Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothes are amazing! And the people working really nice!! LOVE IT”

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Posted 2 years ago

“Amazing store!!!”

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Posted 2 years ago

“Great choice of clothes!”

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Posted 2 years ago

“Goodhood always provide the goods! The best clothing and homeware and always delivered super quick.”

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Posted 2 years ago

“Excellent service as always. My order was shipped to me next day!”

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Posted 2 years ago

“My order was packed and shipped within two days - fab service!”

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Posted 2 years ago

“My favourite place to shop. 10/10 would recommend.”

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Posted 2 years ago

“It was very good day in Goodhood All of Staffs were welcoming and kind. They didt press customer feel uncomfortable, just waiting till they catch I need some help :) Very friendly and comfortable, Willing to visit again. ➰🕺🏻➰🌸”

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Posted 2 years ago

“I placed an order in Jan, was sent the wrong size, at first they got back to me but then it took weeks to get a response, then have been totally ignored since mid march. I sent the incorrect size back and havent got the new pair so out of pocket. Really annoying and sick of chasing to no reply”

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Posted 2 years ago

Hi, I am sorry to hear about your experience. Please can you provide your order number that this relates to and we will look into this as a matter of urgency. Thanks Ben

Posted 2 years ago

“My online order arrived missing an item. I can’t get in touch with anyone from the shop since first emailing 2.5 weeks ago - the phone line when you call says to email for a response in 48 hours. I’ve tried Instagram DMs and comments and they have been ignored. I’d strongly recommend that no one makes an online order from the shop as if they make a mistake there appears to be no way to get it fixed or get your money back.”

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Posted 2 years ago

Hi, Thank you for your message and we're sorry to hear that no one had come back to you within the time frames you had mentioned above. We have got in touch with you this morning regarding your order via email. If you'd like to discuss anything further, we'd be more than happy to assist you. Thanks, Ben

Posted 2 years ago

“You have to pay 50% more in import fees if you are an international customer. I paid $430 CAD for a pair of shoes and they expect an additional $220 CAD in duties! What a scam, do not buy from this company. Support your local sneaker store instead.”

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Posted 3 years ago

Hi Michael, Thanks for reaching out to us. The UK is shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. Please note the service to the EU, United States, Australia, New Zealand and other international territories is not a Delivery Duty Paid service. Unfortunately, we currently do not offer Delivery Duty Paid services to regions not listed previously. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. However, my apologies for the high import fees - do you mind sending me an email of this invoice privately so I can look into this fee for you, via our customer service email help@goodhood.co.uk? Many thanks for your co operation in advance and kind regards, Betty

Posted 3 years ago

“I dont ever write reviews but since my experience with Goodhood was spectacular it woulda been rude not to write this. Long story short I had a problem With DPD loosing my items but I was refunded after a speedy investigation but what i wanna talk about is not only the smooth refund but how great the Goodhood team treated me and how fast they replied to my emails even though we are in the midst of these terrible events. All of my emails were answered instantly sometimes the same day and they were always helpful and kind. thanks a lot, Bugsy.”

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Posted 4 years ago

“You will have to pay twice what you are charged to receive your items in the USA the country that this scam company is in makes you pay some duty fee before your items are delivered. It’s a scam. Do not get ripped off. These must be fake reviews”

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Posted 4 years ago

Hi Aaron, Thanks for reaching out to The Goodhood Store. Do you mind sharing with me your order number and emailing me over at help@goodhood.co.uk, so I can look into these customs charges further for you? Many thanks and kind regards, Betty

Posted 4 years ago

“Why didn't get back my money? I participated a draw in 'DUNK LOW BLACK/WHITE' and 'DUNK SB COURT PURPLE'. At that time, 'GBP 0.74' was withdrawn from my account twice. (Date : January 16th) However, it has not been canceled yet. I hope check it out soon...”

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Posted 4 years ago

Hi there, Thank you for your interest in our upcoming launch. There is no charge for entering the raffle; however, att the time of entry you will complete a $1 card authorisation which will appear on your statement temporarily, although regardless of whether or not you are successful in the raffle this money will be refunded to you. Please do feel free to email our customer care team at help@goodhood.co.uk for any further information, and we will happily assist. Many thanks and kind regards, Betty

Posted 4 years ago

“0 stars! Never got my order confirmation! And never got my new balance sneakers. But the money was withdrawed from my account the day after. Bad bad service!!”

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Posted 4 years ago

Hi Rasmus, Thanks for your feedback regarding your recent order. Do you mind confirming with me over at help@goodhood.co.uk, your full name and shipping address used to place the order and I can look into this further for you? Many thanks and kind regards, Betty

Posted 4 years ago

“Ordered 250€ coat to the Netherlands and returned it. Took all the proper steps to return with the post. Till this day (5 weeks later) I still don’t have my money back, cannot express how extremely dissatisfied I am. Reached out multiple times, with no clear solution. Would absolutely NOT recommend if you are overseas and it is an the possibility that you need to return. Will never order there again.”

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Posted 4 years ago

Hi Imaan, Thank you for your recent feedback regarding your recent return to us. Please can you provide the tracking number/ reference for this return so the returns team can see if it is within our facility? Many thanks for your correspondence in advance and kind regards, Betty

Posted 4 years ago

“Ordered two £70 Hay cushions for a Christmas present for my sister and only one ever arrived, and the one that did was damaged at the seam. I have now emailed the customer care email twice explaining the situation (including pictures), messaged on Instagram, commented on Instagram and been in touch with the owner, but not a single response - not even an auto responder to say when I could expect a reply, if ever . I will now have to try to recoup the £140 via my card provider but I'm really disappointed in the service.”

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Posted 4 years ago

Hi Rosie, Thank you for your email. Sincerely sorry to hear you have had a negative response regarding your recent order with us - I have just now reached out to you via our help@goodhood.co.uk email to assist you further with your order and have this resolved for you. Many thanks and kind regards, Betty

Posted 4 years ago

“Great to deal with shipping and products exactly as promised”

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Posted 4 years ago

“After looking for a certain pair of trainers good hood was the only site that had them in stock,after looking at reviews I was wary of ordering, iv had no problems atall.delivery was fast and was kept up to date by email.I am only writing a review for others looking to order and being put off like I was. I have finally got the trainers iv looked for for ages!plus they were in the sale.win win”

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Posted 4 years ago

“Impossible to get in touch with by phone and non-responsive by email.”

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Posted 4 years ago

Hi there, Thanks for your email - sorry you are having issues reaching us at this busy time. Do you mind confirming your email and order number so I can look into this further for you? Many thanks and kind regards, Betty

Posted 4 years ago

Goodhood is rated 4.5 based on 2,314 reviews