Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a week ago and no dispatch email sent, no reply to my email. Won't be ordering again this place should be avoided.”

Helpful Report

Posted 3 weeks ago

“Still have not been able to resolve my return after nearly four weeks. I wanted to try more of an independent store not again. I would now like a refund take them back i’ll buy elsewhere.”

Helpful Report

Posted 3 weeks ago

“Great Company and great stuff”

Helpful Report

Posted 3 weeks ago

“Why on earth aren't you replying to my inquiry? Because of your late work, I'm well past the time I can apply for a refund”

Helpful Report

Posted 4 weeks ago

“I've given one star because of the total lack of customer service. I returned some clothes over 3 weeks ago and still have not got a refund. I've written 4 emails to follow up and no one has replied. The phone number has a message saying the phones are unmanned. It's basically impossible to contact this customer at all. If there's a chance you might need to return something to this store then I'd avoid using at all costs.”

Helpful Report

Posted 1 month ago

“Helpful and friendly service!”

Helpful Report

Posted 1 month ago

“Great product, great packaging with lots of care and attention and delivered before expected. Thank you!!”

Helpful Report

Posted 1 month ago

“Yes I wish everyone the best”

Helpful Report

Posted 1 month ago

“I’ve ordered from a lot of interior brands and online especially and found myself disappointed. The Hay rug wasn’t even wrapped in anything; it was just stuffed into a plastic shipping bag. They normally arrive in a protective sleeve at the minimum and this lack of standard doesn’t really justify the high shipping costs.”

Helpful Report

Posted 1 month ago

“As always great service great products”

Helpful Report

Posted 1 month ago

“I've been buying from Goodhood for years. Great products and service!”

Helpful Report

Posted 1 month ago

“I purchased an item more than a month ago which I attempted to get tracking information for. It was a simple if necessary request. Sent various emails, obviously due to no phone number. Again, no response which prompted me to purchase the item elsewhere. No response to attempts to cancel the item subsequently or of a refund. I was then sent DHL tracking detail with no updates, then a DPD message informing me of delivery more than a month after purchase with no communication from goodhood. Regardless of whether you are a small organisation, the bare minimum would be to respond to multiple emails requesting an update of an order over 100 pounds. It felt I was at the total mercy of whether I get a response or my item at all, resulting in me having to attempt to cancel the order through my bank. Multiple issues for me, with no apology. Again, also no response to any of the emails. I can hands down say I won’t be purchasing anything form GH ever again.”

Helpful Report

Posted 1 month ago

“The best concept store.”

Helpful Report

Posted 1 month ago

“douane ! alors qu'ils disent que non”

Helpful Report

Posted 1 month ago

“🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥”

Helpful Report

Posted 1 month ago

“Really good company. They sell stuff at fair prices and very fair shipping cost and always ship immediately! 5 stars!!”

Helpful Report

Posted 1 month ago

“All good except the rewards systems is broken. May as well can it”

Helpful Report

Posted 1 month ago

“Always good, delivery, quality, site experience 👌🏼”

Helpful Report

Posted 1 month ago

“In real life, this is the best clothing store i’ve been to. Very helpful, patient and nice crew. Online, the service could be a little bit improved. I’ve asked a question via email regarding the stock of a product on Sale but there was no reply from the helpdesk. I just bought the product because of fear of selling out.”

Helpful Report

Posted 1 month ago

“Great service. Can’t fault it. Staff are always lovely. Not keen on the new shop though. It doesn’t flow like Curtain road which was better on two floors.”

Helpful Report

Posted 1 month ago

Goodhood is rated 4.5 based on 2,269 reviews