Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,280 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the only place in the UK I could find the scarf I wanted, the Needles bandana.”

Helpful Report

Posted 6 years ago

“Items were delivered within 4 days and packed carefully. Love it!”

Helpful Report

Posted 6 years ago

“Order from GHS made me very happy, because the Nike sneakers are totally perfect. Thank you guys”

Helpful Report

Posted 6 years ago

“Great selection of goods. As I say in my last mail, I'm in France so when I want something, I can't go to your beautiful shop but I only make purchase on your website and everything is simple. For the first time, I have to send back a parcel and my discussion with your members was clear and very helpful. Thank you very much !”

Helpful Report

Posted 6 years ago

“Top price, fast delivery and easy purchase process. Any time again.”

Helpful Report

Posted 6 years ago

“superb product and service”

Helpful Report

Posted 6 years ago

“I did not receive my parcel for the 15 days. You sent my parcel through DPD but I did not receive my parcel. I was told my parcel was received and signed by LU. As a matter of fact, I was not at home at that time and never receive a call for collecting my parcel and no message to me to remind me of my neighbor's collecting my parcel. I was still told to knock on the neighbors door to search my parcel even after I had post a notice on the house door for three days and no response. I was shocked by the delay and carelessness. I would like a refund if I cannot get my parcel.”

Helpful Report

Posted 6 years ago

Hi Bruce, We’re sorry to hear you’ve had a disappointing experience with your delivery. Your order was received on the 19th of June (10 days ago) and dispatched the following day. DPD have recorded the delivery as being made successfully at your address on the 21st, according to their GPS system. Of course, occasionally courier’s make mistakes and as such when you disputed the delivery on the evening of the 23rd we had DPD launch an investigation on the 24th. We advised this could take a moment to conduct and have been keeping you informed of the process. Unfortunately, as you’ve not been able to check with your neighbour for the parcel we’re awaiting the conclusion of DPD’s investigation and will keep you informed on email. Thanks and kind regards, Goodhood

Posted 6 years ago

“Just the thing. Thank you.”

Helpful Report

Posted 6 years ago

“Great products and fast delivery.”

Helpful Report

Posted 6 years ago

“Quick delivery got the shoes i wanted would reccomend”

Helpful Report

Posted 6 years ago

“Goodhood stocks great brands and their staff/customer service is always spot on. Never had any issue. My favourite shop in London!”

Helpful Report

Posted 6 years ago

“Super fast shipping!”

Helpful Report

Posted 6 years ago

“Great efficient service and good quality items - thoroughly recommend”

Helpful Report

Posted 6 years ago

“As always superb service”

Helpful Report

Posted 6 years ago

“High quality goods, presented with panache.”

Helpful Report

Posted 6 years ago

“Great selection and service, returning this particular order as it didnt fit, but will order from you again for sure.”

Helpful Report

Posted 6 years ago

“Bought some vans as a gift & they came and the sole at the front was coming away from the canvas”

Helpful Report

Posted 6 years ago

“Shipping went very smoothly”

Helpful Report

Posted 6 years ago

“An amazing range of products and very fast shipping.”

Helpful Report

Posted 6 years ago

“There is the kind of shoes I'm looking for on the website and the size are always available. I'm a big fan of Vans and Converse and the models are awesome.”

Helpful Report

Posted 6 years ago

Goodhood is rated 4.5 based on 2,280 reviews