Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Best shop in London for quality & selection”

Helpful Report

Posted 7 years ago

“Website didn't crash like others and the shipping was very fast and well packaged upon arrival.”

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Posted 7 years ago

“Really quick and Efficient, delivered with ease.”

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Posted 7 years ago

“Perfect :)”

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Posted 7 years ago

“Staff are always great, collection/delivery is always fast & well presented, stock diverse & always just what i'm looking for”

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Posted 7 years ago

“Buy something that not always seen in shop.”

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Posted 7 years ago

“Reliable. and had the trainers I wanted that everywhere sold out of, also got my delivery sooner than expected”

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Posted 7 years ago

“I ordered two items which didn’t fit I wanted to exchange for a bigger size I had to return them which cost £7 and reorder which cost another £6 not very happy with those prices”

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Posted 7 years ago

Hi Louise. Sorry to hear about this. We do re-ship exchanged products back out for free, you wouldn't of had to place an additional order. As a good will gesture, we will happily refund your second shipping costs on the order for the alternative size. Please contact webstore@goodhood.co.uk and the team will assist. Best, GH.

Posted 7 years ago

“very good service speedy delivery no probs with return and quick credit”

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Posted 7 years ago

“Good product range, store and website”

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Posted 7 years ago

“Love you all style, select items, purchase process...but just one suggest, if the stock will have protect box include will be better, thank you for your attention.”

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Posted 7 years ago

“Please, double box the shipping for shoes.”

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Posted 7 years ago

Hi. Thanks for your comments. We are looking to implement double-boxing for footwear very soon. If you require anything else, please feel free to email webstore@goodhood.co.uk. Kind Regards, Goodhood.

Posted 7 years ago

“Basicly I had paid for a delivery which was over a week later , having received the order which was incidentally a Xmas present it was the wrong order .i have now which I do not have time for to send back wrong garment and reorder ! Annoying”

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Posted 7 years ago

“Missleading photos, missliading item description”

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Posted 7 years ago

Hi Jordan. We are very sorry you feel disappointed with your product. The reason that several products are photographed is to show variety. This is also mentioned in the product description. Please feel free to contact us via webstore@goodhood.co.uk if you would like to arranged a refund and we will happily assist. Best, Goodhood.

Posted 7 years ago

“There is no double box from UK to South Korea. My shoe box is completely damaged.”

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Posted 7 years ago

“My order originally got mucked up but customer service was great and sent the item for free when it came back into stock”

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Posted 7 years ago

“I thought it would be the best experience if the shipment was packed by box instead of plastic bag for international delivery.”

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Posted 7 years ago

“Super happy”

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Posted 7 years ago

“Great service and communication. Love the products”

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Posted 7 years ago

“Bought as Christmas gift.”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,314 reviews