Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,278 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“Great service, couldn’t ask for more!! Quality products and efficient delivery! Blessings.”

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Posted 5 years ago

“Cc”

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Posted 5 years ago

“Fast delivery and great customer service”

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Posted 5 years ago

“Always very good service, but why such excessive plastic packaging guys? Seems at odds with your ethos”

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Posted 5 years ago

“such a nice experience to shop at Goodhood ! I love the packaging (plastic bag + card)”

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Posted 5 years ago

“Can’t fault them”

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Posted 5 years ago

“Great selection and service but should’ve been offered free postage and packaging considering the money spent.”

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Posted 5 years ago

“Excellent & easy ordering. Delivered a day after placing order! Lovely wrapped product. Will definitely order from Goodhood again!”

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Posted 5 years ago

“Great service, wrong size jacket was sent by mistake. This was rectified promptly without any hassle. Would definately order from Goodhood again.”

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Posted 5 years ago

“Fantastic,delivered in time ...great service Easy to order”

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Posted 5 years ago

“Item took 4 days to arrive when website stated 1 or 2 days. Jacket value £360 and was stuffed into small black pastic bag despite special request for gift wrap. Very slow to respond to queries. Jacket is a gift but lack of packaging gives no wow factor. Won't be using again.”

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Posted 5 years ago

Hi Angela, Thanks for your feedback. Should you require your purchase to be gift wrapped in future, please select the gift wrap option at checkout which is available for a small charge. On this occasion, as this option was not selected, it wasn’t possible to have this amended prior to dispatch. Apologies for this inconvenience. With regards to our packaging; in 2019 we’re overhauling our packaging practice and materials to demonstrate our commitment to sustainability, and to better reflect our brand values. We’re sure you’d be delighted with our new packaging, so hope you return to give us another try this year. Thanks and kind regards, Goodhood

Posted 5 years ago

“I requested two £100 vouchers but was sent one £200. As these were supposed to be for two different people I now have some explaining to do. I did query if it was possible to change it, but have never had a response and it is now too close to Xmas to do anything.”

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Posted 5 years ago

Hi Peter, Thanks for your feedback. Apologies for the confusion with your voucher purchase. We’ll update our copy online to ensure it is clear that our vouchers are created as a sum of the value selected. We did follow up on email to confirm the names of the recipients to split this voucher for you but didn’t receive a response. Of course, should you wish us to make that amendment now, that is no problem at all. Please just email webstore@goodhood.co.uk and we’ll have this arranged for you. Thanks and kind regards, Goodhood

Posted 5 years ago

“So I brought a wallet and the wrong one arrived and the one I ordered was out of stock so I had buy from Dover st market. I thought I would have a better service from Goodhood.”

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Posted 5 years ago

Hi Paul, Thanks for your feedback. We’re really sorry to have let you down with this inventory error. We appreciate the inconvenience this kind of error can cause and we’re sorry that more couldn't be done to rectify the issue at the time. Thanks and kind regards, Andy

Posted 5 years ago

“Excellent service. From order to receiving item amazing! Cost of item unbelievable!”

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Posted 5 years ago

“Received my order quickly and with no fuss. Good packaging too.”

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Posted 5 years ago

“This is a gift but the recipient had it on their Christmas list so I'm hoping it is received well. It does smell amazing and you get the scent as soon as you open the box! Quick delivery with good updates on when it would arrive. My only criticism would be the size of the box and all the packing that covered it. The box was huge for such a small item.”

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Posted 5 years ago

“Great service with a personal edge and brilliant product, always something different”

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Posted 5 years ago

“FAB PRODUCT, FAB SERVICE”

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Posted 5 years ago

“Excellent service. Very prompt service and delivery. Lovely packaging.”

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Posted 5 years ago

Hi Deirdre, Thank you for your lovely feedback. We’re sorry to see you only elected to give us one star though…hopefully in error! Thanks and kind regards, Andy

Posted 5 years ago

“All good happy with purcases”

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Posted 5 years ago

Goodhood is rated 4.5 based on 2,278 reviews