This was my first time i purchased on Goodhood. The payment went through but no confirmation email received. Trying to contact customer service for a week now, no answer no email response no parcel. Can some one please explain me whats happening?”

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Posted 4 years ago

“Hi I think your computer is still weird, I won the last raffle, but I was informed that you will be canceled due to insufficient stock due to a computer error. However, I would like to apply again today, but I log in with my ID password on the homepage, but I cannot log in because the ID password is incorrect on the launch page. Isn't it a problem? Am I weird?”

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Posted 4 years ago

“Hi, I’m Pruthvi, I’ve been a loyal customer of Goodhood Store. Recently I literally won the Travis Scott Air Max 270 in the raffle conducted by them. I can’t stop smiling for almost a whole day, that’s how much I loved those shoes. I was so happy because this is the first time I had this wonderful experience. I really loved the shoes and I was waiting for the shoes since then. I was waiting and waiting for the shoes but got no mail confirming the shipping. I was a bit scared by then, so I contacted them and asked about my order and they were like don’t worry we’re getting your order done and it’ll be shipped in a couple of days and they told me this and they sent another email which has all the wrong shipping and billing info of mine. I didn’t understand how these people manage to do that being a reputed store. So I was scared again and contacted them and told them about the issue with my details and they sent me another email which has my shipping and billing deatils correct but they completely changed my name, so I was scared again and contacted and this time they took care of all that info and I was happy and was waiting again, now today I noticed that I was refunded the amount which they put it on hold for these many days. I was completely frustrated now, I tried to contact them but didn’t get any response. As I told you earlier that I contacted them so many times I waited for more than 1 day for each mail of theirs. I don’t know what to do now as they’re just playing with my feelings and my money by simply backdooring or whatever. I don’t know if they can justify for this or at least a few people beware from them.”

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Posted 4 years ago

Hi Pruthvi, Thanks for taking the time to share your feedback. Sincere apologies that we were unable to fulfil your raffle win due to an issue with the inventory we received from the supplier. Regrettably, we are working with a reduced staff due to the ongoing pandemic. As such, we’ve not been able to respond to your queries as promptly as we would hope to. In this instance, we’ve refunded you and offered a discount on a future purchase by way of apology for being unable to fulfil your order. Thanks, The Goodhood Store

Posted 4 years ago

“What are the reasons for the rejection of credit card? Are there any restrictions on credit cards?”

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Posted 4 years ago

“Hi, Order placed on the 29th of may dispatched on the 30th the money taken out of my account and is still hasn’t even left the warehouse as of yet 4th of June Order number: 46132”

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Posted 4 years ago

Hi there, Thank you for leaving your feedback. We've contacted DPD to rectify this issue and will contact you privately with the result of their investigation. Of course, should you not receive your delivery, we'll ensure you're appropriately reimbursed. Sincere apologies for the delay this has caused. Thanks, Goodhood

Posted 4 years ago

“Hi, I have been waiting for a parcel for 3 weeks from you. Order Number is 416066 You took the money from my account on 12th May I’ve already emailed you with no response. I have now got the money back in my account from you on 30th May. No email - no notification to tell me why? Still no parcel. Guessing the product is no longer in stock. This was for my parters birthday. And I ordered it 3 weeks ago to ensure it would be here in time. Her birthday is on Tuesday. And now because you couldn’t send out a parcel in 3 weeks... she has nothing? Too late to order anything else for her now. Can you tell me: 1. What is going on? - is the parcel coming? - or has the order been cancelled? 2. What are you going to be doing about it? 3. Is here to only way to contact? I didn’t want to have to write a bad review... but ignoring emails and awful customer service has left me no choice? Regards, Joe”

Helpful Report

Posted 4 years ago

Hi Joe, Thank you for your feedback. Please accept our sincere apologies for the issues you've had with your order. Having reviewed the issue, it appears that during a recent system migration - onto a new and improved website - we might have inadvertently closed your order. We're sincerely sorry, for this human error. As a result of this mistake you will have been refunded at the time automatically. Please ensure you contact help@goodhood.co.uk as opposed to our old email, webstore@goodhood.co.uk and we'll try to ensure our support agent responds within 24 hours. Thanks, Andy

Posted 4 years ago

“I ordered some Common project trainers yesterday and they were delivered this morning. Great price and even greater service! Thank you Team Goodhood. Andy S. Harrogate”

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Posted 4 years ago

“Everything is so good and easy.Thank you.”

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Posted 4 years ago

“Everything is good thanks”

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Posted 4 years ago

“It's good. Thanks.”

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Posted 4 years ago

“Hey good hood I had my card charged but yet no confirmation email for my raffle online? I haven’t won or anything but yet my card has been charged..”

Helpful Report

Posted 4 years ago

Hi Tarik, Thanks for entering a raffle on our Launches website. It's likely that your confirmation email has gone to your junk inbox. We'd be happy to assist but need some more information from you. Please could you email us at help@goodhood.co.uk with your your entry number and/or the email address you used to enter. Thanks, Goodhood

Posted 4 years ago

“When will we receiceve the result of the raffles”

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Posted 4 years ago

“Hope all is well, GoodHood. When will we receive information regarding the winners of the Travis Scott dunk lows ? (Please pick me)”

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Posted 4 years ago

“Dear Goodhood, When are the winners for the travis scott sb dunks announced?”

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Posted 4 years ago

“GOOD LUCK”

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Posted 4 years ago

“Similar to the reviews below, I cannot get a response via email or phone for the life of me. I placed an online order on Monday and instead of having it shipped decided to go with the 'pick up in store' option. I have confirmation that my order was processed and my card has been changed, but nothing further. My order only consisted of a pair of sneakers that I tried on the same day I ordered them online, so I am not sure why its taking more than 48hrs for my order to be 'ready for collection'”

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Posted 5 years ago

“What's the point in having a phone if no one ever picks it up? Spent two days phoning,trying to sort out my refund.”

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Posted 5 years ago

“Order was placed 9 days ago online and there has been zero communication regarding status. In my account it says pending and my credit card was charged. I’ve emailed multiple times. As a new customer I’m baffled how customer service is handled so poorly. I have no idea if my order is even getting processed.”

Helpful Report

Posted 5 years ago

Hi Cecelia, Thanks for ordering from The Goodhood Store. Sincere apologies for the delay in processing your order during the busy festive period where we had some down periods for National Holidays. Your order is on the way and by way of apology for the delay, we have refunded your shipping in full. Thanks and kind regards, Goodhood

Posted 5 years ago

“What is the point of having a phone number if no one ever answers? I’ve tried to call 15times today... all within a few minutes of each other surely your customer service is not so busy that no one can answer a phone over the period of 2 hours?? So frustrating - actually ruining my day off work 😂 and guess I’ll be trying to phone again soon!!”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,314 reviews