Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“send out items with tags removed and another customers receipt, a very defensive customer service dept who would make good politicians I asked three times why I got someone else receipt and not my own and never got the question answered once, whilst telling me dispatch are diligent and check all orders, well out of four items two were not as new not checked and put the wrong receipt in the box , I wouldn't call that diligent. Goodhood I now vote with my feet bye bye.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. We've looked into your order and the conversations that followed with our customer service team. They admitted fault for including the wrong anonymised receipt, and we would be happy to send yours to you via pdf. It is also available via your customer account. With regards to the shoes, we understand some of the spare laces enclosed in the plastic bag, did not come attached to the shoes you ordered. It's possible that another customer had tried the shoes on and the spare laces became detached. We would still consider them to be new, in the event they had been tried on but showed no visible signs of wear. Apologies though for any inconvenience or frustration caused. Please email us at help@goodhood.co.uk if we can assist further or if you require us to send a pdf of your receipt. Thanks and kind regards, Goodhood

Posted 5 years ago

“Very nice”

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Posted 5 years ago

“Very nice”

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Posted 5 years ago

“Very nice”

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Posted 5 years ago

“I’ve had this hat 1 week, worn it twice and it’s falling to pieces. I realise this doesn’t reflect on goodhood but really annoyed when I paid over £50 for it. I would really appreciate a response, refund would be even better. Many thanks.”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for your feedback. We're sorry to hear that you've had an issue with your purchase. If an item is faulty, we'll be able to offer a refund or replacement. Please contact help@goodhood.co.uk and we'll go from there. Thanks and kind regards, Goodhood

Posted 5 years ago

“Very good service delivered with in 2 days of wining the raffle good communication”

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Posted 5 years ago

“Excellent product and fast delivery.”

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Posted 5 years ago

“Fast exchange great service Thankyou”

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Posted 5 years ago

“Very nice”

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Posted 5 years ago

“No the wtaps original package （plastic bag）”

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Posted 5 years ago

“great store, great stock and great service!...”

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Posted 5 years ago

“Thanks a lot!! Fast delivery, good communication, perfect :)”

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Posted 5 years ago

“Excellent service from order to delivery. Great job.”

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Posted 5 years ago

“Stumbled across Goodhood and now can't get enough. An array of unique and stylish products. Ticks every box.”

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Posted 5 years ago

“Easy order and delivery with nice package”

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Posted 5 years ago

“excellent service and fast delivery. Will come back again.”

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Posted 5 years ago

“Fantastic great transaction kept in the loop throughout Will defo be using again Well done”

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Posted 5 years ago

“the package arrived quickly and in good condition”

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Posted 5 years ago

“Good delivery well pleased with product.”

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Posted 5 years ago

“Spot on service I will be returning”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,314 reviews