Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,277 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, staff maintain a welcoming and friendly attitude while not being too intrusive.”

Helpful Report

Posted 2 years ago

“One of the best shop in London, super nice staff and amazing customer care for online orders!”

Helpful Report

Posted 2 years ago

“Excellent service and I was kept updated regarding the delivery of the jacket due to it being a busy sale period for Goodhood to post items out to customers.”

Helpful Report

Posted 2 years ago

“Prompt delivery and easy to order online, shoes were perfect size and well packaged and protected upon delivery.”

Helpful Report

Posted 2 years ago

“Goodhood has quickly became one of my fav stores in London.”

Helpful Report

Posted 2 years ago

“v nice v cheeky thanks again”

Helpful Report

Posted 2 years ago

“Excellent service is the norm with these guys. A wonderful selection of Fashion and Lifestyle at competitive prices with very quick customer service that resolves any issue. Goodhood is the first place I turn to purchase goods from.”

Helpful Report

Posted 2 years ago

“Poor packaging jacket had defects spent £850 on it not good at all”

Helpful Report

Posted 2 years ago

Hi Asilkan, Thank you for letting us know about this and we apologise that you did not have the Goodhood customer experience we strive for. Your feedback helps us do better. We have reached out to you via email and hope to hear from you so we can resolve this promptly. Thanks, Goodhood Team

Posted 2 years ago

“Goodhood appears to prioritise picking and despatching goods based on the monetary value of items, ie high value and it's straight out the door, low and it can just sit around, which is completely unacceptable, especially given that only one form of P&P is offered, which is a premium charge. How do I know this? I ordered three items as a supplementary gift for a birthday at the beginning of the week (a Monday), the total value not being that much. My partner on the other hand ordered a high-value item of clothing, and a day or two after me, both were to be dispatched to the same address. The high-value item came straight away, no problem. However, my order just languished in the Goodhood order list till I eventually received an order dispatch confirmation on Friday, that is four days after having ordered it. I sent an email to Goodhood, asking what the hell was going on? Ignored. Re-sent it a week later. Ignored again. The result, the birthday gift that was ordered at the beginning of the week, actually turned up at the end of it. No doubt, the response to this will be standard drivel along the lines of "orders take between 3-4 working days" and various nonsense. However, let me put this to you, taking an actual week to deliver a small order when charging P&P at the rates stated is completely lame. Furthermore, the clear distinction between the two orders' monetary value and the resultant differentiation in terms of dispatch is obvious.”

Helpful Report

Posted 2 years ago

Hi John, I hope you are keeping well and I am so sorry to hear of your negative experience with us. As a small independent business, every order is valuable to us no matter what the monetary value is. Due to our stock being in multiple locations across the business, sometimes certain orders can take longer to dispatch than others. We really value our customer's feedback as it helps us to do better. Your feedback will be passed on to the Warehouse and Logistics team so that we can improve in the future. Thank you, The Goodhood team

Posted 2 years ago

“Have always found them to be great...great choice of products and excellent customer service”

Helpful Report

Posted 2 years ago

“Great product with prompt delivery. Could not be happier.”

Helpful Report

Posted 2 years ago

“Beautiful vase, great service”

Helpful Report

Posted 2 years ago

“I am still waiting on my parcel to arrived :( can’t comment much”

Helpful Report

Posted 2 years ago

“It took more than a week for my order to be dispatched and I still haven't received my order.”

Helpful Report

Posted 2 years ago

“Great, thank you!”

Helpful Report

Posted 2 years ago

“I made a big order with Goodhood almost two weeks ago, expecting it to arrive in time for my mother's 50th birthday. However it has still not been delivered. I have also not yet received a confirmation of the order being dispatched. This is obviously disappointing as I would expect the order to have at least been sorted and dispatched by now, 5 business days later.”

Helpful Report

Posted 2 years ago

“Lovely staff, great variation of items. Visiting the store is defenitely worth it.”

Helpful Report

Posted 2 years ago

“You've asked me to write a review, but my order hasn't actually arrived yet. It took 5 days to get an order confirmation (even though the money had been taken from my account), and when I emailed for some help, no one replied. They still haven't. It's been almost a week since I ordered (on Wednesday, it's now Tuesday) and I don't have the Tee. I thought that DHL express (not cheap) would have it here by now. It was a birthday gift and the birthday has passed. I could overlook the delay, but the fact that no one got in touch to assist me and now you've asked for a review is just daft. I expected better and am quite disappointed.”

Helpful Report

Posted 2 years ago

“I have made an order on the 29th April and there is no sign of any communication from you guys. It has been nearly 2 weeks now.”

Helpful Report

Posted 2 years ago

“Great service. Arrived when they said it would. Happy with the product. Will be back.”

Helpful Report

Posted 2 years ago

Goodhood is rated 4.5 based on 2,277 reviews