Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,282 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They've got a great range of clothing and homewares. Their store is really nicely curated with unique brands and styling.”

Helpful Report

Posted 7 years ago

“I bought these shoes from goodhood because I can't usually find unique vans colourways or styles in Australia. I love goodhood for its range. The online shop is easy to use. The international shipping was really fast and the shoes were carefully packed.”

Helpful Report

Posted 7 years ago

“Nice Product”

Helpful Report

Posted 7 years ago

“Quality and design and quick shipping”

Helpful Report

Posted 7 years ago

“I love the stuff Goodhood is selling. Quick shipping.”

Helpful Report

Posted 7 years ago

“Amazing! Good gift wrap too”

Helpful Report

Posted 7 years ago

“Prompt delivery, excellent communication, perfect product!”

Helpful Report

Posted 7 years ago

“Delivery was fast, very well presented and great selection of products.”

Helpful Report

Posted 7 years ago

“Excellent service - item arrived the next day.”

Helpful Report

Posted 7 years ago

“I love my new Vans, I didn't find this colour anywhere else. Well packed and quick delivered. Very happy”

Helpful Report

Posted 7 years ago

“Ordered a tote bag and arrived with a rip, which to be fair was quite unnoticeable but Goodhood (Andy in particular) were more that happy to get a replacement out straight away. Some of the best customer service I've had in a long time! Hats off to you Goodhood!”

Helpful Report

Posted 7 years ago

“Good clear www. Excellent communication about the delivery. Loved everything I ordered.”

Helpful Report

Posted 7 years ago

“Quick delivery, well packaged and love my new jono smart tea cups!”

Helpful Report

Posted 7 years ago

“Really fast delivery”

Helpful Report

Posted 7 years ago

“Great website, lovely clothes”

Helpful Report

Posted 7 years ago

“Quick delivery and great customer service”

Helpful Report

Posted 7 years ago

“Lightening fast dispatch and great product. Never disappoints.”

Helpful Report

Posted 7 years ago

“The Coat in which I bought (Wacko Maria leopard coat) was ordered quickly with nice packaging to go with it, the overall product quality was ok, yet much thinner than I thought, I felt as if I was just paying for "made in Japan" and its shipping to the UK. yet the coat got me online in Vogue so it cool.”

Helpful Report

Posted 7 years ago

“I did not receive my package, it went missing”

Helpful Report

Posted 7 years ago

“One item in the parcel was not what I ordered. The way the shop handled this error did not meet my expectations. As a result, the shop made profits, but I lost money and time, and I disagree that this is an acceptable outcome of an error made by the shop. The shop is clearly not interested in having me as a returning customer, which is why I rate it "very poor".”

Helpful Report

Posted 7 years ago

Hi Dmitry, Please appreciate that mistakes, however rare, occasionally happen (we are humans) and we will always make amends, as quickly as possible. In the instance, such amends were hoped to have been made by reimbursing you for your shipping and ensuring that you didn’t pay the difference in the scents that you received. Additionally, we felt that we were fair in offering to exchange your incorrect item at our expense, but you had earlier made it clear that you wouldn’t return the incorrect product and wanted the correct one for free. Unfortunately, while we appreciate that we’d caused you some inconvenience, we felt that on balance we were offering a fair solution. Let me reassure you though that we value all of our customer’s feedback and we do apologise the incorrect item was dispatched. Please feel free to pick up our emails at any point. Kindest Regards, Goodhood.

Posted 7 years ago

Goodhood is rated 4.5 based on 2,282 reviews