Goodhood Reviews

Name: Goodhood
Rating: 4.50

4.5 Rating 2,314 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in good time, but the cover was damaged, looked like it had been knocked or damaged in the post.”

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Posted 6 years ago

Hi Sean, Thanks for your feedback. Sorry to hear that your parcel has been damaged in transit. Please get in touch with us via webstore@goodhood.co.uk and we will see what can be done to make this right for you. Thanks and kind regards, Goodhood

Posted 6 years ago

“Good purchasing experiece”

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Posted 6 years ago

Hi, Thanks for your feedback. We hope your one star review was in error there - but let us know if there is anything we can help with? Please get in touch via webstore@goodhood.co.uk Thanks and kind regards, Andy

Posted 6 years ago

“Easy ordering and quick delivery”

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Posted 6 years ago

“super quick delivery, easy service, would definitely shop here again!”

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Posted 6 years ago

“Came promptly, absolute steal”

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Posted 6 years ago

“Excellent service. I ordered a hoodie which was too small. Quick refund and excellent customer service. Re-ordered and was with me the next day. Will be definitely ordering with this amazing company again.”

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Posted 6 years ago

“Good team on the phone, having to pay for returns is annoying tho!”

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Posted 6 years ago

“Brilliant customer service help, and delivery on time.”

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Posted 6 years ago

“Massive selection of shoes on the site, got my order really fast and loved the packaging. Cheers!”

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Posted 6 years ago

“My daughter absolutely loves her new top which was bought for her birthday. It arrived promptly and was a sale item so really good value for money.”

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Posted 6 years ago

“I received a good service from Goodhood. I contacted them prior to ordering and they were pleasant and helpful. Only recently came across them whilst searching the internet for this particular dress. A great site, will definitely use again!”

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Posted 6 years ago

“Excellent delivery and packaging”

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Posted 6 years ago

“Shopped with Goodhood a few times now although I've never visited their bricks and mortar store. Service is always super. Gear arrives well packaged and the returns I have had to make have always been very smooth. Calling the store, the folk have always been enthusiastic, knowledgeable and happy to help me out. As well as stocking the stuff everyone does, they are brave enough to patronise some more off beat products and labels which should only be encouraged really - I hope this move pays off for them as the last thing the world needs is yet another vanilla store just stocking the likes of Norse Projects, Albam, Patagonia and Nike etc I would recommend Goodhood and I wish them luck going forward. Cheers. Dave”

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Posted 6 years ago

“Be ware! Purchased something from their shop but they would only offer me an exchange or credit note rather than a refund when it was returned. At no point was this explained to me when I purchased and if it had been I would have tried the item on in the shop. Apparently there is a notice by the till that informs customers. Didn't inform me though. What's the problem with verbally telling customers prior to buying so that they don't feel like they've been treated unfairly? Feels like a bit of a rip off, especially in comparison to all of the other retailers who don't have this policy.”

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Posted 6 years ago

Hi PW, Thanks for your feedback. We’re sorry if you were inconvenienced by our in-store returns policy last week. We make every effort to communicate this clearly at the time of purchase, with in-store signage, online guidance and notation on the receipt outlining our terms. Should a customer wish to confirm our returns policy, our staff would be happy to discuss this prior to purchase. That said, we value your feedback and will consider this when reviewing our policies. Thanks and kind regards, Goodhood

Posted 6 years ago

“Really one of my favourite shops in the world. Excellently curated and displayed with excellent service from the staff in store.”

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Posted 6 years ago

“First time buyer at Goodhood. Lovely well packaged goods. Delivery and tracking excellent. Very happy with purchase and would definitely buy from Goodhood again.”

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Posted 6 years ago

“Great service as always👍👍👍👍”

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Posted 6 years ago

“Service as usual excellent, received shoes within 3 days. Great choice of stuff and great sale this year.”

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Posted 6 years ago

“Items arrived quickly, nicely packaged, and any questions I had were answered. One thing I would mention is the time it took for an answer to queries (3 days). Other than that, Perfect!”

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Posted 6 years ago

“Top Service, Thanks !”

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Posted 6 years ago

Goodhood is rated 4.5 based on 2,314 reviews