Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,278 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Goodhood’s shipping was on time, and the package came undamaged. The DPD tracking system was quite useful for knowing where my parcel was. Though £7 for the shipping was quite expensive. I really like the raffle system at Goodhood, it is the only raffle system where I have won a pair of Yeezys. I will definitely use Goodhood again for future.”

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Posted 4 years ago

“I have returned my order but haven’t heard back yet?”

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Posted 4 years ago

Hi there, Thanks for your note. We'll be in touch imminently, as your return will be processed within the next 24 hours. Please note for future returns that we advise that your return can take up to 72 hours to be processed after receipt. Thanks and kind regards, Goodhood

Posted 4 years ago

“Great shipping times”

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Posted 4 years ago

“Very happy with the product and good service and fast delivery.”

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Posted 4 years ago

“It was great”

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Posted 4 years ago

“Always good, thank you!”

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Posted 4 years ago

“My favourite store in the world!”

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Posted 4 years ago

“send out items with tags removed and another customers receipt, a very defensive customer service dept who would make good politicians I asked three times why I got someone else receipt and not my own and never got the question answered once, whilst telling me dispatch are diligent and check all orders, well out of four items two were not as new not checked and put the wrong receipt in the box , I wouldn't call that diligent. Goodhood I now vote with my feet bye bye.”

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Posted 4 years ago

Hi there, Thank you for your feedback. We've looked into your order and the conversations that followed with our customer service team. They admitted fault for including the wrong anonymised receipt, and we would be happy to send yours to you via pdf. It is also available via your customer account. With regards to the shoes, we understand some of the spare laces enclosed in the plastic bag, did not come attached to the shoes you ordered. It's possible that another customer had tried the shoes on and the spare laces became detached. We would still consider them to be new, in the event they had been tried on but showed no visible signs of wear. Apologies though for any inconvenience or frustration caused. Please email us at help@goodhood.co.uk if we can assist further or if you require us to send a pdf of your receipt. Thanks and kind regards, Goodhood

Posted 4 years ago

“Very nice”

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Posted 4 years ago

“Very nice”

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Posted 4 years ago

“Very nice”

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Posted 4 years ago

“I’ve had this hat 1 week, worn it twice and it’s falling to pieces. I realise this doesn’t reflect on goodhood but really annoyed when I paid over £50 for it. I would really appreciate a response, refund would be even better. Many thanks.”

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Posted 4 years ago

Hi Richard, Thanks for your feedback. We're sorry to hear that you've had an issue with your purchase. If an item is faulty, we'll be able to offer a refund or replacement. Please contact help@goodhood.co.uk and we'll go from there. Thanks and kind regards, Goodhood

Posted 4 years ago

“Very good service delivered with in 2 days of wining the raffle good communication”

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Posted 4 years ago

“Excellent product and fast delivery.”

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Posted 4 years ago

“Fast exchange great service Thankyou”

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Posted 4 years ago

“Very nice”

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Posted 4 years ago

“No the wtaps original package （plastic bag）”

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Posted 4 years ago

“great store, great stock and great service!...”

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Posted 4 years ago

“Thanks a lot!! Fast delivery, good communication, perfect :)”

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Posted 4 years ago

“Excellent service from order to delivery. Great job.”

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Posted 4 years ago

Goodhood is rated 4.5 based on 2,278 reviews