Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Smooth process, updated on delivery promptly. Package arrived perfectly.”

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Posted 1 year ago

“Postage prices for receiving and returning (£7!?) are totally out of line with their competitors - wont be shopping here any more”

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Posted 1 year ago

“Amazingly fast service for online purchases. No problems at all.”

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Posted 1 year ago

“Good quality products as always, but last order was a bit frustrating - I had ordered for next day delivery, but received part of my order next day and part of it the following day. This was not communicated clearly by Goodhood and led to some confusion when I opened the first parcel and could see it was not my full order. But all was ok once I figured it out and the second parcel arrived. This won't stop me ordering from Goodhood, but also was not the best customer experience.”

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Posted 1 year ago

“Order came within two days as promised. Been to the store in London and always wanted a purchase and finally got one, and a great bargain! Thanks GoodHood!!”

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Posted 1 year ago

“Next day delivery arrived on time. Your website does not work on PC or laptops, only on my mobile phone. I have told customer service many times but they never reply. You should fix it because then I would buy loads more”

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Posted 1 year ago

“Excellent price for a good quality product that arrived promptly. Would recommend”

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Posted 1 year ago

“Perfectly done”

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Posted 1 year ago

“The store is beautiful, all the clothes are amazing. It’s hard to to buy everything you see. But customer service doesn’t exist. There are customers but no service. Team is not welcoming and if feels you’re bothering them asking for any information or sizes.”

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Posted 1 year ago

“Super efficient as always”

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Posted 1 year ago

“Their items are too expensive. I like to find the items that I like and find them cheaper elsewhere. Also they don’t stock my shoe size (size 12).”

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Posted 1 year ago

“Great stock thats nicely curated.”

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Posted 1 year ago

“Very quick turnover from ordering to delivery. Have been shopping, and will continue to be shopping with Goodhood for a long long time 10/10!”

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Posted 1 year ago

“I sent it back for a refund that I haven’t received yet”

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Posted 1 year ago

“Missed my delivery by DPD so was returned to sender & Goodhood arranged an immediate redelivery at no extra cost! Great customer service 10/10”

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Posted 1 year ago

“Not good customer service as usual :)”

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Posted 1 year ago

“Beautiful clothes and excellent service”

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Posted 1 year ago

“Love everything I bought from you so far and your shop in Shoreditch 👍🏼✨”

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Posted 1 year ago

“The best spot for high quality designer goods.”

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Posted 1 year ago

“Always great service 😊”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews