Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,282 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Goodhood offers a broader range of products from brands that I like than other, more prominent site's like SSense or Revolve”

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Posted 7 years ago

“Fantastic, things got shipped out promptly. I received my package within 2 weeks even though I'm in Singapore. Very satisfied.”

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Posted 7 years ago

“Seriously? The ordering process is quick and intuitive, shipping was quick, tracking worked (tho i think DPD is shit, but still better than FedEx or the Royal Mail thieves), and I got another shiny sticker. 9/10 will order again Best, S”

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Posted 7 years ago

“The tags on the item are all tore off so i feel like i was buying a second hand or returned product. You offered additional 10% off just 2 days after i made purchase. I was told it's final sale when I placed order so it's disappointing.”

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Posted 7 years ago

“Awesome packaging and beautiful product as always”

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Posted 7 years ago

“well I would have been happier if I had been sent item ordered. I ordered a long sleeve tshirt and recieved a short sleeved one”

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Posted 7 years ago

“N/a.”

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Posted 7 years ago

“I was impressed with my product, although was very confused why I had £38.00 of my shoes refunded. I had tried calling the customer service line a few times to find out whether this was a mistake or not because I had a shipping email confirmed (also because I am an honest person and don't feel it's right to take a companies money). It became apparent when I received the shoes they were 'B-stock' aka damaged or returned goods. Although I'm not a fussy customer the damaged box and scuffed back of the shoes would have probably riled up another customer had it of not been me. And an explaination email as to why I was getting a refund would have helped instead of me constantly calling a dead line for an hour 4 times on my day off. Apart from that your service previously has been seamless. But what harm does a little feedback do eh?! Keep doing what you're doing but please keep us in the loop! You could of ended up with a complaint and a very dissatisfied customer.”

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Posted 7 years ago

“Great service - Will use again, delivered promptly and the item which was hard to get was at a great price - I would however, question P&P price but sometimes you have to pay that little extra to get the item you want”

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Posted 7 years ago

“great. Delivered on time . Lovely design and easy to install. thanks”

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Posted 7 years ago

“great and fast”

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Posted 7 years ago

“The swift delivery.”

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Posted 7 years ago

“The store is a blast and the service and communication is very good. Furthermore I am impressed by the fast delivery time.”

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Posted 7 years ago

“The product in Sales is attractive. The delivery was fast with a reasonable rate.”

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Posted 7 years ago

“I have been fond of Goodhood for a while, both menswear and homewear. I think you guys have a great selection. Love the addition of more aesop! in general i have nothing to fault, safe are friendly, even the security are welcoming. :)”

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Posted 7 years ago

“From the fast service, to the nice packaging, everything is dope once again! Thank you so much Goodhood Crew!”

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Posted 7 years ago

“Being a Goodhood customer since day one, what they do is always brilliant. In fact they just get better and better. Thank you!”

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Posted 7 years ago

“Great collection, amazing customer service (shout out to Andy and Joe in particular), and fast delivery - what else does one need?”

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Posted 7 years ago

“I contacted to ask a question and the guys got back to me quickly and explained.”

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Posted 7 years ago

“No problems”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,282 reviews