Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,281 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goodhood made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service good. Efficiently and politely answered a telephone query re order. Quick delivery with good courier”

Helpful Report

Posted 6 years ago

“Easy to deal with, good packaging and fast derlivery! All rounder”

Helpful Report

Posted 6 years ago

“My daughter was very pleased with her wallet - she said it is lovely.”

Helpful Report

Posted 6 years ago

“Great goods on this website as well as speedy service. Only complaint would be the price of shipping. £6 minimum is a bit much. Perhaps offering a slower delivery service but reducing cost to £2-3 would be much better”

Helpful Report

Posted 6 years ago

Hi Harry, Thanks for your feedback. This is something that we are currently looking in to. Kind Regards, Goodhood.

Posted 6 years ago

“Fast easy to track online service and the store is very friendly and nice in shoreditch”

Helpful Report

Posted 6 years ago

“Excellent service. Easy to use website & quick delivery.”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

“Great troos, and a steal.”

Helpful Report

Posted 6 years ago

“Item as expected, well wrapped. Excellent communication of delivery.”

Helpful Report

Posted 6 years ago

“Excellent service, fast delivery, definitely recommend them.”

Helpful Report

Posted 6 years ago

“Always the best selection and service. Can’t recommend them enough.”

Helpful Report

Posted 6 years ago

“as always, great selection of product on the site. fast shipping great communication. a reason to move back to london. keep it up guys”

Helpful Report

Posted 6 years ago

“I live in the states, & the item is exactly what I wanted I & it arrived on time without incident.”

Helpful Report

Posted 6 years ago

“Fast and cheap shipping! Item was on sale, very happy!”

Helpful Report

Posted 6 years ago

“Everything went good.”

Helpful Report

Posted 6 years ago

“No problem with the service itself, the store was fine to view and shipping was well handled. Item itself was nothing to write home about (LES CINQ LETTRES). T-shirt felt stiff (not quite 'relaxed fit') and quality seemed cheap.”

Helpful Report

Posted 6 years ago

“Fast delivery”

Helpful Report

Posted 6 years ago

“Easy to both but änd return items. Will use Goodhood again. /Anna, Sweden”

Helpful Report

Posted 6 years ago

“Very happy with my purchase and your good, quick service. Although I would’ve like an e-mail with shipping confirmation and tracking number :-)”

Helpful Report

Posted 6 years ago

“The shoes I bought had clearly been used with scuff marks on the sides and soles. When I flagged to customer service I was fobbed off with a 10% discount and a like it or lump it attitude. Not what I'd expect from such a reputable brand.”

Helpful Report

Posted 6 years ago

Hi Ben, Sincere apologies that you received shoes that were not in pristine condition. As my colleague noted when discussing this unfortunate situation on email; it’s possible that these shoes were tried on in store as they were the last pair available in the Sale. In such instances, we would hope to spot any light scuffs or marks prior to dispatch, but appreciate on this occasion regretfully that wasn't the case. Acknowledging our responsibility to deliver immaculate products, we offered a full refund as we were not able to offer an exchange with these being the final pair available in your size. As you did not wish to return the shoes, we refunded you a further 10% off the sale price, as a gesture of apology in line with our typical procedure for such issues. Please do get in touch if you would like to discuss further. Thanks and kind regards, Goodhood

Posted 6 years ago

Goodhood is rated 4.5 based on 2,281 reviews