Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Love everything you sell and the in-store experience but my partner and I have not had the best run with customer service. I was sent an incorrect item, and this time an item he has ordered has not shown up. Customer service have not replied. Both times we’ve tried contacting by dm on Instagram but are blocked there. There is no store phone number. The item has since disappeared from the website so I expect a refund is heading our way. Please note that I have selected over a week for our response time below as the only other option is 12hours, but so far it has been 3 days.”

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Posted 3 months ago

“Love you guys, but the comms on shipping was shocking. No phone number to contact, can’t DM on insta, and took over a week and multiple email chasers (+ 2 visits to the store) to get an answer on why my purchase was no where to be found. Turned out it was never even in stock.. shipping problems are fine, happens all the time. Not replying to customers and no way of direct contact, is not so fine.”

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Posted 3 months ago

“Great, fast and friendly service. Thank you!”

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Posted 3 months ago

“Amazing shop, online and in-store. Really interesting and cool variety of brands. The website delivery and service is always 5* and great sales too!”

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Posted 3 months ago

“Fantastic support from customer service to quickly change my delivery address, and really pleased with the items received. Many thanks!”

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Posted 3 months ago

“Good stuff and service.”

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Posted 3 months ago

“Good editing”

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Posted 3 months ago

“Quick shipping, finally tracked down a pair of paraboots!”

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Posted 3 months ago

“Always awesome service from GH! I'll be back soon :)”

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Posted 3 months ago

“Looked great when it arrived and even smelled great!”

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Posted 3 months ago

“I wanted to return my order, unfortunately my emails are being ignored, I have not received a reply back for over a week, I have sent a message twice. Terrible customer service. I would advise against shopping”

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Posted 3 months ago

“Bought a pair of New Balance 1000. Great service”

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Posted 3 months ago

“The goods came quickly. Very nicely packaged and delivered promptly.”

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Posted 3 months ago

“The delivery was so quick! Very happy.”

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Posted 3 months ago

“Great store”

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Posted 3 months ago

“Awesome pants!”

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Posted 3 months ago

“My favourite shop in London”

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Posted 3 months ago

“Goodhood helped me troubleshoot a giftcard for my bday and I was really happy with the purchase! Great customer service!”

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Posted 4 months ago

“Prompt and good service.”

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Posted 4 months ago

“GOODHOOD is always a good idea! Choice of items is always interesting and different. Never had a problem with my orders, they have always turned up promptly.”

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Posted 4 months ago

Goodhood is rated 4.5 based on 2,269 reviews