Goodhood Reviews

Name: Goodhood
Rating: 4.52

4.5 Rating 2,269 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goodhood 5 star review on 14th August 2022

Annette B

Goodhood 5 star review on 24th April 2022

Gabriela L

Goodhood 5 star review on 8th April 2022

Anonymous

Anonymous // 01/01/2019

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“5 stars as always, quick and reliable. Keep up the good(hood) work guys!”

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Posted 1 year ago

Hey, Thank you for taking the time to leave a review, we appreciate it! Best, GOODHOOD

Posted 1 year ago

“Good hood is my go-to on any given day to liven it up - brilliant eye for buying, excellent service and always a little bit ahead of the curve.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave a review, we appreciate it! Best, GOODHOOD

Posted 1 year ago

“Top quality service, great selection of brands”

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Posted 1 year ago

“Love the shoes. And delivered painlessly within a couple of days. Great experience all round.”

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Posted 1 year ago

“Always excellent product, thoughtful packaging and quality service”

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Posted 1 year ago

Hey Nathan, Thank you for shopping with us and we're glad you enjoyed the experience! Best, GOODHOOD

Posted 1 year ago

“Some hard-working folks keeping the steadily declining retail space in Shoreditch interesting. Always good vibes instore, can't fault deliveries. Support your local independents!”

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Posted 1 year ago

“Super item at a discounted price”

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Posted 1 year ago

“I brought a waterbottle as a gift. It arrived within days wrapped well. Very pleased with service.”

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Posted 1 year ago

“Nice website and products but customer service was so frustrating to deal with compared to bigger sites like End, Mr P, Represent etc. Will avoid in future.”

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Posted 1 year ago

Hi Giorgio, Our customer's feedback is very important to us and we thank you for taking the time to comment regarding the service here at the Goodhood Store. We are a small independent company who try our very best to help our customers when and where needed. In regards to returning your order to us, here at the Goodhood we have a 14 day returns policy which we believe is more than enough time to be able to decide whether the item is suitable, as a gesture of goodwill we offered for you to be able to return the items for a store credit, this is not often an option we will offer past our 14 days returns policy and we are sorry you were dissatisfied with the outcome. If we can help you with anything else, please do not hesitate to contact help@goodhood.co.uk. Thanks, GOODHOOD

Posted 1 year ago

“Goods arrived quickly. Unfortunately I had to return the shoes because of sizing issues but the returns procedure was easy and the refund was quick. I would use Goodhood again.”

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Posted 1 year ago

“Always reliably on point! Cant fault em…”

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Posted 1 year ago

“Boss gear got here fast”

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Posted 1 year ago

“Always excellent. A present for my daughter who is & has been a Goodhood fan for a long time. Arrived on time. Never disappoints. 5 stars well deserved.”

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Posted 1 year ago

“Great trainers but shipping is too expensive.”

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Posted 1 year ago

“Great service!”

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Posted 1 year ago

“Item wasn't actually available even though it was on the website and I paid for express delivery. After it didn't arrive I got in touch and they refunded me.”

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Posted 1 year ago

“Excellent new brands and unbeatable prices!”

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Posted 1 year ago

“Always excellent, and they manage to bring the excellent vibes from in-store to browsing, shopping, and receiving an online order, which is pretty great.”

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Posted 1 year ago

“Great selection of product that isn't easy to find in London and the UK. Fast delivery time, seamless online shopping experience.”

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Posted 1 year ago

“Love Goodhood a brilliant website can always find inspiring garments”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,269 reviews