Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,278 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Easy, great service, good people to do business with”

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Posted 4 years ago

“Great quality products, breadth of range is immense...perfect service and quick delivery. Thank you again @Goodhood”

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Posted 4 years ago

“Very pleased with the service offered by Goodhood - item was at a good price and very promptly delivered without too much packaging.”

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Posted 4 years ago

“STILL waiting for a reply to the several emails I've sent. It's been 6 days since I placed my order. No shipment information provided. They deleted my Instagram comment asking why no one had replied. Never again!!!!!!!!!”

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Posted 4 years ago

“Sent out incorrect shoes and after numerous emails I still face not got the correct ones - look like Santa won’t be delivering someone’s shoes this year!!!!! Very disappointed with customer service as still no idea whether they are sending out replacements a week later”

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Posted 4 years ago

“Order never arrived. They are not picking up the phone or responding to emails after 3 weeks of trying. Got through on the phone ONCE after trying about 30 times, and the person hung up on me straight away. Very disappointing. I just want a refund or credit note. I now am £200 out of pocket and do not have what I ordered. Terrible customer service.”

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Posted 4 years ago

“Excellent speed of delivery & great product. Many thanks.”

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Posted 4 years ago

“Not shipped order even after 5 DAYS! Not answering phone even after 15 tries calling during work hours.”

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Posted 4 years ago

“Great selection. International buyer so shipping was longer than UK but very pleased with shipping and delivery.”

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Posted 4 years ago

“Packaging and shipping speed was good, but informing the shipping status to me was bad. I suggest that if you ship to Asia, please use DHL, not DPL. DPL service is too uncomfortable in Asia region. + UK 9.5 IS NOT 285CM. 9.0 AND 9.5 IS BOTH 280. 285 IS UK 10 IN YEEZY 350.”

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Posted 4 years ago

“thank you for the service”

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Posted 4 years ago

“Awsome fast shipping. Thanks for selecting me.”

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Posted 4 years ago

“Great shirt I was looking for in small but voucher codes for discount never worked disappointing”

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Posted 4 years ago

“Bought for my grandson. Good service quick . Well packed. Good quality. I thought somewhat expensive.”

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Posted 4 years ago

“Great service and lovely products”

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Posted 4 years ago

“I phoned several times with no answer from the customer service and I have emailed with no reply. My order requires another 4 x 10 inch plates and I expressed this in my email but to date I have had no reply despite my email being for a further order.”

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Posted 4 years ago

Hi Ian, Thanks for your feedback. We're really sorry to hear that there has been an issue with your order and clearly some confusion, on our part, about the issue that has meant it's not been resolved. A member of the management team will reach out to you momentarily. Apologies for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 4 years ago

“The product arrived fast and without any problems”

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Posted 4 years ago

“I would never buy from this store again or recommend them. Expensive items arrived damaged - due to poor packaging. They took 6 days to respond to a simple email about the case. Once the damaged goods were returned they took 4 days to respond with polite excuses as to why my full refund had not yet been processed or any earlier correspondence given. Terrible service from start to finish (and 3 weeks on since placing the order and still the matter is not yet resolved).”

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Posted 4 years ago

Hi, Thanks for your feedback. We're really sorry to hear that there has been an issue that we’ve not been able to resolve with appropriate speed and diligence. A member of the management team will reach out to you momentarily. Apologies again for any inconvenience caused. Thanks and kind regards, Goodhood

Posted 4 years ago

“Great service and great quality clothes.”

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Posted 4 years ago

“They didn't do a good enough job of wrapping the items, they were just dumped in an envelope. I expected some other form of protective packaging. Sloppy as usual.”

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Posted 4 years ago

Goodhood is rated 4.5 based on 2,278 reviews