Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,281 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Always quality products and delivered or Promptly. Great personal communication as well.”

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Posted 6 years ago

“Thinking I’d missed out on these trainers I saw Goodhood had them in, with their usual fast delivery it made it a no brainier. Purchase made.”

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Posted 6 years ago

“Great experience from start to finish. Firstly had the item I desired in stock (sold out worldwide); secondly impressed with tracking facility on website - regularly updated in my profile and lastly my item arrived very quickly (ordered Friday, delivered Sunday). Would use Goodhood again.”

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Posted 6 years ago

“Quick easy shipping & ordering process”

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Posted 6 years ago

“Good informatica about sizing and fit in forehand. Fast shipping and excelent packaging!! As always!!”

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Posted 6 years ago

“I received my parcel with torn boxes and used shoes! The shoes has dirt in sole and the pair of vans already tied the shoelaces! Very disappointing! Paid for a expensive shipping fee and my package shipped with plastic only? Can you explain that? This is not local shipment! This is INTERNATIONAL SHIPMENT!”

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Posted 6 years ago

Hi John, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In regards to the dirt on the shoes, please accept our sincere apologies. This is not acceptable and we will look to rectify this as soon as possible for you. Please could I ask you to email webstore@goodhood.co.uk, with pictures, and they will look at compensating your costs. Kind Regards, Goodhood.

Posted 6 years ago

“As always outstanding service and quick delivery.”

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Posted 6 years ago

“amazing website, great clothes”

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Posted 6 years ago

“The package doesn't came with double box, so the box a little bit ripped off and shoes were dusty and dirty. It doesn't worth GBP 19,61”

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Posted 6 years ago

Hi Rafli, Thanks for your message, and we are very sorry to hear that the shoe box got damaged in transit. Please be aware, that we are making steps to ensure all footwear orders are going to be double-boxed in due course. In the mean time, please feel free to email webstore@goodhood.co.uk and they will look at compensating your shipping costs. Kind Regards, Goodhood.

Posted 6 years ago

“It was a good experience, the shipping was a bit delayed but other than that, no complaints.”

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Posted 6 years ago

“i sent an email with a question and got a response the next day”

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Posted 6 years ago

“Excellent and nice in-time service”

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Posted 6 years ago

“Great communication, quick delivery, excellent choice of products not found anywhere else.”

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Posted 6 years ago

“The product and the delivery schedule were ok”

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Posted 6 years ago

“over all very good., love baserange”

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Posted 6 years ago

“The delivery was very fast, I got my purchase in two days. And I also love the wrapping plastic bag, they were lovely.”

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Posted 6 years ago

“Every thing was quick and easy”

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Posted 6 years ago

“Delighted with purchase! Excellent customer service! Thank you!”

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Posted 6 years ago

“So easy to deal with. Slick and cool. Easy to make a return. One of the best out there.”

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Posted 6 years ago

“Easy to navigate website and quick delivery”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,281 reviews