Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“This was a present for my son who chose it. It fitted well and he loves it. Ordering was simple and the parcel arrived promptly. It cost £188. I was disappointed to be charged nearly £12 for postage as most items on other sites over £100 are shipped free of charge!”

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Posted 7 years ago

“Very good service, delivered promptly and nicely packaged.”

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Posted 7 years ago

“Same brilliant service from goodhood as usual! Fantastic store with Fantastic products!”

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Posted 7 years ago

“Amazing quality and such fast delivery. Wouldn't improve on anything!”

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Posted 7 years ago

“Top class service as always”

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Posted 7 years ago

“Good products”

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Posted 7 years ago

“I've asked for a a return, it's been accepted I've not received an email with my return Authorisation code to write on my item to send back.So I've still not been able to return it, I've emailed but not received a reply, not happy.”

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Posted 7 years ago

Hi Kyle. Sorry to hear about your communication troubles. I have spoken to our web dispatch team who has informed me they emailed you to process your return on 13th October, at 5.27pm. Even though this item has now passed over it's return date, we will still happily take the item back on this occasion. Please feel free to email webstore@goodhood.co.uk to arrange. Best, Goodhood.

Posted 7 years ago

“The boxes of both shoes that I purchased were badly damaged.”

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Posted 7 years ago

“Easy to work with good communication and quick shipping would defiantly buy from here again -Joe Wilkinson”

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Posted 7 years ago

“BOOOOOSSSSSSSSSSSSS”

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Posted 7 years ago

“Really fast shipping!”

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Posted 7 years ago

“Happy to give assistance regarding product and very friendly”

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Posted 7 years ago

“Was great rate 8/8 on a pl8”

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Posted 7 years ago

“If you are on the packaging and then the next point of effort, then it would be better. Such as two cartons to send. This time I received the shoes, shoebox has been damaged.”

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Posted 7 years ago

“Sent my item super fast and was hassle free - which is always a plus.”

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Posted 7 years ago

“Fasted dispatch of an item of an item I’ve ever bought online. Simply an unmatched service from Goodhood. Will definitely use again. Not to mention the shoes were awesome!”

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Posted 7 years ago

“I love everything about goodhood. The shopping experience, brand selection and friendly staff ❤️”

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Posted 7 years ago

“What you charge to send a Gift Voucher by post (over £6) is absolutely outrageous and well OTT. I shall NOT use this service again.”

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Posted 7 years ago

Hi John. We have noted your frustrations and are currently looking at this. As out stands, DPD charge a flat rate for UK parcels (from 0kg - 30kg). We do offer an option for Gift Vouchers to be emailed to customers, rather than a physical posted voucher - this is free of charge. Please get in touch if we can assist further. Best, Goodhood.

Posted 7 years ago

“I received an awesome paire of Vans and it arrived quickly. The website provide a large range of Vans and that's very cool.”

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Posted 7 years ago

“Delivered great product and quickly, with a useful guide to delivery times”

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Posted 7 years ago

Goodhood is rated 4.5 based on 2,314 reviews